title: Customers first. Skills-based call routing is a must for premium patient care.
authors.forename: J
authors.initials: J
authors.lastname: Fried
mesh_terms: D006747:Hospital Communication Systems / Q000592:standards*; D006801:Humans; D007253:Information Centers; D007398:Interpersonal Relations; D017060:Patient Satisfaction; D019114:Remote Consultation / Q000592:standards*; D013689:Telephone; D014218:Triage; D014481:United States