Workforce cultural factors in TQM/CQI implementation in hospitals.
One of the major obstacles to successful implementation of TQM/CQI in hospitals has been management's failure to consider the workforce cultural situation. This quasi-qualitative study investigates eight workforce cultural factors in seven midwestern hospitals. Results reveal only one of the seven hospitals successfully implementing TQM/CQI.
Department of Management, College of Business Administration, University of Nebraska at Omaha, USA.
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D004650:Employee Performance Appraisal; D006739:Hospital Administration / Q000379:methods / Q000592:standards*; D017721:Hospital Costs; D006801:Humans; D007318:Inservice Training; D015146:Midwestern United States; D019982:Organizational Case Studies; D015279:Organizational Culture; D009936:Organizational Innovation; D010557:Personnel Administration, Hospital / Q000592:standards*; D010558:Personnel Loyalty; D011209:Power, Psychological; D011340:Problem Solving; D017749:Total Quality Management / Q000379:methods*