The effects of open access on member satisfaction and intentions to remain in an HMO.
This study is the first empirical test of the strategic importance of member autonomy and open access in a managed care environment. The model utilized in this study assesses the relative importance of autonomy in selecting specialists (open access), service convenience, value/pricing, and HMO resources on member satisfaction with care and intentions to remain with the HMO.
Gamble
J E
JE
Department of Management, Mitchell College of Business, University of South Alabama, Mobile, USA.
Icenogle
M L
ML
Bryan
N B
NB
Rickert
D A
DA
D005249:Fees and Charges; D005610:Freedom; D019538:Health Care Surveys; D006279:Health Maintenance Organizations / Q000592:standards / Q000706:statistics & numerical data*; D006297:Health Services Accessibility / Q000458:organization & administration*; D006801:Humans; D007407:Interviews as Topic; D015233:Models, Statistical; D010358:Patient Participation; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D012494:Sampling Studies; D014481:United States