title: [Patient admission: hospitality in the hospital--concept and evaluation].
abstract: Welcoming is an everyday act, performed all day long, in different places. But, when it comes to welcoming a patient, it is a matter of health care, for which we are the only responsible. Since this person arrives in a place where his (her) body and mind are going to be ill-treated (s)he will be all the more receptive to his (her) new environment. Faced with feelings of fear, anguish, stress, the patient and ourselves try to establish a relationship made of confidence and a feeling of safety, which are necessary to his (her) integration. This will be achieved by means of verbal and non-verbal communication, by reducing or even getting round the obstacles. By studying this moment, this meeting, with different evaluation tools, I have been able to sort out the strong and weak points of my Institution, in order to propose adequate means of improvements, (creation of a team dynamics on this subject, working out of a definition, evaluation grids and application). The staff will thus be able to readjust his care as well as possible, at the level of the information to be given, and above all the attitude to adopt, in order to improve the quality of welcoming, as, eventually, it is what the patient will keep in mind and what he will use for his evaluation.
authors.affiliation: Hôpital Orthopédique de la Suisse Romande, Lausanne, Suisse. corinne.vandenbulcke@hors.hospvd.ch
authors.forename: C
authors.initials: C
authors.lastname: Vandenbulcke
mesh_terms: D001291:Attitude of Health Personnel; D003142:Communication; D015285:Hospital-Patient Relations; D006801:Humans; D016294:Models, Nursing; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000523:psychology / Q000592:standards*; D015403:Nursing Evaluation Research; D009741:Nursing Staff, Hospital / Q000523:psychology; D010343:Patient Admission / Q000592:standards*; D017060:Patient Satisfaction; D011787:Quality of Health Care; D011795:Surveys and Questionnaires