title: Finance issue brief: consumer grievance procedures: internal and independent appeals.
abstract: State lawmakers across the country have begun to play an important role in ensuring that managed care plans establish and maintain grievance and appeals procedures that are responsive to the needs of their constituents.
authors.forename: M
authors.initials: M
authors.lastname: Stauffer
mesh_terms: D003254:Consumer Advocacy; D019461:Employee Retirement Income Security Act; D049673:History, 20th Century; D006801:Humans; D007345:Insurance Claim Review / Q000331:legislation & jurisprudence; D007883:Legislation, Medical / Q000266:history; D008329:Managed Care Programs / Q000331:legislation & jurisprudence; D013219:State Government; D014481:United States