[Measuring patient satisfaction in inpatient gynecology: significant quality improvements].
In the present study a validated questionnaire was used to measure patient satisfaction in a clinic of gynecology in a regional hospital. The goal was to assess problems, to solve them, and to increase patient satisfaction. A 50-item questionnaire was applied to assess satisfaction scores of 60 gynecology patients in 1996, and of 185 patients in 1998/99. The overall degree of patient satisfaction amounted to 74.2 +/- 22.7% increasing two years later to 78.0 +/- 25.8%. This represents a significant improvement and can be considered as success to improve quality. A significant increase of the satisfaction scores was obtained in four domains: 1. Information about the planned intervention, 2. courtesy and willingness to explain the procedures of the anesthesiologists, 3. cleanliness and 4. comfort of room. The present study confirms that validated assessment of patient satisfaction allows to identify problems and to solve them with appropriate corrective measures. This results in an increase of patient satisfaction.
Wüthrich-Schneider
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Spital Limmattal, Gynäkologie und Geburtshilfe, Schlieren. esther.wuethrich@bluewin.ch
Rageth
J C
JC
D005260:Female; D005831:Genital Diseases, Female / Q000523:psychology / Q000601:surgery*; D006801:Humans; D009775:Obstetrics and Gynecology Department, Hospital; D010343:Patient Admission; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care; D013557:Switzerland