title: [Uncertainty, agency relationships and miscommunication].
abstract: This author finds it curious that for a long time, whenever I have tried to explain what an agent relationship is, everyone understands the concept with ease. "It's common sense," they usually respond. Nonetheless, it is curious to note to what point agent relationships are ignored by those persons having managerial responsibilities in the majority of businesses in any industrial or service field. We use this statement by the author to introduce the fundamental purpose of this article. Probably, once having read it, any professional would have a clearer idea about such important concepts (in order to realize how costs function and how they are generated inside a health organization) as uncertainty, agent relationships or asymmetrical information. Using a British Airways flight as a comparison, it will be difficult not to understand these terms in their practical applications to the health field.
authors.affiliation: Servicio de Medicina Intensiva, Hospital Sagrado Corazón, Barcelona.
authors.forename: J
authors.initials: J
authors.lastname: Ruiz Moreno
mesh_terms: D003142:Communication; D003659:Decision Making, Organizational; D006801:Humans; D007373:Interinstitutional Relations; D007400:Interprofessional Relations; D008960:Models, Psychological; D015279:Organizational Culture; D011336:Probability