Results of a pilot program for training bar staff in preventing aggression.
One hundred and twenty-one staff from eight bars in Ontario, Canada participated in a three-hour training program that used a peer learning model to teach problem-solving skills regarding the prevention and management of aggressive behavior in bars. Participants showed significant positive changes in knowledge and attitudes regarding effective approaches to preventing aggression. The majority of participants reported that the training made them think about ways they handed problem situations and that they would change the way they handle problems in the future. Participants rated most aspects of the training as very useful, especially the group discussion. The program illustrates the potential for increasing skills and knowledge of bar staff in preventing aggression and associated injury.
Centre for Addiction and Mental Health, London, Ontario, Canada.
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Coutts
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Graham
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Braun
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Wells
D000328:Adult; D000374:Aggression / Q000187:drug effects; D000434:Alcoholic Beverages / Q000009:adverse effects; D000435:Alcoholic Intoxication / Q000523:psychology; D005260:Female; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D007318:Inservice Training; D008297:Male; D010865:Pilot Projects; D011340:Problem Solving; D012147:Restaurants; D012381:Role Playing; D012449:Safety