title: Restructuring patient financial services for maximum effectiveness.
abstract: Following its formation as a regional IDS, John Muir/Mt. Diablo Health System in Walnut Creek, California, adopted an innovative approach to reorganizing its patient financial services (PFS) functions. Instead of consolidating all PFS functions into a single centralized business office, the IDS divided PFS leadership responsibilities into two areas: daily operations and technical functions. The director of daily operations oversees PFS clerical staff who are responsible for admitting functions, billing, follow-up, and related activities. The director of technical functions is responsible for implementing, uploading, and maintaining the various information systems; contract tracking and compliance; and regulatory compliance.
authors.affiliation: John Muir/Mount Diablo Health System, Walnut Creek, California, USA.
authors.forename: V C
authors.initials: VC
authors.lastname: Lee
mesh_terms: D002140:California; D019033:Delivery of Health Care, Integrated / Q000191:economics / Q000458:organization & administration*; D005376:Financial Management; D006754:Hospital Restructuring / Q000458:organization & administration*; D007857:Leadership; D019982:Organizational Case Studies; D009936:Organizational Innovation; D012941:Social Responsibility