title: Evaluation of case management needs of clients from non-English speaking backgrounds by key workers in a public agency.
abstract: Twenty key workers in a government agency evaluated the effectiveness of their interventions with culturally diverse clients. The sample comprised 73 clients, from 18 language groups. Forty per cent reported not having enough to do during the day and seventy-three per cent were visited regularly by their key workers. Ninety-two per cent were social security recipients. Though eighty-five per cent of key worker respondents perceived that the major needs of their clients were being met, twenty-one per cent felt they had insufficient contact with clients. The cultural appropriateness of interventions and client's accessibility to services were not confirmed in anecdotal comments.
authors.affiliation: Julia Farr Services, Adelaide, Australia. MeiS@JFS.SA.GOV.AU
authors.forename: M G
authors.initials: MG
authors.lastname: Shackleton
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D001291:Attitude of Health Personnel; D019090:Case Management / Q000458:organization & administration*; D003144:Communication Barriers; D003156:Community Mental Health Services / Q000458:organization & administration*; D018864:Cultural Diversity; D005006:Ethnicity / Q000706:statistics & numerical data*; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D020380:Needs Assessment / Q000458:organization & administration*; D015980:Public Health Practice; D013021:South Australia; D011795:Surveys and Questionnaires