Increasing the impact of health plan report cards by addressing consumers' concerns.
Most plan report cards that compare the performance of health plans have framed the decision about plan choice as an opportunity to get better-quality care. This study uses a controlled experimental design to examine the effect of reframing the health plan choice decision to one that emphasizes protecting oneself from possible risk. The findings show that framing the health plan decision using a risk message has a consistent and significant positive impact on how consumers comprehend, value, and weight comparative performance information.
Hibbard
J H
JH
University of Oregon, Eugene, USA.
Harris-Kojetin
L
L
Mullin
P
P
Lubalin
J
J
Garfinkel
S
S
D001294:Attitude to Health; D003258:Consumer Behavior; D006801:Humans; D007255:Information Services / Q000592:standards*; D007348:Insurance, Health / Q000592:standards*; D020380:Needs Assessment; D010174:Pamphlets; D010353:Patient Education as Topic / Q000379:methods; D011787:Quality of Health Care; D012307:Risk Factors; D012309:Risk-Taking; D011795:Surveys and Questionnaires; D014481:United States