title: The patient grievance process: more onerous regulations or just good customer service?
authors.affiliation: Sacred Heart Hospital, Chicago, USA. CLC1040@aol.com
authors.forename: C L
authors.initials: CL
authors.lastname: Clark
mesh_terms: D000368:Aged; D003299:Cooperative Behavior; D017408:Guidelines as Topic; D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D008484:Medicaid / Q000592:standards; D006278:Medicare / Q000592:standards; D016134:Organizational Policy; D010344:Patient Advocacy; D017060:Patient Satisfaction; D014481:United States