title: The waiting game: two innovative organizations prove it's not inevitable in healthcare.
authors.forename: K
authors.initials: K
authors.lastname: Sandrick
mesh_terms: D000293:Adolescent; D016497:Adolescent Health Services / Q000458:organization & administration*; D001071:Appointments and Schedules; D002648:Child; D002662:Child Health Services / Q000458:organization & administration*; D006764:Hospitals, Community; D006801:Humans; D008910:Minnesota; D019982:Organizational Case Studies; D009936:Organizational Innovation; D010414:Pennsylvania; D010934:Planning Techniques; D013503:Surgery Department, Hospital / Q000458:organization & administration*; D017749:Total Quality Management