title: Healthcare knowledge management through building and operationalising healthcare enterprise memory.
abstract: In this paper we suggest that the healthcare enterprise needs to be more conscious of its vast knowledge resources vis-à-vis the exploitation of knowledge management techniques to efficiently manage its knowledge. The development of healthcare enterprise memory is suggested as a solution, together with a novel approach advocating the operationalisation of healthcare enterprise memories leading to the modelling of healthcare processes for strategic planning. As an example, we present a simulation of Service Delivery Time in a hospital's OPD.
authors.affiliation: Health Informatics Research Group, School of Computer Sciences, Universiti Sains Malaysia, Penang, Malaysia. yncheah@insys.cs.usm.my
authors.forename: Y N
authors.initials: YN
authors.lastname: Cheah
authors.forename: S S
authors.initials: SS
authors.lastname: Abidi
mesh_terms: D001185:Artificial Intelligence; D003198:Computer Simulation; D003628:Database Management Systems; D003660:Decision Support Systems, Management; D003695:Delivery of Health Care; D005103:Expert Systems; D006285:Health Planning; D006801:Humans; D010044:Outpatient Clinics, Hospital