title: Supply-chain management: exceeding the customer's expectations.
abstract: Driven by increasing competition, manufacturers are desperate to cut costs and are looking for increased efficiency and customer service from their supply chains. E-commerce offers a new model of supply and demand, but many companies do not have the processes in place to support this new model. By implementing the techniques discussed here they can achieve substantial improvements in performance.
authors.affiliation: World Class International, Denmead, UK. worldclass@wcigroup.com
authors.forename: B
authors.initials: B
authors.lastname: Ramsay
mesh_terms: D003258:Consumer Behavior; D004864:Equipment and Supplies / Q000600:supply & distribution*; D007221:Industry / Q000458:organization & administration*; D020407:Internet; D017146:Models, Organizational; D006113:United Kingdom