title: Measuring customer satisfaction with change: you built it, did they come?
mesh_terms: D002140:California; D006272:Health Facility Environment; D006776:Hospitals, Pediatric / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D007374:Interior Design and Furnishings / Q000592:standards*; D009936:Organizational Innovation; D017060:Patient Satisfaction; D010944:Plants