title: Health care customer satisfaction surveys still running amok: surveys degrade nurses.
authors.affiliation: Harry S Truman College, and American Airlines, O'Hare International Airport, Chicago, Ill., USA.
authors.forename: P G
authors.initials: PG
authors.lastname: Zimmermann
mesh_terms: D019538:Health Care Surveys / Q000592:standards*; D006801:Humans; D009740:Nursing Staff / Q000592:standards*; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration; D011639:Public Opinion