title: Who are your patients? Patient information in practice planning and performance improvement.
abstract: Knowledge of patients above the individual level is important for any quality improvement effort in the office practice, and for informing decisions for the organization's strategic direction on service delivery. Pivotal in this knowledge is the development of a registry of patients for an office, and understanding of how that is linked to improvement methods. This article describes a method of how this development and understanding may be achieved, giving practical detail and examples.
authors.affiliation: Manor House Surgery, Glossop, Derbyshire, UK.
authors.forename: J
authors.initials: J
authors.lastname: Oldham
authors.forename: M
authors.initials: M
authors.lastname: Maunder
mesh_terms: D003625:Data Collection; D006801:Humans; D009937:Organizational Objectives; D010361:Patients / Q000145:classification; D011216:Practice Management, Medical / Q000458:organization & administration / Q000592:standards*; D012042:Registries; D017749:Total Quality Management / Q000379:methods*; D014481:United States