Patient perceptions of coordinated care: the importance of organized communication in hospitals.
In today's healthcare environment, it is important to understand the dimensions along which healthcare consumers from their judgments about quality of care. This study was conducted to examine patient perceptions and observations about the coordination of care in a hospital setting and to identify the effect of patients' perspectives on satisfaction. The results suggest that even as lay observers, patients are interactors during their hospital experiences and their perceptions about care coordination are affected by communication patterns among healthcare professionals.
Beaudin
C L
CL
PacifiCare Behavioral Health, Van Nuys, CA, USA.
Lammers
J C
JC
Pedroja
A T
AT
D002140:California; D019090:Case Management / Q000592:standards*; D003142:Communication; D017050:Episode of Care; D017144:Focus Groups; D006302:Health Services Research; D006801:Humans; D009738:Nursing Service, Hospital / Q000592:standards; D010358:Patient Participation; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010465:Perception; D019555:Physician-Nurse Relations; D011369:Professional-Patient Relations; D011787:Quality of Health Care