title: Quality and outcomes management in the primary care practice.
abstract: In response to the trend away from thinking of health care as a commodity to one in which quality is a differentiating feature among providers, primary care practices must focus on outcomes management. This article reviews the various clinical and office-based processes that influence practice outcomes. These include patient management, chart management, practice guidelines, clinical pathways, case management, and patient information. The key to a quality program and successful outcomes management is a commitment on the part of physicians to managing these processes so that best outcomes are achievable.
authors.affiliation: School of Business Administration, Widener University, Chester, PA, USA.
authors.forename: A D
authors.initials: AD
authors.lastname: Bender
authors.forename: R J
authors.initials: RJ
authors.lastname: Motley
authors.forename: R J
authors.initials: RJ
authors.lastname: Pierotti
authors.forename: R O
authors.initials: RO
authors.lastname: Bischof
mesh_terms: D006801:Humans; D010043:Outcome and Process Assessment, Health Care; D011320:Primary Health Care / Q000458:organization & administration*; D011785:Quality Assurance, Health Care