title: Close encounters of the customer service kind.
authors.affiliation: St. Dominic-Jackson Memorial Hospital, MS 39216-4602, USA.
authors.forename: C W
authors.initials: CW
authors.lastname: Harbarger
mesh_terms: D003695:Delivery of Health Care / Q000592:standards*; D006287:Health Planning Guidelines; D006801:Humans; D017063:Outcome Assessment, Health Care; D017060:Patient Satisfaction; D014481:United States