[Computer-assisted patient survey as the basis for modern quality assurance in psychiatry. Results of pilot studies].
We report on a novel computer system for psychiatric patients that runs an interview procedure on the outcome and quality of care (e.g. well-being, mood, satisfaction with treatment). Patients are asked to perform the interviews on a daily basis and on their own initiative. The information is meant to provide feedback to the therapeutic team. In the pilot studies we investigated the feasibility and acceptance of the computerised interviews. Four computer systems with touchscreen input were integrated into the routine of an open inpatient ward and of the day hospital of a psychiatric university clinic for a period of 17 weeks. The patients' attendance and the acceptance of the interviews were good. Patients were able to interact with the touchscreen terminals without greater problems. Accurate and valid data were recorded. Because of some problems with the administration of the patients' identification numbers we develop suggestions how to improve the computer systems. Possible applications of the computerised interview system in quality assurance and research are discussed.
Freudenmann
R W
RW
Universität Ulm, Abt. Psychiatrie III, Leimgrubenweg 12, 89075 Ulm. r.w.f.@iname.com
Spitzer
M
M
D000328:Adult; D001292:Attitude to Computers; D003625:Data Collection; D005246:Feedback; D005260:Female; D006801:Humans; D008297:Male; D008838:Microcomputers; D008875:Middle Aged; D017060:Patient Satisfaction; D010865:Pilot Projects; D011567:Psychiatric Department, Hospital; D011569:Psychiatric Status Rating Scales; D011613:Psychotherapy; D011785:Quality Assurance, Health Care; D012984:Software
Computergestützte Patientenbefragungen als Grundlage für eine moderne Qualitätssicherung in der Psychiatrie. Ergebnisse der Pilotstudien.