title: Turn complaints into assets with a physicians' complaint system.
authors.affiliation: Shaw Resources in Cupertino, CA, USA. diber@gte.net
authors.forename: R
authors.initials: R
authors.lastname: DiBernardo
authors.forename: J
authors.initials: J
authors.lastname: Jensen
authors.forename: J
authors.initials: J
authors.lastname: Shaw
mesh_terms: D001291:Attitude of Health Personnel; D002140:California; D003258:Consumer Behavior; D017598:Efficiency, Organizational; D005246:Feedback; D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D008332:Management Quality Circles; D008505:Medical Staff, Hospital / Q000523:psychology*; D009096:Multi-Institutional Systems / Q000458:organization & administration / Q000592:standards; D017749:Total Quality Management