title: A commitment to satisfied customers.
authors.forename: T
authors.initials: T
authors.lastname: Romer
mesh_terms: D015285:Hospital-Patient Relations; D006786:Hospitals, Urban / Q000458:organization & administration / Q000592:standards; D006801:Humans; D008824:Michigan; D017008:Negotiating; D017060:Patient Satisfaction; D011209:Power, Psychological; D011340:Problem Solving; D017749:Total Quality Management / Q000379:methods*