title: Quality of telephone triage nursing comes under fire.
abstract: The quality and consistency of telephone triage services is increasingly coming under fire, fueled by a new study revealing inconsistent use of protocols. Here's what you can do to ensure your triage services are top notch.
mesh_terms: D002985:Clinical Protocols; D003406:Credentialing; D003657:Decision Making; D004509:Education, Nursing, Continuing; D007253:Information Centers / Q000592:standards; D007318:Inservice Training / Q000458:organization & administration; D009740:Nursing Staff / Q000592:standards*; D010934:Planning Techniques; D011785:Quality Assurance, Health Care / Q000379:methods; D019114:Remote Consultation / Q000592:standards*; D014218:Triage / Q000592:standards*; D014481:United States