title: User acceptability--a critical success factor for picture archiving and communication system implementation.
abstract: The Department of Diagnostic Imaging at the Hospital for Sick Children (HSC), Toronto, implemented a picture archiving and communication system (PACS) during the last year. This report describes our experience from the point of view of user acceptability. Based on objective data, the following key success factors were identified: user involvement in PACS planning, training, technical support, and rollout of pilot projects. Although technical factors are critical and must be addressed, the main conclusion of our study is that other nontechnical factors need to be recognized and resolved. Recognition of the importance of these factors to user acceptance and clear communication and consultation will help reduce negative user attitudes and increase the chance of a successful PACS implementation.
authors.affiliation: Diagnostic Imaging Department, Hospital for Sick Children, Toronto, Canada.
authors.forename: D
authors.initials: D
authors.lastname: Crivianu-Gaita
authors.forename: P
authors.initials: P
authors.lastname: Babyn
authors.forename: D
authors.initials: D
authors.lastname: Gilday
authors.forename: B
authors.initials: B
authors.lastname: O'Brien
authors.forename: E
authors.initials: E
authors.lastname: Charkot
mesh_terms: D000046:Academic Medical Centers; D001292:Attitude to Computers; D006776:Hospitals, Pediatric; D006801:Humans; D009864:Ontario; D010934:Planning Techniques; D011872:Radiology Department, Hospital; D011873:Radiology Information Systems