title: [Process management and health quality certification].
authors.affiliation: Instituto Dante Pazzanese de Cardiologia, São Paulo, SP.
authors.forename: O J
authors.initials: OJ
authors.lastname: Bittar
mesh_terms: D006268:Health Facilities / Q000592:standards*; D011785:Quality Assurance, Health Care / Q000379:methods; D017749:Total Quality Management / Q000379:methods*