Measuring patient satisfaction--be prepared.
This article describes the approach used by the Queen Elizabeth II Health Sciences Centre to measure inpatient satisfaction at the recently merged institution. It presents some of the issues that arose in the planning stages, including use of prior consent. It is important to plan the methodology, the execution, the communication strategy and the follow-up before the process begins to ensure the results are credible, communicated and translated into quality improvement actions.
MacDonald
P
P
Planning and Quality Resources Department, QEII Health Sciences Centre.
D006801:Humans; D017060:Patient Satisfaction / Q000706:statistics & numerical data*