title: How helpful is NHS direct? Postal survey of callers.
authors.affiliation: Medical Care Research Unit, School of Health and Related Research, Sheffield S1 4DA. a.ocathain@sheffield.ac.uk
authors.forename: A
authors.initials: A
authors.lastname: O'Cathain
authors.forename: J F
authors.initials: JF
authors.lastname: Munro
authors.forename: J P
authors.initials: JP
authors.lastname: Nicholl
authors.forename: E
authors.initials: E
authors.lastname: Knowles
mesh_terms: D000328:Adult; D016001:Confidence Intervals; D004739:England; D005260:Female; D006266:Health Education / Q000379:methods / Q000592:standards*; D006306:Health Surveys; D015277:Hotlines / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D008297:Male; D008875:Middle Aged; D009723:Nurse-Patient Relations; D010353:Patient Education as Topic; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D013222:State Medicine / Q000458:organization & administration / Q000592:standards*; D011795:Surveys and Questionnaires