title: Customer-centered redesign: a requisite for creating effective improvements.
authors.forename: L
authors.initials: L
authors.lastname: Paidosh
authors.forename: F G
authors.initials: FG
authors.lastname: Flosman
authors.forename: C H
authors.initials: CH
authors.lastname: Smeltzer
authors.forename: D M
authors.initials: DM
authors.lastname: Shaw
mesh_terms: D003142:Communication; D006754:Hospital Restructuring; D015285:Hospital-Patient Relations; D006801:Humans; D007449:Investments; D008332:Management Quality Circles; D008910:Minnesota; D019982:Organizational Case Studies; D010343:Patient Admission; D017060:Patient Satisfaction; D017064:Process Assessment, Health Care / Q000458:organization & administration*; D011872:Radiology Department, Hospital / Q000592:standards*; D017749:Total Quality Management / Q000458:organization & administration*