title: Odd couple: providers and ombudsmen find common ground.
authors.forename: W L
authors.initials: WL
authors.lastname: Bonifazi
mesh_terms: D006272:Health Facility Environment; D006801:Humans; D009513:New Hampshire; D009735:Nursing Homes / Q000592:standards*; D010343:Patient Admission; D010344:Patient Advocacy; D016544:Patient Simulation; D017749:Total Quality Management / Q000379:methods*; D014481:United States; D014838:Volunteers