title: Enhancing patient loyalty through trust.
authors.forename: K C
authors.initials: KC
authors.lastname: Warner
mesh_terms: D002983:Clinical Competence; D003142:Communication; D004645:Empathy; D006801:Humans; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*