title: Building client centered systems of care: choosing a process direction for the next century.
abstract: Forecasting the future of health care is difficult. However, we argue that this future will include the movement of health care through process improvement (enhancement) toward the objective of mass customization. This article discusses how mass customization might apply to specific portions of client-centered health care.
authors.affiliation: Kenan-Flager Business School, University of North Carolina, Chapel Hill, USA.
authors.forename: C P
authors.initials: CP
authors.lastname: McLaughlin
authors.forename: A D
authors.initials: AD
authors.lastname: Kaluzny
mesh_terms: D003659:Decision Making, Organizational; D005544:Forecasting; D006298:Health Services Administration / Q000458:organization & administration*; D006801:Humans; D007221:Industry; D017146:Models, Organizational; D009936:Organizational Innovation; D009937:Organizational Objectives; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration*; D018802:Patient-Centered Care / Q000458:organization & administration*; D011357:Product Line Management; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States