Special report: resolving conflicts. Resolve conflicts between ED and other departments.
Physicians and nurses have a tendency to avoid conflict, but ED staff must learn strategies to manage common conflicts that arise with other departments. There are often conflicts over whether patients should be admitted or which service admitted patients should be sent to. On-call physicians often focus on peripheral issues in patient care, which can seem patronizing to ED staff. If ED nursing leadership reports to the same director as critical care nurses, both departments will have shared goals with less chance of conflict. Educate staff in other departments that 30% to 40% of hospital admissions come through the ED.
D003142:Communication; D003220:Conflict, Psychological; D004636:Emergency Service, Hospital / Q000458:organization & administration*; D006801:Humans; D015274:Interdepartmental Relations; D007400:Interprofessional Relations; D017008:Negotiating; D010343:Patient Admission; D011340:Problem Solving; D014481:United States; D016526:Workload