Doing well by doing good. The case for objective feedback in case management.
Social service programs that do not generate sufficient revenues will not survive in a Fee-For-Service (FFS) system. Yet a concern about finances is alien to many social workers' client-centered orientation. This article presents findings from a study that evaluated the effect of an objective feedback intervention on social workers' productivity in an FFS HIV/AIDS case management program. Results showed a substantial increase in billable hours (13.4% year-to-year; 6.4% pre- to-post intervention) which enable the program to reverse its operating deficit and raise staff salaries.
Bellucci
M
M
Richmond Home Need Services, Staten Island, NY, USA.
Tonges
M C
MC
Kopelman
R
R
D000328:Adult; D019090:Case Management / Q000458:organization & administration*; D017598:Efficiency, Organizational; D018588:Fee-for-Service Plans / Q000458:organization & administration*; D005246:Feedback; D005260:Female; D015658:HIV Infections / Q000451:nursing*; D006801:Humans; D008297:Male; D015397:Program Evaluation; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D016526:Workload