Reengineering outcomes management: an integrated approach to managing data, systems, and processes.
The integration of outcomes management into organizational reengineering projects is often overlooked or marginalized in proportion to the entire project. Incorporation of an integrated outcomes management program strengthens the overall quality of reengineering projects and enhances their sustainability. This article presents a case study in which data, systems, and processes were reengineered to form an effective Outcomes Management program as a component of the organization's overall project. The authors describe eight steps to develop and monitor an integrated outcomes management program. An example of an integrated report format is included.
Neuman
K
K
School of Social Work, Western Michigan University, Kalamazoo, USA.
Malloch
K
K
Ruetten
V
V
D001291:Attitude of Health Personnel; D003625:Data Collection; D005568:Forms and Records Control; D006745:Hospital Bed Capacity, 300 to 499; D006754:Hospital Restructuring / Q000458:organization & administration* / Q000592:standards; D006784:Hospitals, Teaching / Q000458:organization & administration / Q000592:standards; D006788:Hospitals, Voluntary / Q000458:organization & administration / Q000592:standards; D007324:Institutional Management Teams; D008330:Management Audit; D008824:Michigan; D019982:Organizational Case Studies; D009936:Organizational Innovation; D010346:Patient Care Management / Q000592:standards*; D010934:Planning Techniques; D019984:Quality Indicators, Health Care; D012941:Social Responsibility; D018511:Systems Integration; D017749:Total Quality Management / Q000458:organization & administration*; D016896:Treatment Outcome