title: Developing a Web browser-based user interface for customer care.
authors.forename: J R
authors.initials: JR
authors.lastname: Odden
mesh_terms: D003195:Computer Communication Networks / Q000458:organization & administration*; D003200:Computer User Training; D003628:Database Management Systems; D003657:Decision Making; D009936:Organizational Innovation; D010865:Pilot Projects; D011369:Professional-Patient Relations; D014584:User-Computer Interface; D016526:Workload