title: How to develop and implement a program to continuously demonstrate the value of clinical pharmacy services.
abstract: This paper summarizes key elements that support the success of clinical pharmacy services to continuously improve the quality of drug therapy. Five drivers identify a successful model for continuously demonstrating the value of clinical pharmacy services: knowing the organizational culture; providing leadership; recruiting pharmacy sponsors; showing tenacity; and acting with management courage. Difficulties encountered when communicating the value of clinical pharmacy services within a health care organization usually arise because of failure to include one of these drivers.
authors.affiliation: Kaiser Permanente of Colorado, Aurora 80011, USA.
authors.forename: D K
authors.initials: DK
authors.lastname: Helling
authors.forename: K M
authors.initials: KM
authors.lastname: Nelson
mesh_terms: D004358:Drug Therapy / Q000592:standards*; D006801:Humans; D007857:Leadership; D015279:Organizational Culture; D010607:Pharmacy Service, Hospital / Q000191:economics / Q000592:standards*; D016730:Program Development; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States