'Balanced Scorecard' helps fix Overlake strategic plan.
Key points. A viable strategic plan includes well-defined performance measures and targets. Kaplan & Norton's "Balanced Scorecard" is a useful (but not widely used) tool to help hospitals in the strategic planning process. A viable strategic plan requires input from all of a hospital's "stakeholders." Make the planning process fun, visual, and interactive.
D019985:Benchmarking; D006744:Hospital Bed Capacity, 100 to 299; D006752:Hospital Planning / Q000379:methods / Q000458:organization & administration*; D008330:Management Audit; D009937:Organizational Objectives; D010934:Planning Techniques; D012941:Social Responsibility; D014861:Washington