title: Emergency department customer satisfaction: the point of view paradox.
authors.forename: R A
authors.initials: RA
authors.lastname: Schwab
mesh_terms: D004636:Emergency Service, Hospital; D006801:Humans; D010342:Patient Acceptance of Health Care; D017060:Patient Satisfaction; D012720:Severity of Illness Index; D011795:Surveys and Questionnaires