[TQM--demands and reality--what's going on? Or quality and the elephant].
Healthcare is undergoing fundamental changes. New diagnostic and therapeutic techniques, the Internet, information technology and a new generation of purchasers and providers will face a proactive consumer's culture. The key to success for those managing healthcare facilities is the ability to perceive future trends and integrate them into quality management strategies. The aim of those strategies is to create quality management as a controlling and navigation tool in a "New-Economy-based" healthcare system where speed and connectivity are the new values.
Ekkernkamp
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A
Unfallkrankenhaus Berlin.
Müschenich
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M
D003695:Delivery of Health Care / Q000592:standards*; D006801:Humans; D017749:Total Quality Management