title: [The nurse on the way to customer orientation--the patient to be considered as customer].
authors.forename: R
authors.initials: R
authors.lastname: Frömming-Ohmke
mesh_terms: D000328:Adult; D005260:Female; D006801:Humans; D008297:Male; D008389:Marketing of Health Services / Q000458:organization & administration*; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000458:organization & administration* / Q000523:psychology; D018802:Patient-Centered Care / Q000458:organization & administration*; D011785:Quality Assurance, Health Care; D011787:Quality of Health Care