title: Goodbye telephone.
authors.forename: B
authors.initials: B
authors.lastname: Briggs
mesh_terms: D000046:Academic Medical Centers / Q000458:organization & administration*; D001331:Automation; D017598:Efficiency, Organizational; D006747:Hospital Communication Systems; D006801:Humans; D020407:Internet / Q000706:statistics & numerical data*; D008329:Managed Care Programs / Q000458:organization & administration*; D017060:Patient Satisfaction; D013689:Telephone / Q000706:statistics & numerical data; D013714:Tennessee