title: Making the connection.
authors.forename: M
authors.initials: M
authors.lastname: Hagland
mesh_terms: D004059:Diffusion of Innovation; D019981:Health Care Sector / Q000458:organization & administration*; D006801:Humans; D007253:Information Centers / Q000191:economics / Q000458:organization & administration*; D007343:Insurance Carriers; D020407:Internet; D009936:Organizational Innovation; D010353:Patient Education as Topic / Q000379:methods; D010934:Planning Techniques; D013689:Telephone; D014218:Triage / Q000379:methods; D014481:United States