title: Building consumer trust. Across the country, health plans and policy makers are embracing external review programs.
authors.forename: D L
authors.initials: DL
authors.lastname: Coleman
mesh_terms: D006279:Health Maintenance Organizations / Q000331:legislation & jurisprudence / Q000458:organization & administration / Q000592:standards*; D007345:Insurance Claim Review / Q000331:legislation & jurisprudence* / Q000706:statistics & numerical data; D020380:Needs Assessment / Q000592:standards; D016134:Organizational Policy; D010344:Patient Advocacy; D017060:Patient Satisfaction; D018024:Peer Review, Health Care / Q000331:legislation & jurisprudence*; D016730:Program Development; D013219:State Government; D014481:United States