title: External review: both sides benefit.
authors.affiliation: Coleman Communications, West Hartford, Conn., USA.
authors.forename: D L
authors.initials: DL
authors.lastname: Coleman
mesh_terms: D003220:Conflict, Psychological; D006801:Humans; D007345:Insurance Claim Review / Q000458:organization & administration*; D008329:Managed Care Programs / Q000458:organization & administration*; D017008:Negotiating; D016134:Organizational Policy; D011785:Quality Assurance, Health Care; D014481:United States