title: Report card paradox: ignored by the consumers for whom they are targeted, report cards spur providers to clean house.
authors.forename: K
authors.initials: K
authors.lastname: Southwick
mesh_terms: D019985:Benchmarking; D003695:Delivery of Health Care / Q000592:standards*; D006761:Hospitals / Q000592:standards; D006801:Humans; D007255:Information Services; D016134:Organizational Policy; D017060:Patient Satisfaction; D014481:United States