title: Improving NHS performance: human behaviour and health policy.
authors.affiliation: Health Services Management Centre, University of Birmingham, Birmingham B15 2RT. c.j.ham@bham.ac.uk
authors.forename: C
authors.initials: C
authors.lastname: Ham
mesh_terms: D015438:Health Behavior; D018166:Health Care Reform; D006282:Health Personnel; D006291:Health Policy; D006801:Humans; D013222:State Medicine / Q000458:organization & administration / Q000592:standards*; D006113:United Kingdom