title: The NHS patient information lottery: it is whom you see rather than what you need.
abstract: OBJECTIVE
  To examine the current scale of provision of patient information materials by consultant surgeons in UK NHS and private sector hospitals.
  
  
  METHODS
  Secondary analysis of the responses of 12,555 surgical patients to surveys evaluating surgical services provided by specific consultants.
  
  
  METHODS
  7 NHS Trusts and one private sector hospital distributed throughout the UK.
  
  
  METHODS
  Provision of information materials by hospital, surgeon, and case-mix. Comparison of this service with patients' evaluations of surgeons' verbal communication in the outpatient clinic.
  
  
  RESULTS
  Great variation exists between surgeons of the same specialty, and between hospital surgical directorates as a whole in the routine provision of supportive information materials to patients undergoing surgery. This variation cannot be explained solely by clinical need. Patients treated in private hospitals were less likely to receive information materials compared to patients treated within the NHS.
  
  
  CONCLUSIONS
  Provision of printed information materials to patients by clinicians appears to be arbitrary. With the prospect of national performance frameworks in the foreseeable future, it is reasonable to assume that not only will the content of patient information be determined by quality standards but, in addition, its availability will be decided by clinical need rather than the clinician's preferences or interests.
authors.affiliation: Health Services Management Centre, University of Birmingham, UK.
authors.forename: P
authors.initials: P
authors.lastname: Meredith
authors.forename: M
authors.initials: M
authors.lastname: Emberton
mesh_terms: D000359:Aftercare / Q000592:standards; D005260:Female; D006777:Hospitals, Proprietary; D006801:Humans; D008297:Male; D010044:Outpatient Clinics, Hospital; D010351:Patient Discharge; D010353:Patient Education as Topic / Q000592:standards*; D010817:Physician-Patient Relations; D013222:State Medicine / Q000592:standards*; D013514:Surgical Procedures, Operative; D006113:United Kingdom