How to develop and implement a program to continuously demonstrate the value of clinical pharmacy services.
This paper summarizes key elements that support the success of clinical pharmacy services to continuously improve the quality of drug therapy. Five drivers identify a successful model for continuously demonstrating the value of clinical pharmacy services: knowing the organizational culture; providing leadership; recruiting pharmacy sponsors; showing tenacity; and acting with management courage. Difficulties encountered when communicating the value of clinical pharmacy services within a health care organization usually arise because of failure to include one of these drivers.
Helling
D K
DK
Kaiser Permanente of Colorado, Aurora 80011, USA.
Nelson
K M
KM
D004358:Drug Therapy / Q000592:standards*; D006801:Humans; D007857:Leadership; D015279:Organizational Culture; D010607:Pharmacy Service, Hospital / Q000191:economics / Q000592:standards*; D016730:Program Development; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D014481:United States