title: Conducting internal service audits.
authors.forename: P A
authors.initials: PA
authors.lastname: Denzer
mesh_terms: D019538:Health Care Surveys; D006739:Hospital Administration / Q000592:standards; D006801:Humans; D008330:Management Audit / Q000458:organization & administration*; D015279:Organizational Culture; D009936:Organizational Innovation; D017060:Patient Satisfaction; D017749:Total Quality Management; D014481:United States