Process models for telehealth: an industrial approach to quality management of distant medical practice.
Process modeling is explored as an approach for prospectively managing the quality of a telemedicine/telehealth service. This kind of prospective quality management is more appropriate for dynamic health care environments compared to traditional quality assurance programs. A vector model approach has also been developed to match a process model to the needs of a particular site.
Kangarloo
H
H
Department of Radiological Sciences, University of California, Los Angeles, USA.
Dionisio
J D
JD
Sinha
U
U
Johnson
D
D
Taira
R K
RK
D006801:Humans; D017146:Models, Organizational; D008962:Models, Theoretical; D011785:Quality Assurance, Health Care / Q000379:methods*; D012985:Software Design; D017216:Telemedicine / Q000458:organization & administration / Q000592:standards*