title: Magic words.
authors.affiliation: Emergency Medical Services Programs, Sonoma Community College, Sonoma, WA, USA.
authors.forename: M
authors.initials: M
authors.lastname: Smith
mesh_terms: D004634:Emergency Medical Technicians / Q000523:psychology*; D004645:Empathy; D006801:Humans; D010565:Persuasive Communication; D011369:Professional-Patient Relations; D014481:United States