title: Satisfaction with the billing process: using a patient survey to identify opportunities for process improvement.
authors.affiliation: Ganey Associates, South Bend, Indiana, USA.
authors.forename: N
authors.initials: N
authors.lastname: Gregory
authors.forename: D O
authors.initials: DO
authors.lastname: Kaldenberg
mesh_terms: D005163:Factor Analysis, Statistical; D015285:Hospital-Patient Relations; D006801:Humans; D010350:Patient Credit and Collection / Q000592:standards*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011594:Psychometrics; D011795:Surveys and Questionnaires; D017749:Total Quality Management; D014481:United States