title: Improving trust in hospitals.
authors.forename: P
authors.initials: P
authors.lastname: Pratt
authors.forename: R
authors.initials: R
authors.lastname: Flechsig
mesh_terms: D003159:Community-Institutional Relations; D018864:Cultural Diversity; D017144:Focus Groups; D006764:Hospitals, Community / Q000458:organization & administration*; D006801:Humans; D007857:Leadership; D008824:Michigan; D017060:Patient Satisfaction; D011340:Problem Solving; D017749:Total Quality Management