title: Getting excellent results. By empowering its employees and offering exceptional customer service, Wisconsin's Mercy Hospital has made a dramatic turnaround.
authors.forename: J R
authors.initials: JR
authors.lastname: Bea
mesh_terms: D003258:Consumer Behavior; D005246:Feedback; D006739:Hospital Administration / Q000379:methods* / Q000592:standards; D006744:Hospital Bed Capacity, 100 to 299; D007324:Institutional Management Teams; D007587:Job Description; D015279:Organizational Culture; D011209:Power, Psychological; D012201:Reward; D012941:Social Responsibility; D017749:Total Quality Management / Q000458:organization & administration*; D014922:Wisconsin