Loyalty in managed care: a leadership system.
Healthcare executives are given a comprehensive and integrated ten-step system to lead their organization toward stabilizing a financial base, improving profitability, and differentiating themselves in the marketplace. This executive guide to implementing loyalty-based leadership can be adapted and used on an immediate basis by healthcare leaders. This article is a useful resource for healthcare executives as they move to make loyalty an organizational resource. Effectively managing the often-fragmented forces of loyalty can produce a healthier bottom line and improve the commitment among key stakeholders within a managed care environment. A brief loyalty-based leadership practices survey is included to serve as a catalyst for leaders and their teams to strategically discuss loyalty and retention in their organization.
Kerns
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Adjunct Faculty, George L. Graziadio School of Business and Management, Pepperdine University, Culver City, California, USA. ckerns@bdo.com
D001291:Attitude of Health Personnel; D003625:Data Collection; D017598:Efficiency, Organizational; D004651:Employment / Q000523:psychology; D017408:Guidelines as Topic; D006270:Health Facility Administrators; D006801:Humans; D007857:Leadership; D008329:Managed Care Programs / Q000458:organization & administration*; D010558:Personnel Loyalty; D014481:United States