Patient-centered quality measures for Asian Americans: research in progress.
We aim to develop and validate a questionnaire that examines quality of care from the patient's perspective for limited-English-proficient Asian Americans (AA) of Chinese and Vietnamese descent. We will conduct focus groups of patients to identify issues important to them, with an emphasis on communication and access to care. We will then draft a questionnaire and test its validity using standard survey research methods and direct observation of patient-provider encounters. Subsequent field testing will involve face-to-face patient interviews 1 month after an outpatient visit. We will evaluate alternate modes of administration to test feasibility and to maximize response. The result of our study will be a validated, culturally sensitive, patient-centered instrument that measures health care quality for limited-English-proficient AA patients. Our research will provide a template for developing future quality measures for other vulnerable populations.
Ngo-Metzger
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Beth Israel Deaconess Medical Center, Department of Medicine, Harvard Medical School, Boston, Mass. 02215, USA. qngometz@caregroup.harvard
Massagli
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Clarridge
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Manocchia
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Davis
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Iezzoni
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Phillips
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D001213:Asian; D001294:Attitude to Health; D002681:China / Q000208:ethnology; D003142:Communication; D019538:Health Care Surveys / Q000379:methods*; D006297:Health Services Accessibility; D006801:Humans; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011594:Psychometrics; D011785:Quality Assurance, Health Care / Q000379:methods*; D011795:Surveys and Questionnaires; D014481:United States; D014744:Vietnam / Q000208:ethnology