title: Interpersonal economics. How the "soft stuff" affects hard bottom lines.
authors.affiliation: temenos@lava.net
authors.forename: I M
authors.initials: IM
authors.lastname: Rubin
mesh_terms: D003625:Data Collection; D005069:Evaluation Studies as Topic; D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D007398:Interpersonal Relations; D007400:Interprofessional Relations; D015279:Organizational Culture; D010817:Physician-Patient Relations; D019984:Quality Indicators, Health Care; D014481:United States