title: Customer service: an essential component for a successful Web site.
authors.affiliation: Encore Interactive Solutions, Nashville, Tenn.
authors.forename: C
authors.initials: C
authors.lastname: Carlson
mesh_terms: D003195:Computer Communication Networks; D003258:Consumer Behavior; D007255:Information Services; D020407:Internet / Q000592:standards*; D007398:Interpersonal Relations; D008389:Marketing of Health Services / Q000592:standards*; D014481:United States