Conflict management: assessing educational needs.
In today's healthcare environment, the potential for conflict among healthcare providers exists as changes are occurring at a supersonic pace. The outcomes of conflict may affect patient care and are directly related to the effectiveness of the resolution. Clinical educators and staff development educators are essential in resolution if they assess strategies that are currently being used in managing conflict and then offer more effective resolution strategies.
Eason
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School of Nursing East Caroline University, Greenville, North Carolina,USA. Easonf@mail.ecu.edu
Brown
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D000293:Adolescent; D000328:Adult; D001291:Attitude of Health Personnel; D003220:Conflict, Psychological; D004509:Education, Nursing, Continuing / Q000458:organization & administration*; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D007400:Interprofessional Relations; D008875:Middle Aged; D020380:Needs Assessment / Q000458:organization & administration*; D017008:Negotiating; D009740:Nursing Staff / Q000193:education* / Q000523:psychology*; D011795:Surveys and Questionnaires