title: Calling for a higher standard of service.
authors.affiliation: HealthSmart Preferred Care, Inc., Lubbock, TX, USA.
authors.forename: R
authors.initials: R
authors.lastname: Mercado
mesh_terms: D003195:Computer Communication Networks; D003258:Consumer Behavior; D007253:Information Centers / Q000592:standards* / Q000706:statistics & numerical data; D012984:Software; D013689:Telephone; D014481:United States