title: Anxious to please patients, hospitals should remember that bills anger customers most.
mesh_terms: D003237:Connecticut; D005377:Financial Management, Hospital / Q000592:standards*; D005568:Forms and Records Control / Q000592:standards; D015285:Hospital-Patient Relations; D006801:Humans; D020407:Internet; D010350:Patient Credit and Collection / Q000592:standards*; D017060:Patient Satisfaction; D017749:Total Quality Management; D014481:United States