title: Freestanding continuing care facility offers lessons in how to keep customers happy.
authors.forename: E
authors.initials: E
authors.lastname: Egger
mesh_terms: D000368:Aged; D006272:Health Facility Environment; D006801:Humans; D007398:Interpersonal Relations; D009518:New York; D017060:Patient Satisfaction; D012866:Skilled Nursing Facilities / Q000458:organization & administration*