Use of an ER audit to build recommendations for improving quality of care. Part I: Initial audit and recommendations.
This paper documents a complete audit of the Regina Health District's Emergency rooms. The issues examined were triage, non-urgent visits, waiting times, and information management. The results, presented in the two studies following, describe the initial audit and recommendations, as well as the follow-up research and subsequent recommendations. Our findings demonstrate how an audit can effectively monitor the functioning of the Emergency Room (ER) and provide data essential to continuous quality improvement.
Hadjistavropoulos
H
H
Clinical Research and Development, Regina Health District (RHD).
Clark
J
J
Hardenne
D
D
Lochbaum
B
B
Larrivee
D
D
D000704:Analysis of Variance; D019985:Benchmarking; D003625:Data Collection; D003627:Data Interpretation, Statistical; D017598:Efficiency, Organizational / Q000706:statistics & numerical data; D004636:Emergency Service, Hospital / Q000592:standards / Q000706:statistics & numerical data*; D006300:Health Services Misuse / Q000706:statistics & numerical data; D006801:Humans; D019451:Information Management; D008330:Management Audit; D011320:Primary Health Care / Q000706:statistics & numerical data; D012525:Saskatchewan; D013996:Time and Motion Studies; D017749:Total Quality Management / Q000379:methods*; D014218:Triage; D014600:Utilization Review