Using benchmarking to improve organizational communication.
Best practice refers to those practices that lead to superior performance in a company or enterprise relative to industry or international leaders. Benchmarking of those activities that are critical to organizational performance is an important part of the identification and implementation of best-practice approaches. This article looks at communication as one aspect in the development of best practice in the management of safety, environment, and quality. A number of barriers to effective communication are identified, and benchmarks for the evaluation of organizational communication are suggested.
Gardner
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School of Safety Science, University of New South Wales, Sydney, Australia. d.gardner@unsw.edu.au
Winder
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D019985:Benchmarking; D003142:Communication; D017598:Efficiency, Organizational; D006801:Humans; D015279:Organizational Culture; D017751:Safety Management