title: Telephone access to health care: the role of NHS direct.
authors.affiliation: Department of Health, London.
authors.forename: L
authors.initials: L
authors.lastname: Donaldson
mesh_terms: D006297:Health Services Accessibility; D006801:Humans; D013222:State Medicine; D013689:Telephone; D014218:Triage / Q000379:methods; D006113:United Kingdom