title: Quality control (Part 2). Communication: implementation of the Resident Assessment Instrument (RAI): the benefits of a structured communication plan.
abstract: Following a government mandate to use the assessment portion of the Resident Assessment Instrument, S&WCHSC began to integrate the RAI into the care of its Aging Program residents. S&WCHSC have used this as an opportunity to provide a structure for assessment and care planning within the existing philosophy of Patient Focused Care. Implementation of the RAI required the development and implementation of a Communication Plan. An adaptation of a framework, "Effective Strategic Planning for Communications" provided guidelines for assessment of key stakeholders' communication needs.
authors.affiliation: Geyer Szadkowski Consulting, Inc.
authors.forename: A
authors.initials: A
authors.lastname: Blair
authors.forename: B
authors.initials: B
authors.lastname: Brunton
authors.forename: M
authors.initials: M
authors.lastname: Rook
mesh_terms: D000368:Aged; D002170:Canada; D003142:Communication; D017598:Efficiency, Organizational; D005069:Evaluation Studies as Topic; D015577:Geriatric Assessment; D017408:Guidelines as Topic; D006801:Humans; D020380:Needs Assessment; D009735:Nursing Homes / Q000458:organization & administration*; D018802:Patient-Centered Care / Q000145:classification*; D010934:Planning Techniques; D011795:Surveys and Questionnaires