Culture and error in space: implications from analog environments.
An ongoing study investigating national, organizational, and professional cultures in aviation and medicine is described. Survey data from 26 nations on 5 continents show highly significant national differences regarding appropriate relationships between leaders and followers, in group vs. individual orientation, and in values regarding adherence to rules and procedures. These findings replicate earlier research on dimensions of national culture. Data collected also isolate significant operational issues in multi-national flight crews. While there are no better or worse cultures, these cultural differences have operational implications for the way crews function in an international space environment. The positive professional cultures of pilots and physicians exhibit a high enjoyment of the job and professional pride. However, a negative component was also identified characterized by a sense of personal invulnerability regarding the effects of stress and fatigue on performance. This misperception of personal invulnerability has operational implications such as failures in teamwork and increased probability of error. A second component of the research examines team error in operational environments. From observational data collected during normal flight operations, new models of threat and error and their management were developed that can be generalized to operations in space and other socio-technological domains. Five categories of crew error are defined and their relationship to training programs in team performance, known generically as Crew Resource Management, is described. The relevance of these data for future spaceflight is discussed.
Helmreich
R L
RL
Department of Psychology, The University of Texas at Austin, 78712, USA.
D000337:Aerospace Medicine; D003466:Cultural Characteristics; D004493:Education; D006801:Humans; D007391:International Cooperation; D007398:Interpersonal Relations; D007857:Leadership; D015279:Organizational Culture; D011361:Professional Competence; D011786:Quality Control; D013026:Space Flight; D013647:Task Performance and Analysis