title: [Patient satisfaction: refinement of the instrument for health services evaluation].
abstract: This study reviewed the literature on Patient's Satisfaction in published articles in national and international bulletins. The concepts and dimensions of satisfaction have been identified since it is important to measure patient's opinions on satisfaction, which we consider prominent points. Once we have accomplished the analysis of several studies in this context, to serve as a basis for future research geared at measuring patient's satisfaction, comparative analysis of correlated subjects has been done, when several questionnaires on Services Evaluation and Patient's Self-Evaluation on Satisfaction were studied getting to a consensus that they could serve as subsidy for the orientation and development in this kind of research with little adaptation and improvement.
authors.forename: A T
authors.initials: AT
authors.lastname: Tahara
authors.forename: R A
authors.initials: RA
authors.lastname: de Lucena
authors.forename: A P
authors.initials: AP
authors.lastname: de Oliveira
authors.forename: G R
authors.initials: GR
authors.lastname: Santos
mesh_terms: D006302:Health Services Research / Q000379:methods*; D006801:Humans; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care; D015203:Reproducibility of Results; D011795:Surveys and Questionnaires / Q000592:standards*