title: A really balanced scorecard.
authors.forename: S
authors.initials: S
authors.lastname: MacStravic
mesh_terms: D019985:Benchmarking; D003258:Consumer Behavior; D003625:Data Collection; D019981:Health Care Sector / Q000592:standards; D006801:Humans; D008389:Marketing of Health Services / Q000592:standards; D019984:Quality Indicators, Health Care; D012945:Social Values; D017749:Total Quality Management / Q000592:standards*; D014481:United States