title: A question of quality.
authors.forename: M
authors.initials: M
authors.lastname: Spivak
mesh_terms: D004631:Emergency Medical Service Communication Systems / Q000592:standards; D004632:Emergency Medical Services / Q000592:standards*; D006801:Humans; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D017749:Total Quality Management; D014481:United States