title: Total quality improvement assessment of the EPO co-ordinator role.
abstract: Total quality management or total quality improvement has developed and grown from the process of quality assurance. Its main features are, quality is a management led approach, top management participation is essential, it is a concept for preventing mistakes, not finding fault and correcting it. A client centred approach and teamwork are seen as key components. This paper explores the role of the Epo co-ordinator and identified what changes were required to improve the quality of the service.
authors.affiliation: Royal London Hospital, London, United Kingdom.
authors.forename: E A
authors.initials: EA
authors.lastname: Morrison
mesh_terms: D018798:Anemia, Iron-Deficiency / Q000188:drug therapy* / Q000209:etiology*; D004921:Erythropoietin / Q000627:therapeutic use*; D006801:Humans; D007587:Job Description; D007676:Kidney Failure, Chronic / Q000150:complications*; D009718:Nurse Administrators / Q000458:organization & administration*; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration; D018802:Patient-Centered Care / Q000458:organization & administration; D019984:Quality Indicators, Health Care; D017749:Total Quality Management / Q000379:methods*
chemical_list: D004921:Erythropoietin