title: The benefits of total quality management.
abstract: In this article, we will review the implementation of the ISO 9000 quality system in the Department of Nuclear Medicine. We will also discuss the benefits of working with the ISO 9000 standards and explain why we have shifted our focus from ISO 9000 towards the EFQM model. After an introduction concerning Total Quality Management and the EFQM model, we will describe how we have used the EFQM model to date and how we intend to implement TQM in the future.
authors.affiliation: Division for Radiology, Radiotherapy and Nuclear Medicine, University Medical Centre, E 01.334, P.O. Box 85500, 3508 Utrecht, The Netherlands. h.geraedts@azu.nl
authors.forename: H P
authors.initials: HP
authors.lastname: Geraedts
authors.forename: R
authors.initials: R
authors.lastname: Montenarie
authors.forename: P P
authors.initials: PP
authors.lastname: van Rijk
mesh_terms: D006801:Humans; D017146:Models, Organizational; D009426:Netherlands; D009684:Nuclear Medicine Department, Hospital / Q000458:organization & administration* / Q000592:standards*; D011785:Quality Assurance, Health Care / Q000592:standards*; D017749:Total Quality Management / Q000592:standards* / Q000639:trends