Managing the learning and work of new information technology users.
The information technology revolution has transformed work from modest-paced serial processes to complex, fast-paced networked ones that depend not only on the technology but also on skilled and effective users of the technology. This evolution has woven a complex quilt of interdependencies among new information technologies, new users of those technologies, new skills required, new information management policies and procedures, and new opportunities. We must impose a new structure for managing the learning and work of new users, their tolerance of complexity and continuous learning, value-added usability, minimization of human error, and new support services for deployment, administration, and help.
Minard
B
B
Information Services Division, Methodist HealthCare System, Houston, Texas, USA.
D003200:Computer User Training; D005568:Forms and Records Control; D006801:Humans; D019451:Information Management / Q000193:education*; D008838:Microcomputers; D011361:Professional Competence; D013192:Staff Development