title: The art of forgiveness.
abstract: The art of forgiveness is a significant managerial process for dealing with intrapsychic and interpersonal injury and error in the health care environment. The ability to forgive is essential if healthy relationships are to be maintained and job productivity is to be enhanced. This article outlines who needs to be forgiven, the process of forgiveness, why forgiveness is difficult, and strategies for the manager in the art of forgiveness.
authors.affiliation: Bethel College, Mishawaka, Indiana, USA.
authors.forename: R E
authors.initials: RE
authors.lastname: Davidhizar
authors.forename: C R
authors.initials: CR
authors.lastname: Laurent
mesh_terms: D000288:Administrative Personnel / Q000523:psychology*; D000786:Anger; D004526:Efficiency; D006282:Health Personnel / Q000523:psychology*; D006801:Humans; D007398:Interpersonal Relations; D010559:Personnel Management / Q000379:methods / Q000592:standards; D014481:United States