title: Mystery shopping in your organization.
authors.affiliation: Campbell Health System, Weatherford, TX 76086, USA.
authors.forename: J B
authors.initials: JB
authors.lastname: Millstead
mesh_terms: D019538:Health Care Surveys / Q000379:methods*; D017060:Patient Satisfaction; D016544:Patient Simulation; D011785:Quality Assurance, Health Care; D013781:Texas; D014743:Videotape Recording