title: A question and answer E-mail system for responding to query from the general public with which the system manager can identify delayed replies.
abstract: We constructed a question and answer system for direct delivery of E-mail queries from the general public to the proper hospital representative and with which the system administrator can monitor E-mail replies. The system consists of two sub-systems; one is an E-mail questionnaire sub-system that automatically delivers E-mail queries to the proper person and an E-mail reply monitor sub-system with which the system administrator can monitor the E-mail replies. The monitor system compares the origin address of the E-mail reply and the destination address on a questionnaire filled out at the time the query is made. In a test of the system, 56 queries were received in 31 days, with 37 replied to. The interval from receipt of an E-mail query to reply was calculated. Nineteen replies were submitted within 2 days.
authors.affiliation: Department of Medical Information Science, Graduate School of Medical Science, Kyushu University, Fukuoka, Japan.
authors.forename: T
authors.initials: T
authors.lastname: Kato
authors.forename: E
authors.initials: E
authors.lastname: Hanada
authors.forename: K
authors.initials: K
authors.lastname: Takano
authors.forename: Y
authors.initials: Y
authors.lastname: Antoku
authors.forename: Y
authors.initials: Y
authors.lastname: Nose
mesh_terms: D000288:Administrative Personnel; D003195:Computer Communication Networks; D017598:Efficiency, Organizational; D006751:Hospital Information Systems; D011795:Surveys and Questionnaires; D013685:Telecommunications; D013997:Time Factors