E-mail: a realistic conduit for patient-doctor communications?
This article explores the potential of E-mail as a medium of patient-physician communication. It introduces control tactics that physicians can consider to increase the efficiency of the medium. These include pre-qualifying the patients receiving the physician's E-mail address, establishing a code for high-risk patients, responding to E-mail only during "down time," using response templates, off-loading standard questions, establishing a quota, and establishing user expectations. The author suggests that if physicians develop a discipline around handling E-mail, they can increase their effectiveness by developing closer ties with patients without sacrificing extra time.
Bergeron
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Department of Anesthesia and Critical Care, Massachusetts General Hospital, Boston 02114, USA. archetype5@aol.com
D003142:Communication; D017598:Efficiency, Organizational; D020407:Internet; D010817:Physician-Patient Relations