title: Dealing with things that go wrong.
authors.affiliation: Effective Practice Programme, King's Fund, London, UK.
authors.forename: A P
authors.initials: AP
authors.lastname: Hill
authors.forename: J
authors.initials: J
authors.lastname: Baeza
mesh_terms: D006801:Humans; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care; D013222:State Medicine / Q000592:standards*; D006113:United Kingdom