title: Practice management. Behind the lines.
abstract: The introduction of nurse telephone triage for patients requesting same-day attention in a GP practice has reduced the number of appointments and home visits for these patients. Patients welcome the opportunity to speak to a health professional when they telephone. The practice has found the scheme a useful method of demand management and hopes to expand it.
authors.affiliation: Knebworth and Marymead Medical Practice, Hertfordshire.
authors.forename: M
authors.initials: M
authors.lastname: Vorster
mesh_terms: D004739:England; D005194:Family Practice / Q000458:organization & administration*; D009722:Nurse Practitioners; D019114:Remote Consultation; D013689:Telephone; D014218:Triage / Q000458:organization & administration