title: Sticks and stones. How to respond when a patient's relatives take out their frustrations on you.
authors.forename: P R
authors.initials: PR
authors.lastname: Sachs
mesh_terms: D000223:Adaptation, Psychological; D000786:Anger; D001294:Attitude to Health; D003142:Communication; D005190:Family / Q000523:psychology*; D006801:Humans; D007389:Internal-External Control; D009741:Nursing Staff, Hospital / Q000193:education / Q000523:psychology*; D011368:Professional-Family Relations