Mapping the road to quality collaborative patient care in a behavioral health community treatment center. Avoiding the detours of managed care.
At this writing, the system and tools described have improved the author's organization's ability to meet managed care requirements better and support a collaborative care and case management model. Refer to the boxed information for the key functions and outcomes of the system. The Behavioral Health Multiaxial Protocol CareMapping System offers one approach to addressing the dilemma of health environmental change, managed care requirements, and financial constraints that have the potential to endanger the quality of clinical practice and to have a negative effect on patient and family outcomes. The tools illustrated in this article are in a constant cycle of revision and improvement and requires adequate clerical support to accommodate revision and tool improvement. Many more improvement initiatives are needed to improve the patient care process and organizational performance continuously. Because quality is a journey, the author hopes that her institution is on the right road and carries the correct map.
Horner
G H
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Cambria County Mental Health Center, Johnstown, Pennsylvania, USA.
D001521:Behavior Therapy; D019090:Case Management; D003155:Community Mental Health Centers; D004282:Documentation; D006801:Humans; D008329:Managed Care Programs; D001523:Mental Disorders / Q000534:rehabilitation*; D010043:Outcome and Process Assessment, Health Care; D010347:Patient Care Planning; D011785:Quality Assurance, Health Care; D019966:Substance-Related Disorders / Q000534:rehabilitation*