title: The most important question in your practice.
abstract: What went wrong when you provided the best medical care, but the patient left and never came back? By not asking a key question to each patient you may be passing up the best opportunity to satisfy and retain your patients. A restaurant experience reveals how to determine simply and effectively for every patient if you are really meeting the patient's needs. This is cost-effective, patient-focused service at its best--right to the bottom line.
authors.affiliation: Pinnacle Eye Care, Atlanta, GA 30342-5000, USA.
authors.forename: W
authors.initials: W
authors.lastname: Underwood
mesh_terms: D005260:Female; D006801:Humans; D008297:Male; D017060:Patient Satisfaction; D010817:Physician-Patient Relations