Service user movement. The customer is sometimes right.
Patients' groups and service user organisations have grown enormously in the past 20 years. The NHS is beginning to take the principle of patients managing their own conditions seriously. Sustained service user involvement in the planning of local services is still some way off.
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Citizen Advocacy Information and Training.
D018672:Community Health Planning; D003256:Community Participation; D012657:Self-Help Groups; D013222:State Medicine; D006113:United Kingdom