How to formalize your grievance response. Part 2.
It's unlikely that the mechanism used in many facilities to handle patient complaints is as well-defined as it must be in order to meet the Health Care Financing Administration's Conditions of Participation. In this month's column, part two of a three-part series, we describe the first steps in the grievance process, when a grievance is filed and the hospital responds.
Spath
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Brown-Spath Associates, Forest Grove, OR, USA.
D004282:Documentation; D005568:Forms and Records Control; D006075:Governing Board; D015285:Hospital-Patient Relations; D006801:Humans; D006278:Medicare; D016134:Organizational Policy; D010344:Patient Advocacy; D017060:Patient Satisfaction; D014481:United States