Does user satisfaction relate to adoption behavior?: an exploratory analysis using CPRS implementation.
User satisfaction is commonly assessed in evaluations of information systems as a proxy for user adoption. However few studies actually report directly assessing the relationship between the two constructs. In this study the relationship between four user satisfaction measures and five adoption behaviors were explored in the context of the implementation of the Veteran's Health Administration Computerized Patient Record System 1.0. Findings suggest that the relationship is modest and depends on the measurement system used. Specifically, direct reports of affect and judgements of specific task efficacy related to behavior more often than usability and a general user satisfaction instrument.
Weir
C R
CR
VA Salt Lake City Health Care System, USA.
Crockett
R
R
Gohlinghorst
S
S
McCarthy
C
C
D001292:Attitude to Computers; D001519:Behavior; D003258:Consumer Behavior; D004059:Diffusion of Innovation; D006751:Hospital Information Systems; D006787:Hospitals, Veterans; D006801:Humans; D016347:Medical Records Systems, Computerized / Q000706:statistics & numerical data; D008505:Medical Staff, Hospital / Q000523:psychology; D009741:Nursing Staff, Hospital / Q000523:psychology; D009936:Organizational Innovation; D011320:Primary Health Care; D014589:Utah