title: Three keys to 'right-the-first-time' service integration.
authors.affiliation: Solar Turbines, Caterpillar Company, San Diego, CA, USA.
authors.forename: D M
authors.initials: DM
authors.lastname: Lehmann
mesh_terms: D003266:Continuity of Patient Care / Q000458:organization & administration*; D003659:Decision Making, Organizational; D017598:Efficiency, Organizational; D006801:Humans; D007587:Job Description; D007857:Leadership; D009718:Nurse Administrators / Q000458:organization & administration; D015279:Organizational Culture; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration; D011340:Problem Solving; D017749:Total Quality Management / Q000458:organization & administration*