title: Family matters: a quality initiative through the patient's eyes.
abstract: Understanding the patient's experience of illness and health care requires that health care institutions understand how patients perceive their needs. Furthermore, nurses at the bed-side are at the forefront for impacting the quality of care patients receive. The department of medicine/oncology nursing of an academic medical center examined a report by the American Hospital Association/Picker Institute and integrated its findings into a departmental quality plan. In this article, the dimensions of care described by the American Hospital Association/Picker Institute will be discussed as well as a creative framework for the nurse to address patient needs.
authors.affiliation: Northwestern Memorial Hospital, Chicago, Illinois 60611, USA.
authors.forename: T R
authors.initials: TR
authors.lastname: Johnson
mesh_terms: D000046:Academic Medical Centers; D000573:American Hospital Association; D005190:Family; D006801:Humans; D009732:Nursing Care / Q000379:methods*; D017060:Patient Satisfaction; D017749:Total Quality Management; D014481:United States