Mission statements in Canadian not-for-profit hospitals: does process matter?
Mission statements abound in health care organizations. And much is written on what they should contain. But, the process of creating and implementing mission statements in health care organizations has received virtually no attention in the literature. This article presents findings from a research study that sought to determine whether or not a relationship existed between selected mission process characteristics and various measures of a hospital's performance.
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Michael G. DeGroote School of Business, McMaster University, Hamilton, Ontario, Canada.
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D002170:Canada; D003142:Communication; D017598:Efficiency, Organizational; D006788:Hospitals, Voluntary / Q000458:organization & administration*; D015279:Organizational Culture; D009937:Organizational Objectives; D017063:Outcome Assessment, Health Care; D017064:Process Assessment, Health Care; D011795:Surveys and Questionnaires