Improving child welfare performance through supervisory use of client outcome data.
Despite their benefits, there is little evidence that outcome data are being widely used by program managers or field level supervisors. Three interdependent factors that facilitate the use of outcome data are well-constructed reports, and organizational culture that supports learning and outcome achievement, and managerial skills in interpreting data and taking relevant action. This article describes an outcome reporting package and training oriented toward frontline supervisors to help them use outcome data, shape a learning culture, interpret data, and take focused action toward improving outcomes for children and families.
Moore
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TD
Office of Child Welfare Research and Development, University of Kansas School of Social Welfare, Lawrence, USA.
Rapp
C A
CA
Roberts
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B
D002648:Child; D002669:Child Welfare / Q000706:statistics & numerical data*; D004650:Employee Performance Appraisal; D006078:Government Programs / Q000458:organization & administration; D006801:Humans; D007615:Kansas; D017146:Models, Organizational; D015279:Organizational Culture; D009936:Organizational Innovation; D017063:Outcome Assessment, Health Care; D012947:Social Work / Q000458:organization & administration*; D013192:Staff Development; D017749:Total Quality Management / Q000379:methods*