Service excellence in health care.
Mayer
T
T
Department of Emergency Medicine, Georgetown University School of Medicine, Washington, DC, USA. mayerth@inova.com
Cates
R J
RJ
D003258:Consumer Behavior; D006801:Humans; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011785:Quality Assurance, Health Care; D009626:Terminology as Topic; D014481:United States