title: Patient satisfaction with dental care in a municipal hospital.
abstract: Quality assurance activities are an important part of a hospital dental department. This study reports the results of a patient satisfaction questionnaire distributed as part of the quality assurance activities at a municipal hospital. The results show patient satisfaction questionnaires are applicable to the hospital setting, patients report relative satisfaction with the care received, and they can identify specific areas of satisfaction and dissatisfaction. The number of visits, easy access and convenience to the clinic, and out-of-pocket payment for dental care are predictive of satisfaction with the dental care received at this clinic.
authors.affiliation: Albert Einstein College of Medicine, Department of Dentistry, Office of Dental Research, Van Etten Hospital, Bronx, New York 10461, USA.
authors.forename: V
authors.initials: V
authors.lastname: Badner
authors.forename: T
authors.initials: T
authors.lastname: Bazdekis
authors.forename: C
authors.initials: C
authors.lastname: Richards
mesh_terms: D000293:Adolescent; D000328:Adult; D000704:Analysis of Variance; D003796:Dental Service, Hospital / Q000592:standards*; D005163:Factor Analysis, Statistical; D005240:Feasibility Studies; D005260:Female; D006630:Hispanic or Latino; D006773:Hospitals, Municipal / Q000592:standards*; D006801:Humans; D008297:Male; D009519:New York City; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care; D012044:Regression Analysis; D011795:Surveys and Questionnaires; D044465:White People