Best practice organizational effectiveness in NHS Trusts. Leeds Teaching Hospitals NHS Trust. Case study.
Measuring organisational effectiveness in a health-care delivery context is quite a challenging task. Although there are numerous performance assessment models, audit tools and managerial diagnostic tools, they all, however, tend to fall short in their attempts to scrutinize how health-care organizations deploy their capabilities to deliver optimum quality in service provision and what performance levels they achieved as a result of their approach. The project reported here attempted to address these issues, reflecting the experience of Leeds Teaching Hospitals, one of a series of Trusts whose approach to organizational effectiveness was closely examined.
Zairi
M
M
European Centre for TQM, University of Bradford Management Centre, UK.
Cooke
M
M
Whymark
J
J
D019985:Benchmarking; D003142:Communication; D006779:Hospitals, Public / Q000458:organization & administration* / Q000592:standards; D006784:Hospitals, Teaching / Q000458:organization & administration* / Q000592:standards; D019982:Organizational Case Studies; D013222:State Medicine / Q000458:organization & administration*; D011795:Surveys and Questionnaires; D017749:Total Quality Management; D006113:United Kingdom