title: Customer expectations, today and beyond.
authors.forename: M A
authors.initials: MA
authors.lastname: Wylde
mesh_terms: D000328:Adult; D000368:Aged; D005260:Female; D005544:Forecasting; D006707:Homes for the Aged / Q000592:standards*; D006801:Humans; D007380:Intermediate Care Facilities / Q000592:standards*; D008134:Long-Term Care / Q000592:standards*; D008297:Male; D008875:Middle Aged; D010287:Parent-Child Relations; D010549:Personal Satisfaction