title: It's not as bad as you think. Focus groups show health plan members are more satisfied than the media suggests.
authors.affiliation: Ayres, McHenry & Associates, Inc., Atlanta, USA.
authors.forename: W
authors.initials: W
authors.lastname: Ayres
authors.forename: L
authors.initials: L
authors.lastname: Willson
mesh_terms: D017144:Focus Groups; D006279:Health Maintenance Organizations / Q000191:economics / Q000331:legislation & jurisprudence / Q000592:standards*; D006801:Humans; D008318:Malpractice / Q000191:economics / Q000331:legislation & jurisprudence; D008402:Mass Media; D017060:Patient Satisfaction; D011639:Public Opinion; D011641:Public Relations; D011787:Quality of Health Care; D014481:United States