title: Telecommunication relay services: linking nurses to patients with communication disorders.
abstract: Telecommunication relay service (TRS) is a lifeline for deaf, deaf-blind, hard-of-hearing, and speech-disabled persons. Nurses who are technology shy and unfamiliar with TRS fail to integrate this simple telephone process into their pursuit of quality healthcare outcomes for patients with communication disorders. This article aims to increase home care nurses' awareness, comfort, and use of TRS.
authors.affiliation: Kaiser Permanente, Medical Center Education Department, Downey, California 90242, USA. Lenora.J.Flint@KP.org
authors.forename: L J
authors.initials: LJ
authors.lastname: Matthews-Flint
authors.forename: L J
authors.initials: LJ
authors.lastname: Lucas
mesh_terms: D003143:Communication Devices for People with Disabilities; D003147:Communication Disorders / Q000451:nursing* / Q000523:psychology; D003152:Community Health Nursing / Q000379:methods*; D006699:Home Care Services; D006801:Humans; D009723:Nurse-Patient Relations; D013685:Telecommunications; D013689:Telephone