title: Yet another workplace crisis.
abstract: Most, if not all, managers have experienced disappointment when an employee who is very bright and technically competent cannot quite get it together, or has what is usually referred to as "interpersonal problems" or a poor attitude. Such employees can cause major problems. At a time when jobs can be effected by mergers, downsizing, and other changes, people who are technically skilled but have an attitude problem can be seen as problems that take up too much of a manager's time. Understanding another dimension of job competency helps develop technically competent staff with "attitude" problems into truly star performers. This dimension of job competency is referred to as emotional intelligence or EQ. It is this competency that makes even those with average technical skills become the type of an employee that is self-directed and a real asset.
authors.affiliation: Department of Education, Saint Francis Hospital, Tulsa, OK, USA.
authors.forename: P
authors.initials: P
authors.lastname: Muller-Smith
mesh_terms: D001291:Attitude of Health Personnel; D003299:Cooperative Behavior; D004644:Emotions; D006801:Humans; D007360:Intelligence; D007400:Interprofessional Relations; D009042:Motivation; D009740:Nursing Staff / Q000523:psychology*; D009745:Nursing, Supervisory; D010551:Personality; D012647:Self-Assessment