"Knock-your-socks-off" service.
The author compares customer service in industry and health care and explains what goes into delivering exceptional customer service.
Johnson
C G
CG
Division of Nursing, California State University, Dominguez Hills, USA.
D015285:Hospital-Patient Relations; D006801:Humans; D007221:Industry / Q000458:organization & administration; D017146:Models, Organizational; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D017749:Total Quality Management / Q000458:organization & administration*