[General physicians' viewpoint on the evaluation of health care quality in the hospital].
The principal objective of this work was to determine whether the evaluation of general practitioners' satisfaction vis-à-vis a health care establishment impacted that establishment to improve the quality of the services it provides. Ten doctors were randomly selected and 100% agreed to respond to a semi-directive interview. Two independent doctors analysed each corpus and identified 15 themes, of which 5 systematically came up: the organisation of the care of patients, the availability of hospital doctors, the transmission of information, the speed of emergency admissions, and the patient-hospital doctor relationship. The opinion of private practice doctors usefully complements the evaluation of patient satisfaction used to identify the weaknesses of an establishment. It is proposed to include this evaluation in the procedure of continued improvement of the quality of care within establishments.
Bertrand
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D
Unité d'Evaluation Hospitalière, CHU de Grenoble, France.
François
P
P
Romanet
P
P
D000046:Academic Medical Centers; D001291:Attitude of Health Personnel; D005602:France; D018578:Hospital-Physician Relations; D006761:Hospitals / Q000592:standards*; D006801:Humans; D008297:Male; D008505:Medical Staff, Hospital / Q000523:psychology / Q000600:supply & distribution; D008875:Middle Aged; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D010821:Physicians, Family / Q000523:psychology*; D011331:Private Practice; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D011795:Surveys and Questionnaires; D017749:Total Quality Management / Q000458:organization & administration