Evaluate the contribution of social services.
Performance measures are generally easiest to determine for social work activities that have clearly defined goals. According to Patrice Spath, RHIT, by using a patient and family satisfaction survey, the case management team can collect data about patient and family perceptions of staff performance, set goals, and make constant improvements in quality.
Spath
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Brown-Spath Associates, Forest Grove, OR, USA.
D019090:Case Management / Q000592:standards*; D017598:Efficiency, Organizational; D019538:Health Care Surveys; D006801:Humans; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care; D012948:Social Work Department, Hospital / Q000592:standards*; D011795:Surveys and Questionnaires; D014481:United States