title: Now I know how patients get lost in the system.
authors.forename: B R
authors.initials: BR
authors.lastname: Houston
mesh_terms: D001416:Back Pain / Q000175:diagnosis / Q000209:etiology; D003937:Diagnosis, Differential; D006279:Health Maintenance Organizations; D006801:Humans; D006850:Hydrocephalus, Normal Pressure / Q000150:complications / Q000175:diagnosis; D017060:Patient Satisfaction; D010819:Physician's Role; D010817:Physician-Patient Relations