Urban female teenagers' perceptions of medical communication.
Although it is clear that health care must be age-appropriate to be effective, little is known about the care-related preferences of adolescent females. The purpose of this study, therefore, was to examine teenagers' preferences in regard to medical communication, so that care providers in a number of disciplines can make their interactions with young females more satisfactory and successful. Specifically, examples of female teenagers' best and worst encounters with physicians are reported. It was found that female teenagers prefer physicians who comfort, use humor, are understanding, and explain procedures. Physicians who rush, behave rudely, or are "too personal" are viewed negatively. It was concluded that relational communication skill development must be a priority of educators and service providers if caregiving is to be maximized with this important patient group.
Clowers
M
M
Department of Speech and Theatre, John Jay College of Criminal Justice, The City University of New York, New York 10019, USA. mclowers@faculty.jjay.cuny.edu
D000293:Adolescent; D003142:Communication; D003710:Demography; D005260:Female; D006801:Humans; D009511:New England; D010342:Patient Acceptance of Health Care / Q000523:psychology*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010817:Physician-Patient Relations; D014481:United States; D014505:Urban Population