title: Talk your way out of a problem.
authors.forename: E
authors.initials: E
authors.lastname: Shepherd
mesh_terms: D002983:Clinical Competence / Q000592:standards*; D003142:Communication; D003221:Confusion / Q000451:nursing; D006801:Humans; D009723:Nurse-Patient Relations; D009740:Nursing Staff / Q000193:education* / Q000523:psychology*; D009745:Nursing, Supervisory / Q000458:organization & administration