title: How to tell if your QM department measures up.
authors: Brown-Spath Associates, Forest Grove, OR, USA.
authors: P
authors: P
authors: Spath
mesh_terms: D003258:Consumer Behavior; D006801:Humans; D019451:Information Management / Q000592:standards; D007255:Information Services; D019984:Quality Indicators, Health Care; D017749:Total Quality Management / Q000379:methods*; D014481:United States