title: Bricks and clicks: whither our customers concerns?
authors.forename: C R
authors.initials: CR
authors.lastname: Curran
mesh_terms: D006761:Hospitals / Q000592:standards*; D006801:Humans; D007255:Information Services; D020407:Internet; D019300:Medical Errors / Q000517:prevention & control / Q000706:statistics & numerical data*; D015969:National Academies of Science, Engineering, and Medicine, U.S., Health and Medicine Division; D011787:Quality of Health Care; D014481:United States