title: Newsletters aren't enough: best practices in internal communication lead to impressive patient satisfaction scores.
authors.forename: L
authors.initials: L
authors.lastname: Cunningham
authors.forename: M P
authors.initials: MP
authors.lastname: Malone
mesh_terms: D001291:Attitude of Health Personnel; D019985:Benchmarking; D003142:Communication; D003405:Creativity; D006747:Hospital Communication Systems / Q000592:standards*; D006801:Humans; D009936:Organizational Innovation; D017060:Patient Satisfaction; D010559:Personnel Management; D010564:Personnel, Hospital / Q000523:psychology*; D012201:Reward; D014481:United States