Reporting the outcomes of care: effecting the transition from caring to comparing.
Accountability in health care has taken on new dimensions with the drive to base contracting and provider of care selection upon data driven "report cards." The measurement and development of reportable outcomes are driving providers to move their organizations from a focus not only on "caring" but to one highly cognizant of "comparing" in order to maintain market position and meet regulatory requirements. This article defines the areas of organizational transition required for reporting, and profiles the actions taken by three health care providers moving to an organizational style ready for "comparative" competition.
Sisk
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Stetson School of Business and Economics, Mercer University, Atlanta, Georgia, USA.
Hampton
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D000046:Academic Medical Centers / Q000592:standards; D003625:Data Collection; D003954:Diagnostic Services / Q000592:standards; D006788:Hospitals, Voluntary / Q000592:standards; D006801:Humans; D007255:Information Services / Q000592:standards*; D008329:Managed Care Programs / Q000592:standards; D015279:Organizational Culture; D017063:Outcome Assessment, Health Care; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D019984:Quality Indicators, Health Care; D012941:Social Responsibility; D014481:United States