title: Quality customer service: it's everyone's job.
authors.affiliation: Provena Covenant Medical Center, Urbana, Ill., USA.
authors.forename: D H
authors.initials: DH
authors.lastname: Friedman
mesh_terms: D003142:Communication; D003258:Consumer Behavior; D058016:Health Facility Administration; D009937:Organizational Objectives; D013192:Staff Development / Q000379:methods*; D017749:Total Quality Management