title: The effects of open access on member satisfaction and intentions to remain in an HMO.
abstract: This study is the first empirical test of the strategic importance of member autonomy and open access in a managed care environment. The model utilized in this study assesses the relative importance of autonomy in selecting specialists (open access), service convenience, value/pricing, and HMO resources on member satisfaction with care and intentions to remain with the HMO.
authors.affiliation: Department of Management, Mitchell College of Business, University of South Alabama, Mobile, USA.
authors.forename: J E
authors.initials: JE
authors.lastname: Gamble
authors.forename: M L
authors.initials: ML
authors.lastname: Icenogle
authors.forename: N B
authors.initials: NB
authors.lastname: Bryan
authors.forename: D A
authors.initials: DA
authors.lastname: Rickert
mesh_terms: D005249:Fees and Charges; D005610:Freedom; D019538:Health Care Surveys; D006279:Health Maintenance Organizations / Q000592:standards / Q000706:statistics & numerical data*; D006297:Health Services Accessibility / Q000458:organization & administration*; D006801:Humans; D007407:Interviews as Topic; D015233:Models, Statistical; D010358:Patient Participation; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D012494:Sampling Studies; D014481:United States