A healthcare staff decision model considering the effects of staff cross-training.
In this study a staff planning model for a health service clinic has been developed and validated using an example case of a health service clinic. The primary purpose of this research is to develop a representative staff planning model which balances the cost and benefits of staff task flexibility through cross-training for a healthcare facility. Additionally, legal requirements for task substitution in the healthcare industry have been considered in the model.
College of Business Administration, Butler University, Indianapolis, IN 46208-3485, USA. lli@butler.edu
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D001071:Appointments and Schedules; D003151:Community Health Centers; D003659:Decision Making, Organizational; D005069:Evaluation Studies as Topic; D006301:Health Services Needs and Demand; D007318:Inservice Training; D015233:Models, Statistical; D009820:Ohio; D009937:Organizational Objectives; D010561:Personnel Staffing and Scheduling / Q000706:statistics & numerical data*; D010934:Planning Techniques; D000078329:Workforce