[What do patients think of public hospitals? Analysis of the perceived quality levels of 5 hospitals].
OBJECTIVE
To compare the opinions of patients assisted in 5 hospitals.


METHODS
Descriptive study based in a survey by mail has been used in all cases.


METHODS
The SERVQHOS questionnaire.


METHODS
930 patients. Answer rate around 35%.


RESULTS
19% of the patients would not recommend the hospital. 59.2% was shown satisfied and 3.1% very unsatisfied. To know the doctor's and nurse's name were related to perceived quality. The frequency with which the patients said to have been correctly informed was not related to quality. Neither age nor patient's sex showed a relationship with perceived quality.


CONCLUSIONS
The patients value the hospital positively although there are an important number of unsatisfied patients.
Mira
J J
JJ
Departamento de Psicología de la Salud, Universidad Miguel Hernández, San Juan de Alicante. jose.mira@umh.es
Buil
J A
JA
Aranaz
J
J
Vitaller
J
J
Lorenzo
S
S
Ignacio
E
E
Rodríguez-Marín
J
J
Aguado
H
H
Giménez
A
A
D000328:Adult; D000368:Aged; D000704:Analysis of Variance; D003627:Data Interpretation, Statistical; D005260:Female; D006779:Hospitals, Public; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D011787:Quality of Health Care; D013030:Spain; D011795:Surveys and Questionnaires