title: Rising to the challenge: portering services at the Queen Elizabeth II Health Sciences Centre.
abstract: With the recent formation of the Queen Elizabeth II Health Sciences Centre in Halifax, Nova Scotia, a number of challenges have arisen that must be addressed. One involves the porter service, which faces increased demands since every department has new and often expanded duties for porters. This paper identifies obstacles facing the porter service and develops recommendations, which may also be of interest to other healthcare facilities facing similar challenges.
authors.affiliation: Lab Shared Services, Queen Elizabeth II Health Sciences Centre, Halifax, Nova Scotia, Canada.
authors.forename: W
authors.initials: W
authors.lastname: Bryan
mesh_terms: D006273:Health Facility Merger; D009096:Multi-Institutional Systems / Q000458:organization & administration*; D009674:Nova Scotia; D010354:Patient Escort Service / Q000458:organization & administration* / Q000592:standards; D010561:Personnel Staffing and Scheduling; D011340:Problem Solving; D017748:Time Management; D017749:Total Quality Management