title: Evidence in favour of NHS Direct.
authors.forename: P
authors.initials: P
authors.lastname: Gaffney
authors.forename: G
authors.initials: G
authors.lastname: Johnson
mesh_terms: D004636:Emergency Service, Hospital / Q000458:organization & administration*; D015277:Hotlines; D006801:Humans; D013997:Time Factors; D006113:United Kingdom