title: Redefining processes to make hospitals more humane.
authors.affiliation: University of Dallas, USA.
authors.forename: D
authors.initials: D
authors.lastname: Gordon
mesh_terms: D017598:Efficiency, Organizational; D006272:Health Facility Environment; D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D010350:Patient Credit and Collection; D017060:Patient Satisfaction; D017064:Process Assessment, Health Care