title: Do's and don'ts for call centers.
authors.forename: R
authors.initials: R
authors.lastname: Serafino
mesh_terms: D017598:Efficiency, Organizational; D017408:Guidelines as Topic; D006297:Health Services Accessibility / Q000458:organization & administration*; D006801:Humans; D007253:Information Centers / Q000458:organization & administration / Q000592:standards*; D007318:Inservice Training / Q000458:organization & administration; D020407:Internet; D014218:Triage; D014481:United States