Perceptions of staff attributes in substance abuse treatment.
Qualified professional staff contribute significantly to successful health-care service delivery. Organizations view six categories of staff attributes as valued qualities of competent personnel: knowledge and experience, organizational citizenship, interpersonal skills, service orientation, personal attributes, and leadership skills. This study presents the perceptions regarding these and other staff attributes held by female clients and staff from a substance abuse treatment facility. Results indicated that four attributes were perceived as particularly influential in assisting women to reach treatment goals. These included knowledge and experience, supportiveness, nonthreatening behaviors, and availability. Attention to these variables may prove useful as treatment programs strive to improve client outcomes.
Grosenick
J K
JK
Department of Applied and Behavioral Sciences, College of Education, University of Oregon, 1965 Ridgeway Drive, Eugene, OR 97401-1722, USA. judithg@oregon.uoregon.edu
Hatmaker
C M
CM
D000328:Adult; D000368:Aged; D004650:Employee Performance Appraisal; D005260:Female; D006801:Humans; D008875:Middle Aged; D010348:Patient Care Team; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D016320:Substance Abuse Treatment Centers; D019966:Substance-Related Disorders / Q000534:rehabilitation*