[Employees' satisfaction and the influential process factors during regular health check-up by a contracted industrial health association].
This study aimed at identifying factors influencing satisfaction among employees who undergo health check-ups. Seven hundred and twenty two workers at a single working-site (669 male and 53 female) were recruited for a cross-sectional survey with a self-administered questionnaire that we newly developed through a pilot interview study. Multiple logistic regression analysis showed that overall satisfaction was significantly associated with the employee's age (p = 0.06), job type (p = 0.10), and waiting time during the examination (p < 0.01), the burden involved in filling out a check list before the examination (p = 0.06), and the courtesy of the health examination staff (p = 0.07). Our results may imply a role of satisfaction for quality assurance during work-site health check-ups.
Ezaki
T
T
Kyoto Industrial Health Association, Japan.
Honda
S
S
Hashimoto
H
H
Jahng
D
D
D000328:Adult; D000367:Age Factors; D003430:Cross-Sectional Studies; D005260:Female; D006801:Humans; D016015:Logistic Models; D008297:Male; D008875:Middle Aged; D009786:Occupational Health Services; D017060:Patient Satisfaction; D010808:Physical Examination; D011785:Quality Assurance, Health Care; D011795:Surveys and Questionnaires