title: Paying attention to what customers are saying.
authors.forename: M C
authors.initials: MC
authors.lastname: Amann
mesh_terms: D003258:Consumer Behavior; D004651:Employment / Q000523:psychology; D006801:Humans; D008389:Marketing of Health Services; D009785:Occupational Health Nursing / Q000592:standards*; D009786:Occupational Health Services / Q000592:standards*; D011795:Surveys and Questionnaires