The more things change, the more they stay the same.
For decades, the hospital environment has been described as turbulent and hostile. At the same time, the transfer of business practices into hospitals has been advocated, accompanied by the largely untested assumption that these practices are crucial to performance and even survival. As this pattern became entrenched, the accumulated knowledge gained within the industry of managing in a hostile and turbulent environment has been overlooked. We argue that it is time to question the pattern.
Bigelow
B
B
Department of Management, Clark University, Worcester, Massachusetts, USA.
Arndt
M
M
D003132:Commerce / Q000458:organization & administration*; D003363:Cost Control; D017598:Efficiency, Organizational; D005544:Forecasting; D006272:Health Facility Environment / Q000458:organization & administration*; D006302:Health Services Research; D006739:Hospital Administration / Q000191:economics / Q000639:trends*; D017721:Hospital Costs / Q000706:statistics & numerical data / Q000639:trends; D006801:Humans; D008389:Marketing of Health Services / Q000458:organization & administration*; D015279:Organizational Culture; D009936:Organizational Innovation; D009937:Organizational Objectives