title: The right stuff ... meeting your customer needs.
abstract: Meeting (and exceeding) your customers' needs is a requirement for competing in the current business world. New tools and techniques must be employed to deal with the rapidly changing global environment. This article describes the success of a global supply chain integration project for a division of a large multinational corporation. A state-of-the-art ERP software package was implemented in conjunction with major process changes to improve the organization's ability to promise and deliver product to their customers.
authors.forename: P
authors.initials: P
authors.lastname: Rubin
authors.forename: S
authors.initials: S
authors.lastname: Carrington
mesh_terms: D003132:Commerce / Q000458:organization & administration*; D003258:Consumer Behavior; D004864:Equipment and Supplies / Q000600:supply & distribution*; D007318:Inservice Training; D008421:Materials Management, Hospital; D011357:Product Line Management / Q000592:standards; D014481:United States