title: The costs of quality: an interactive model of appraisal, prevention and failures.
abstract: The control of spending on health care while improving or maintaining quality is one of the most difficult problems confronting policy analysts. In this paper hypothetical data and an Excel spreadsheet are used to develop a model that estimates the costs of quality management. The focus is on the interaction between appraisal costs, prevention costs and the costs of failures. This approach enables the health service organization to estimate the costs associated with each of the three components and to assess the influence of appraisal and prevention on failure costs. The article concludes with a discussion of methods that might be used to assemble the required data and the benefits that might be derived by adopting the model.
authors.affiliation: Department of Health Administration and Policy, University of Oklahoma, Oklahoma City, USA.
authors.forename: R W
authors.initials: RW
authors.lastname: Broyles
authors.forename: A F
authors.initials: AF
authors.lastname: al-Assaf
mesh_terms: D003627:Data Interpretation, Statistical; D004650:Employee Performance Appraisal / Q000191:economics; D004868:Equipment Failure / Q000191:economics; D017721:Hospital Costs / Q000706:statistics & numerical data*; D007318:Inservice Training / Q000191:economics; D007755:Laboratories, Hospital / Q000191:economics* / Q000592:standards; D019300:Medical Errors / Q000191:economics; D017059:Models, Econometric; D011785:Quality Assurance, Health Care / Q000191:economics; D017749:Total Quality Management / Q000191:economics* / Q000706:statistics & numerical data; D017211:Treatment Failure; D014481:United States