title: "Knock-your-socks-off" service.
abstract: The author compares customer service in industry and health care and explains what goes into delivering exceptional customer service.
authors.affiliation: Division of Nursing, California State University, Dominguez Hills, USA.
authors.forename: C G
authors.initials: CG
authors.lastname: Johnson
mesh_terms: D015285:Hospital-Patient Relations; D006801:Humans; D007221:Industry / Q000458:organization & administration; D017146:Models, Organizational; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D017749:Total Quality Management / Q000458:organization & administration*