Preventive services and satisfaction of Cherokee Nation patients.
This article assesses the relationship between receipt of preventive services and satisfaction in five clinics operated by the Cherokee Nation. Data are from personal interviews of 596 adult patients attending the clinics on consecutive days in 1995 and 1997. Analyses are based on 535 patients with complete satisfaction. Patients were most satisfied with communication, advice on how to stay healthy, and preventive care; there was less satisfaction with follow-up and continuity of care. Satisfaction was not associated with receipt of screening tests. However, patients who received advice or assistance with smoking cessation or dietary recommendations had higher overall satisfaction.
McFall
S L
SL
Health Promotion Sciences Department, Oklahoma Center for Prevention Research in Native Americans, University of Oklahoma Health Sciences Center, Oklahoma City, Oklahoma, USA. stephaniemcfall@ouhsc.edu
Solomon
T G
TG
Smith
D W
DW
Kelley
M
M
D000293:Adolescent; D000328:Adult; D000368:Aged; D000554:Ambulatory Care Facilities; D005260:Female; D015438:Health Behavior; D019538:Health Care Surveys; D006303:Health Services, Indigenous / Q000592:standards* / Q000706:statistics & numerical data; D006801:Humans; D007198:Indians, North American / Q000523:psychology* / Q000706:statistics & numerical data; D007407:Interviews as Topic; D008297:Male; D008875:Middle Aged; D009825:Oklahoma; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011314:Preventive Health Services / Q000592:standards* / Q000706:statistics & numerical data; D014481:United States; D016549:United States Indian Health Service