title: Dealing with difficult people. Tips and techniques for enhancing communication.
authors.affiliation: Prentice Women's Hospital, Northwestern Memorial Hospital, Chicago, IL, USA.
authors.forename: M L
authors.initials: ML
authors.lastname: Henrikson
mesh_terms: D000786:Anger; D003142:Communication; D003299:Cooperative Behavior; D006801:Humans; D008505:Medical Staff, Hospital / Q000523:psychology*; D009741:Nursing Staff, Hospital / Q000523:psychology*; D019555:Physician-Nurse Relations; D011209:Power, Psychological