title: NHS direct. Great expectations.
authors.affiliation: Community Health South London NHS Trust.
authors.forename: J
authors.initials: J
authors.lastname: Burden
authors.forename: C J
authors.initials: CJ
authors.lastname: Pettinari
mesh_terms: D001291:Attitude of Health Personnel; D002983:Clinical Competence; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D007587:Job Description; D008131:London; D009740:Nursing Staff / Q000193:education / Q000523:psychology*; D013222:State Medicine