Do's and don'ts for call centers.
Serafino
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D017598:Efficiency, Organizational; D017408:Guidelines as Topic; D006297:Health Services Accessibility / Q000458:organization & administration*; D006801:Humans; D007253:Information Centers / Q000458:organization & administration / Q000592:standards*; D007318:Inservice Training / Q000458:organization & administration; D020407:Internet; D014218:Triage; D014481:United States