title: Self-directed work teams in marketing organizations.
abstract: As marketing organizations move toward the 21st century they are becoming concerned with the development of self-directed work teams. Marketing organizations that have informed, motivated, skilled, trained, and committed employees will out perform organizations which operate in the traditional manner. Many self-directed work teams have grown out of the quality circles. The goal of these teams is to increase employee involvement in decisions of the organization to the greatest extent that employees' knowledge and training allow. In fact, today's marketing organizations need to be able to respond quickly to change driven by internal and external customers. The winning organizations will be able to produce more product with better quality in less time by staying lean, flexible, and implementing self-directed work teams. Marketing organizations that can commit to self-directed work teams will benefit by having customer and employee satisfaction, money saved, and excessive bureaucracy eliminated.
authors.affiliation: Baker College of Owosso, MI, USA.
authors.forename: T F
authors.initials: TF
authors.lastname: Gilbertson
mesh_terms: D003220:Conflict, Psychological; D003659:Decision Making, Organizational; D017598:Efficiency, Organizational; D006801:Humans; D007324:Institutional Management Teams / Q000458:organization & administration*; D007398:Interpersonal Relations; D008389:Marketing of Health Services / Q000458:organization & administration*; D013192:Staff Development; D014481:United States