Managing difficult employees.
The author describes the DISC Trait Theory Model as a means of enabling managers to improve interactions and reduce encounters with difficult employees. A basic understanding of each style (director, interactor, control, and service) is provided as well as strategies for different types of interactions.
Egan
J
J
Asnuntuck Community College, Enfield, Connecticut, USA.
D004647:Employee Discipline / Q000145:classification / Q000379:methods* / Q000592:standards*; D006801:Humans