title: A gap analysis of HMO service quality.
authors.affiliation: College of Business and Administration, University of Colorado, Colorado Springs 80933, USA.
authors.forename: J M
authors.initials: JM
authors.lastname: Ferguson
authors.forename: L F
authors.initials: LF
authors.lastname: Higgins
mesh_terms: D006279:Health Maintenance Organizations / Q000458:organization & administration / Q000592:standards*; D006302:Health Services Research / Q000379:methods; D008389:Marketing of Health Services / Q000379:methods; D017146:Models, Organizational; D011340:Problem Solving; D011785:Quality Assurance, Health Care / Q000379:methods*; D011795:Surveys and Questionnaires; D014481:United States