An open system approach to process reengineering in a healthcare operational environment.
The objective of this study is to examine the applicability of process reengineering in a healthcare operational environment. The intake process of a mental healthcare service delivery system is analyzed systematically to identify process-related problems. A methodology which utilizes an open system orientation coupled with process reengineering is utilized to overcome operational and patient related problems associated with the pre-reengineered intake process. The systematic redesign of the intake process resulted in performance improvements in terms of cost, quality, service and timing.
Czuchry
A J
AJ
East Tennessee State University, Johnson City 37614-0552, USA. CZUCHRYA@ETSU.EDU
Yasin
M M
MM
Norris
J
J
D017598:Efficiency, Organizational; D008330:Management Audit / Q000379:methods; D008605:Mental Health Services / Q000458:organization & administration*; D009936:Organizational Innovation; D009939:Organizations, Nonprofit / Q000458:organization & administration; D017064:Process Assessment, Health Care / Q000379:methods; D012985:Software Design; D013597:Systems Analysis; D013714:Tennessee