title: The patient relations program at Mercy Hospital.
authors.forename: A
authors.initials: A
authors.lastname: Scheetz
mesh_terms: D000368:Aged; D002641:Chicago; D006299:Health Services for the Aged; D006764:Hospitals, Community; D006801:Humans; D010044:Outpatient Clinics, Hospital / Q000458:organization & administration*; D011369:Professional-Patient Relations; D011641:Public Relations