title: The spies who....
authors.forename: C
authors.initials: C
authors.lastname: Downey
mesh_terms: D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D017060:Patient Satisfaction; D016544:Patient Simulation; D017749:Total Quality Management / Q000379:methods*; D014481:United States