Liability issues affecting toll-free nurse lines.
The expansion of nurse advice lines by health plans has exposed them to a new area of liability. The author explores several recent cases in which health plans have been found accountable for actions of their nurse advice lines, and offers a series of suggestions for reducing health plan liability.
Huntington
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D015277:Hotlines / Q000331:legislation & jurisprudence*; D006801:Humans; D007255:Information Services / Q000331:legislation & jurisprudence; D007603:Jurisprudence; D008329:Managed Care Programs / Q000331:legislation & jurisprudence*; D009740:Nursing Staff / Q000331:legislation & jurisprudence*; D012941:Social Responsibility; D014481:United States