title: Putting patients and families first.
authors.forename: G S
authors.initials: GS
authors.lastname: Omenn
authors.forename: L
authors.initials: L
authors.lastname: Warren
mesh_terms: D015285:Hospital-Patient Relations; D006785:Hospitals, University / Q000592:standards*; D006801:Humans; D008329:Managed Care Programs; D017060:Patient Satisfaction; D011368:Professional-Family Relations; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States