title: NHS Direct. Interview by Lynn Sbaih.
authors.forename: K
authors.initials: K
authors.lastname: Mackway-Jones
mesh_terms: D001291:Attitude of Health Personnel; D001294:Attitude to Health; D004636:Emergency Service, Hospital / Q000592:standards; D004638:Emergency Treatment / Q000592:standards*; D015277:Hotlines / Q000592:standards*; D006801:Humans; D008503:Medical Staff / Q000523:psychology*; D013222:State Medicine; D014218:Triage / Q000592:standards*; D006113:United Kingdom