title: Empowerment.
authors.affiliation: Service Quality Institute, Minneapolis, MN, USA.
authors.forename: J
authors.initials: J
authors.lastname: Tschohl
mesh_terms: D003258:Consumer Behavior; D003659:Decision Making, Organizational; D006801:Humans; D007588:Job Satisfaction; D015279:Organizational Culture; D010559:Personnel Management; D011209:Power, Psychological; D014481:United States