New satisfaction survey offers lessons to hospital.
Perhaps you think that patient satisfaction data are the lightweights among all your beanchmarking data. Not so, according to a Chicago-area behavioral health hospital. The information you can glean from patient perceptions is so important at Alexian Brothers Behaviors Health Hospital taht last year it opted to change its surveys.
D019985:Benchmarking; D002641:Chicago; D019538:Health Care Surveys; D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D017060:Patient Satisfaction