title: Automatization of physicians' phone-in hours.
abstract: In this paper we present a computer-based system that is designed to reduce the number of patient calls in physicians' phone-in hours. Simultaneously it will offer a parallel alternative channel for the patients to listen to their laboratory results. The system requirements were reliability, security and the low costs. The results showed after a two-month test period that the tailored system proved extremely successful. The average time that the physician saved by using this system was over 4 minutes and doctors can leave the messages to the server also outside the phone-in hours.
authors.affiliation: Tampere University of Technology, Pori, Finland. turunenj@pori.tut.ft
authors.forename: J
authors.initials: J
authors.lastname: Turunen
authors.forename: P
authors.initials: P
authors.lastname: Loula
authors.forename: H
authors.initials: H
authors.lastname: Soininen
mesh_terms: D003199:Computer Systems; D004526:Efficiency; D005387:Finland; D006801:Humans; D009816:Office Automation; D013689:Telephone