title: Process-centered revenue-cycle management optimizes payment process.
abstract: By implementing a process-centered revenue cycle, healthcare organizations and group practices can achieve a seamless payment process with clear lines of accountability to achieve target outcomes. The integrated, end-to-end, revenue-cycle process involves four key components: jobs, skills, staffing, and structure; information and information systems; organizational alignment and accountability; and performance measures and evaluation measures. The Henry Ford Health System (HFHS), based in Detroit, Michigan, exemplifies the type of results that are achievable with this model. HFHS includes a group practice with more than 1,000 physicians in 40 specialties. After implementing a process-centered revenue cycle, HFHS dramatically improved registration and verification transactions and optimized revenues.
authors.affiliation: Henry Ford Medical Group, Detroit, Michigan, USA.
authors.forename: R J
authors.initials: RJ
authors.lastname: Schneider
authors.forename: S P
authors.initials: SP
authors.lastname: Mandelbaum
authors.forename: K
authors.initials: K
authors.lastname: Graboys
authors.forename: C
authors.initials: C
authors.lastname: Bailey
mesh_terms: D019033:Delivery of Health Care, Integrated / Q000191:economics*; D005376:Financial Management / Q000592:standards*; D006123:Group Practice / Q000191:economics* / Q000458:organization & administration; D019451:Information Management; D007857:Leadership; D008330:Management Audit; D008824:Michigan; D019982:Organizational Case Studies; D010561:Personnel Staffing and Scheduling; D017064:Process Assessment, Health Care / Q000191:economics*; D019984:Quality Indicators, Health Care; D012941:Social Responsibility; D017749:Total Quality Management / Q000191:economics*