title: General practitioners' experiences of patients' complaints. In-house mediation can help in reducing general practitioners' stress.
authors.forename: P
authors.initials: P
authors.lastname: Thomson
mesh_terms: D005194:Family Practice; D006801:Humans; D008131:London; D010361:Patients; D010817:Physician-Patient Relations; D013315:Stress, Psychological / Q000517:prevention & control*