title: Breathing life into customer satisfaction.
abstract: The CPR model focuses on using the values of competence, pride, and respect to raise customer satisfaction.
authors.affiliation: Gropper & Associates Healthcare Consultants, Inc., Coral Springs, Fla., USA.
authors.forename: E I
authors.initials: EI
authors.lastname: Gropper
authors.forename: C A
authors.initials: CA
authors.lastname: Boily
mesh_terms: D016887:Cardiopulmonary Resuscitation / Q000193:education / Q000523:psychology / Q000592:standards; D002983:Clinical Competence / Q000592:standards*; D006801:Humans; D016294:Models, Nursing; D009741:Nursing Staff, Hospital / Q000193:education*; D009937:Organizational Objectives; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D017410:Practice Guidelines as Topic