Examining the impact of administration medium on examine perceptions and attitudes.
The present study explored the impact of administration medium on examinees' affective reactions. The research compared managers' reactions with 3 versions of the Conflict Resolution Skills Assessment (J. B. Olson-Buchanan et al., 1998) that were identical in content but varied in terms of the level of technology used: a paper-and-pencil form, a written form administered by computer (i.e., a computerized page-turner), and a multimedia form administered by computer. Managers completing the multimedia assessment perceived the assessment as more face valid and had more positive attitudes, relative to managers who completed the other 2 assessments. Computerization, however, was not enough to make a difference; instead, it was the multimedia nature of the computer presentation that resulted in the most positive affective reactions. Study limitations and implications for research and practice are discussed.
Richman-Hirsch
W L
WL
William M. Mercer, Inc., New York, USA.
Olson-Buchanan
J B
JB
Drasgow
F
F
D000704:Analysis of Variance; D001292:Attitude to Computers; D004650:Employee Performance Appraisal / Q000379:methods*; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D019212:Multimedia; D011340:Problem Solving; D015203:Reproducibility of Results; D011795:Surveys and Questionnaires