title: Case management: a case study.
abstract: This article describes the implementation of a pilot case management program at Walter Reed Army Medical Center. I, it we discuss obvious pitfalls and problems implementing case management in a large multiservice center and the steps and processes implemented to expedite and move case management forward in its early stages. The insights shared may be useful for those implementing case management in a complex medical center situation. Other models used in similar situations are also reviewed.
authors.affiliation: University of Alabama, Capital College of Nursing, Tuscaloosa 35487, USA.
authors.forename: M P
authors.initials: MP
authors.lastname: Stanton
authors.forename: E M
authors.initials: EM
authors.lastname: Walizer
authors.forename: J I
authors.initials: JI
authors.lastname: Graham
authors.forename: L
authors.initials: L
authors.lastname: Keppel
mesh_terms: D000465:Algorithms; D019090:Case Management / Q000458:organization & administration*; D003663:Decision Trees; D004219:District of Columbia; D006772:Hospitals, Military / Q000458:organization & administration*; D006801:Humans; D007587:Job Description; D016294:Models, Nursing; D015403:Nursing Evaluation Research; D019982:Organizational Case Studies; D017063:Outcome Assessment, Health Care / Q000458:organization & administration; D010347:Patient Care Planning; D010348:Patient Care Team / Q000458:organization & administration*; D010865:Pilot Projects; D016730:Program Development / Q000379:methods*; D015397:Program Evaluation