title: Value measurement in health care: a new perspective.
abstract: Vital to the success of any healthcare organization is the ability to obtain useful information and feedback about its performance. In particular, healthcare organizations need to begin to understand how non-value-adding work activities detract from their bottom lines. Additionally, financial managers and information systems need to provide data and reports throughout the continuum of care. Overall, healthcare organizations must align the management information and control systems with the planning and decision-making processes. The horizontal information system is a tool to manage three common problems facing today's healthcare managers: (1) the use of existing information to focus on control rather than improve business, (2) failure to focus on satisfying the customer, and (3) failure to combine their efforts with those of the employees by developing trust and a common focus.
authors.affiliation: College of Business Administration, University of North Florida, Jacksonville, USA.
authors.forename: J E
authors.initials: JE
authors.lastname: Michelman
authors.forename: P E
authors.initials: PE
authors.lastname: Rausch
authors.forename: T L
authors.initials: TL
authors.lastname: Barton
mesh_terms: D003258:Consumer Behavior; D003361:Cost Allocation; D017598:Efficiency, Organizational; D005375:Financial Audit; D006739:Hospital Administration / Q000191:economics / Q000592:standards*; D006751:Hospital Information Systems; D019451:Information Management; D007324:Institutional Management Teams; D008330:Management Audit; D008500:Medical Records Department, Hospital / Q000191:economics / Q000458:organization & administration; D009738:Nursing Service, Hospital / Q000191:economics / Q000458:organization & administration; D013647:Task Performance and Analysis; D014481:United States