title: [From communication with the patient to quality of health services].
abstract: Which is the link between the relationship with the patient and the services quality? This work aims to show the existence of this link and its influence on both the quality and the cost of the services given to the patient.
authors.affiliation: II Università di Napoli.
authors.forename: V
authors.initials: V
authors.lastname: Di Giamberardino
authors.forename: C
authors.initials: C
authors.lastname: Nanno
authors.forename: P
authors.initials: P
authors.lastname: D'Ambrosio
mesh_terms: D003142:Communication; D006801:Humans; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D011787:Quality of Health Care