Satisfaction of inpatients and outpatients with staff, environment, and other patients.
The study described here compared levels of satisfaction with staff, environment, and other patients among 420 first-time and long-term patients in psychiatric outpatient and inpatient settings. The demographic, clinical, and outcome variables associated with satisfaction were explored. Patient satisfaction was related to quality of life, social functioning, treatment expectations, and one-year psychological and physical prognoses. Perceptions of other patients were significantly more positive among long-term patients than among first-time patients. The concerns of first-time patients about other patients are of special importance, and they should be addressed during initial treatment.
Berghofer
G
G
Community Mental Health Services, Vienna, Austria. psd-quasi@netway.at
Lang
A
A
Henkel
H
H
Schmidl
F
F
Rudas
S
S
Schmitz
M
M
D000328:Adult; D001317:Austria; D005260:Female; D006778:Hospitals, Psychiatric / Q000592:standards; D006801:Humans; D007297:Inpatients / Q000523:psychology*; D007398:Interpersonal Relations; D008297:Male; D008605:Mental Health Services / Q000592:standards*; D008875:Middle Aged; D010045:Outpatients / Q000523:psychology*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011369:Professional-Patient Relations; D011785:Quality Assurance, Health Care / Q000379:methods; D011795:Surveys and Questionnaires