[Minor surgery in primary care: consumer satisfaction].
OBJECTIVE
To find the satisfaction of patients undergoing minor surgery at health centres and describe the processes.


METHODS
Retrospective study of population seeking the service.


METHODS
Health district.


METHODS
160 people who had minor surgery during a year.


RESULTS
Descriptive variables of everyone who had minor surgery were analysed: age, sex, type of intervention, pre-surgical diagnosis, anatomical-pathological diagnosis and informed consent. Over three weeks the patients were interviewed by phone with use of a satisfaction questionnaire. 160 interventions took place, 80% of which were then studied histologically, with an 83.16% concordance index. 65% of patients were interviewed. 15% had no telephone, 20% were not found, 95.56% considered they were well attended and 3.17% badly attended. 92.06% would choose the health centre again for procedures of a similar nature. 89.9% thought that the explanations they had received were sufficient. 4.4% thought that the room's hygiene was poor.


CONCLUSIONS
Minor surgery in primary care was favourably received by users. Activity at our centre had good anatomical-pathological concordance.
Centro de Salud de San Antón, Cartagena, Murcia.
A
A
López Santiago
R
R
Lara Peñaranda
A
A
de Miguel Gómez
P
P
Pérez López
E
E
Ribes Martínez
D000293:Adolescent; D000328:Adult; D000368:Aged; D002648:Child; D003258:Consumer Behavior; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D013511:Minor Surgical Procedures / Q000523:psychology* / Q000706:statistics & numerical data; D011320:Primary Health Care / Q000592:standards / Q000706:statistics & numerical data; D012189:Retrospective Studies; D012871:Skin Diseases / Q000601:surgery*