title: [Verification and evaluation of services from the viewpoint of continuing improvement].
abstract: Starting from an analysis of the rules of the scenary and context, in which the process of transformation of the health structures in firm is developing, we emphasize how the verification and evaluation of the services represent an indispensable element to improve the quality of the hospital "product", to define the level of adequate quality, and to define the costs of the services relative to the required quality.
authors.affiliation: Servizio Infermieristico, Azienda Ospedaliera Arcispedale S. Anna, Ferrara.
authors.forename: P
authors.initials: P
authors.lastname: Fabbri
mesh_terms: D017598:Efficiency, Organizational; D006754:Hospital Restructuring / Q000458:organization & administration*; D006801:Humans; D017146:Models, Organizational; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration*; D017749:Total Quality Management / Q000458:organization & administration*