Arm yourself with data on your overall CM system.
Spath
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Brown-Spath & Associates, Forest Grove, OR, USA.
D001291:Attitude of Health Personnel; D019090:Case Management / Q000592:standards*; D007588:Job Satisfaction; D017146:Models, Organizational; D019984:Quality Indicators, Health Care; D013647:Task Performance and Analysis; D014481:United States