title: A family perspective of family/staff interaction in long-term care facilities.
abstract: This article explores the ways that families perceive their relationships with the staff in long-term care facilities. Qualitative interviews were conducted with 27 families who had elder members in two facilities in Ontario, Canada. The families identified the staff characteristics that they valued and the ways they developed relationships with staff members.
authors.affiliation: School of Social Work, McMaster University, Hamilton, Ontario, Canada.
authors.forename: J
authors.initials: J
authors.lastname: Gladstone
authors.forename: E
authors.initials: E
authors.lastname: Wexler
mesh_terms: D000368:Aged; D004645:Empathy; D005260:Female; D006707:Homes for the Aged; D006801:Humans; D007407:Interviews as Topic; D008134:Long-Term Care; D008297:Male; D017008:Negotiating; D009735:Nursing Homes; D009864:Ontario; D011368:Professional-Family Relations; D012919:Social Behavior