[Reform of the Law DIN EN ISO 9001:2000. Commentary on the new  requirements on quality management systems].
Since January this year the German translation of the third draft to the reform of the DIN EN ISO 9000 is available. The draft reveals an approximation to the models of Business Excellence. Most important changes are a far stronger customer orientation, orientation on the processes and resource management. The norms DIN EN ISO 9002 and 9003 have been removed, ISO 8402 has been integrated in the reformed DIN EN ISO 9000. Apart from that the compatibility with other management systems has been improved. It was the aim of the reform to improve the applicability for all types of business, products and services.
Eckert
H
H
Forschungsinstitut für Balneologie und Kurortwissenschaft, Bad Elster. hans.eckert@medkur.de
Böhmer
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K
D005858:Germany; D006761:Hospitals / Q000592:standards*; D006801:Humans; D007882:Legislation, Hospital; D008332:Management Quality Circles; D017060:Patient Satisfaction