title: Use of an ER audit to build recommendations for improving quality of care. Part II: Follow-up to an ER study.
abstract: Two years after presentation of recommendations to improve the quality and efficiency of the Emergency Room (ER), we systematically examined changes in the ER with respect to volumes, triage status, and waiting times. We also interviewed 10 key informants about their perceptions of the level of implementation of the recommendations. The results suggested that while some progress had been made, there was still considerable room for improvement and further recommendations were needed. The study highlights the importance of the follow-up process and the need for ongoing quality improvement in the ER.
authors.affiliation: Clinical Research and Development, Regina Health District (RHD).
authors.forename: H
authors.initials: H
authors.lastname: Hadjistavropoulos
authors.forename: J
authors.initials: J
authors.lastname: Clark
authors.forename: D
authors.initials: D
authors.lastname: Hardenne
authors.forename: B
authors.initials: B
authors.lastname: Lochbaum
authors.forename: D
authors.initials: D
authors.lastname: Larrivee
mesh_terms: D000704:Analysis of Variance; D019985:Benchmarking; D003627:Data Interpretation, Statistical; D004636:Emergency Service, Hospital / Q000592:standards* / Q000706:statistics & numerical data; D005500:Follow-Up Studies; D006801:Humans; D019451:Information Management; D007857:Leadership; D008330:Management Audit; D011320:Primary Health Care / Q000706:statistics & numerical data; D012525:Saskatchewan; D013996:Time and Motion Studies; D017749:Total Quality Management / Q000706:statistics & numerical data*; D014218:Triage; D014600:Utilization Review