title: Every now and then...a pat on the back: one emergency department's attempt to improve morale and patient satisfaction.
authors.affiliation: Emergency Department, Provena-United Samaritans Medical Center, Danville, Ill., USA. musps@soltec.net
authors.forename: M
authors.initials: M
authors.lastname: O'Brien
mesh_terms: D004636:Emergency Service, Hospital / Q000458:organization & administration*; D004638:Emergency Treatment / Q000523:psychology* / Q000592:standards*; D006801:Humans; D009013:Morale; D017060:Patient Satisfaction; D015397:Program Evaluation; D011785:Quality Assurance, Health Care / Q000458:organization & administration*