title: [Evaluation of the quality and results of cleaning and sanitation services in a Milanese general hospital].
abstract: The evaluation of the cleaning and sanitation service involved the head nurses of 7 different wards and 7 health services. The completion of 368 forms allowed to have a clear picture of the performance of the cleaning service. Better results were obtained for the structure, resource and performance criteria than for the outcome criteria. In fact the structure and process criteria were fulfilled in the 75% of the observations whilst the outcome criteria for the ward room were fulfilled in 56% of the observations. The overall agreement between observed performance and adopted standard is satisfactory. The evaluation method identified and the forms used allowed an objective assessment assess the performance of the cleaning services and to the identification of areas for improvement.
authors.affiliation: Sanitaria Ospedale di Garbagnate Milanese, MI.
authors.forename: P
authors.initials: P
authors.lastname: Gobbi
mesh_terms: D006769:Hospitals, General; D006786:Hospitals, Urban; D006797:Housekeeping, Hospital / Q000592:standards*; D006801:Humans; D007558:Italy; D011785:Quality Assurance, Health Care; D017749:Total Quality Management / Q000458:organization & administration*