title: An evaluation of client satisfaction with training programs and technical assistance provided by Florida's Coordinated School Health Program Office.
abstract: Client or customer satisfaction surveys assess the perceived quality of programs, products, services, and employee performance. Such assessments prove beneficial for evaluation and planning purposes. This survey examined the satisfaction of clients using the programs, services, and technical assistance provided through the Coordinated School Health Program Office (CSHPO) in the Florida Department of Education. Using the 42-item Client Satisfaction Survey, data were collected in summer 1999 from 300 of 574 clients (52.3%) who attended training sessions or sought technical assistance from CSHPO during 1996-1999. More than two-thirds (67.2%) of clients rated the training program as "very good" or "excellent" at increasing their understanding about the concept of a coordinated school health program. Overall, 69.7% of clients rated the training programs they attended as "very good" or "excellent." Resource materials and staff effectiveness rated positively as well. Findings confirmed client satisfaction with CSHPO's training programs, technical assistance, and staff. Information obtained through the client satisfaction survey can be used by CSHPO to assist in future program planning and resource allocations.
authors.affiliation: Dept. of Health Science Education, University of Florida, P.O. Box 118210, Gainesville, FL 32611-8210, USA. rweiler@hhp.ufl.edu
authors.forename: R M
authors.initials: RM
authors.lastname: Weiler
authors.forename: R M
authors.initials: RM
authors.lastname: Pigg
mesh_terms: D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D003625:Data Collection; D005260:Female; D005431:Florida; D006282:Health Personnel / Q000193:education; D006801:Humans; D007318:Inservice Training / Q000592:standards*; D008297:Male; D008875:Middle Aged; D015397:Program Evaluation; D012572:School Health Services / Q000458:organization & administration*; D000078329:Workforce