Retooling the basics.
Spending on staff training in health care lags behind other fields, but several hospitals are getting ahead of the curve with innovative programs. They're offering classes to department managers, clinicians, even housekeeping staff. "Before, we were considered managers without brains," says the education coordinator at one hospital. "Now you have ownership, responsibility, and authority. The morale at the hospital is the best it's ever been."
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D006740:Hospital Administrators / Q000193:education*; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration*; D008611:Mentors; D009013:Morale; D010558:Personnel Loyalty; D011209:Power, Psychological; D013781:Texas; D014481:United States