title: [The "Hersbruck Model". Application and integration of the DIN EN ISO 9001 quality norms with criteria of the European Foundation for Quality Management in a clinic].
abstract: The german health system has dramatically changed and still continues to do so. Modified aspects concerning economy, customer orientation, competition, quality assurance and quality management seem to be increasingly important. Appropriate response to this challenge demands a relevant adjustment of a quality "philosophy" within a hospital. The "Hersbruck Model" has proven to be a suitable approach: on the basis of a quality management system--established and certified according to DIN EN ISO 9001--it implements all components of the model of the European Foundation for Quality Management. The modern quality tools as Total Quality Management and continuous quality improvement allow a permanent increase of customer/patient satisfaction.
authors.affiliation: Interdisziplinäres Therapiezentrum PsoriSol GmbH, Akut- und Rehabilitationsklinik für Dermatologie und Allergologie, Hersbruck.
authors.forename: B
authors.initials: B
authors.lastname: Fritze
authors.forename: U
authors.initials: U
authors.lastname: Amon
mesh_terms: D005060:Europe; D005858:Germany; D006739:Hospital Administration / Q000331:legislation & jurisprudence*; D006801:Humans; D011786:Quality Control; D017749:Total Quality Management / Q000331:legislation & jurisprudence*