title: Does your operator make a bad connection? The telephone may be your patient's first contact.
abstract: Observing some often-overlooked bad telephone manners that can hurt your hospital's image.
authors.forename: J D
authors.initials: JD
authors.lastname: Botvin
mesh_terms: D001291:Attitude of Health Personnel; D006747:Hospital Communication Systems / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D007398:Interpersonal Relations; D010564:Personnel, Hospital / Q000592:standards; D013689:Telephone / Q000592:standards*