The importance of worker, staff and patient participation in hospital evaluation.
Considering the frequent changes that occur in hospitals and the necessity to find methods and techniques that help their evaluation, this study's objective is to investigate the extents and the limitations of workers and users participation in hospitals' evaluation. Surveys were carried out in Hospital-A and B, applying Post Occupancy Evaluation (POE) methods and techniques, using questionnaires, that were applied to all personnel and regular staff of Hospital-A and Hospital-B, as well as to 300 patients of Hospital-B. Both are general hospitals and are situated in São Paulo State, in Brazil. Hospital-A has 180 beds, 9,000 m2 of area constructed, 550 personnel. Hospital-B, 150 beds, 13,000 m2 of area constructed, 720 personnel. In Hospital-A, 68.7% of the personnel answered the questionnaires, in Hospital-B, 64.4% of the personnel and 61.3% of the patients answered the questionnaire. The results of the study as outlined in this paper will indicate that hospital evaluation by personnel and patients demonstrates the applicability and sensitivity of their participation. The authors, as a consequence, recommend that personnel and patients be consulted in hospital evaluation programmes which would act as a source of feedback for renovating existing as well as designing of new hospitals.
Kotaka
F
F
Ministério da Saúde, Brazil.
Manildo
F
F
D003299:Cooperative Behavior; D017598:Efficiency, Organizational; D006739:Hospital Administration / Q000592:standards*; D006749:Hospital Design and Construction; D006801:Humans; D009937:Organizational Objectives; D010358:Patient Participation; D010564:Personnel, Hospital