title: Quality of care in pediatric daycare surgery: a cross-sectional study.
abstract: To provide information on how patients and their parents experience essential aspects of daycare otorhinolaryngologic surgery, a cross sectional questionnaire-based study on parental treatment satisfaction at the time of hospital discharge was performed. The main outcome measures were various aspects of treatment satisfaction in 178 consecutively children operated in a community hospital in Oslo, Norway. Overall treatment satisfaction was found. The factor analysis revealed three factors of parental satisfaction. Accordingly, we found the subscales interpreted as: (1) surgical staff and general treatment satisfaction; (2) nursing staff and general information satisfaction; and (3) anaesthetic staff satisfaction. The internal consistency of the subscales measured by the Chronbach's alpha coefficient were 0.86, 0.84 and 0.71, respectively. The three scores were significantly intercorrelated (0. 46-0.67). Parental treatment satisfaction was significantly influenced by demographic and anaesthetic factors. In conclusion, although outpatient pediatric otolaryngologic surgery aim at maximising the efficacy, overall treatment satisfaction was found in our study. Furthermore, the surgical, nursing and anaesthetic staff were identified as three separate quality dimensions.
authors.affiliation: Lovisenberg Deaconal Hospital, Lovisenberggt 17, N-0456, Oslo, Norway.
authors.forename: M C
authors.initials: MC
authors.lastname: Moen
authors.forename: K J
authors.initials: KJ
authors.lastname: Kvaerner
authors.forename: O
authors.initials: O
authors.lastname: Haugeto
authors.forename: I W
authors.initials: IW
authors.lastname: Mair
mesh_terms: D000556:Ambulatory Surgical Procedures / Q000592:standards* / Q000639:trends; D002648:Child; D002675:Child, Preschool; D003430:Cross-Sectional Studies; D005260:Female; D019538:Health Care Surveys; D006801:Humans; D008297:Male; D009664:Norway; D013517:Otorhinolaryngologic Surgical Procedures / Q000379:methods*; D017060:Patient Satisfaction; D011787:Quality of Health Care; D015203:Reproducibility of Results; D011795:Surveys and Questionnaires; D016896:Treatment Outcome