Revision of a parent satisfaction survey based on the parent perspective.
Parent surveys typically ask about aspects of care nurses think are important. The Parent Satisfaction Survey at a 250-bed children's hospital was revised based on what parents thought was most important for a nurse to do for themselves and their children. This report is based on a retrospective review of 1,405 self-reported parent surveys collected as a performance improvement activity over a 12-month time period. Surveys were distributed to parents of hospitalized children and were returned anonymously to mailboxes on the units. Using content analysis, a group of pediatric nurses reviewed the parents' comments to determine major themes. The themes were caring, communication, safety, environment, and appreciation. The parent survey was revised to include the themes parents identified as important.
Schaffer
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P
Division of Patient Services, Children's Hospital Medical Center, University of Cincinnati, College of Nursing, Cincinnati, OH, USA.
Vaughn
G
G
Kenner
C
C
Donohue
F
F
Longo
A
A
D000328:Adult; D002648:Child; D002673:Child, Hospitalized / Q000523:psychology*; D019538:Health Care Surveys; D006776:Hospitals, Pediatric / Q000592:standards; D006801:Humans; D009738:Nursing Service, Hospital / Q000592:standards*; D009820:Ohio; D010290:Parents / Q000523:psychology*; D017060:Patient Satisfaction; D010371:Pediatric Nursing / Q000592:standards; D012189:Retrospective Studies; D011795:Surveys and Questionnaires