title: Service excellence in health care.
authors.affiliation: Department of Emergency Medicine, Georgetown University School of Medicine, Washington, DC, USA. mayerth@inova.com
authors.forename: T
authors.initials: T
authors.lastname: Mayer
authors.forename: R J
authors.initials: RJ
authors.lastname: Cates
mesh_terms: D003258:Consumer Behavior; D006801:Humans; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011785:Quality Assurance, Health Care; D009626:Terminology as Topic; D014481:United States