Developing patient satisfaction questionnaires.
Karen Collins provides a practical guide to undertaking a patient satisfaction survey. She outlines the background to patient satisfaction research and highlights some of the main issues surrounding patient satisfaction measures.
Collins
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K
School of Health and Related Research, University of Sheffield.
D006801:Humans; D015401:Nursing Administration Research / Q000379:methods; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care / Q000379:methods*; D011795:Surveys and Questionnaires