title: Focusing on customer service.
authors.affiliation: Abendshien Associates, Chicago, USA. joank@abendgrube.com
authors.forename: J
authors.initials: J
authors.lastname: Kurtenbach
mesh_terms: D001291:Attitude of Health Personnel; D003258:Consumer Behavior; D004650:Employee Performance Appraisal; D006298:Health Services Administration / Q000592:standards*; D006801:Humans; D007318:Inservice Training; D015279:Organizational Culture; D010560:Personnel Selection; D014481:United States