title: How to manage patient grievances. Part 3.
authors.affiliation: Brown-Spath Associates, Forest Grove, OR, USA.
authors.forename: P
authors.initials: P
authors.lastname: Spath
mesh_terms: D003142:Communication; D003659:Decision Making, Organizational; D006075:Governing Board; D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D016134:Organizational Policy; D010344:Patient Advocacy; D017060:Patient Satisfaction; D014481:United States