title: Web sites, portals, and channels: e-strategies for consumer relationship management.
authors.forename: R C
authors.initials: RC
authors.lastname: Coile
mesh_terms: D003258:Consumer Behavior; D019981:Health Care Sector / Q000458:organization & administration*; D020408:Health Insurance Portability and Accountability Act; D006279:Health Maintenance Organizations / Q000458:organization & administration; D020407:Internet / Q000458:organization & administration*; D014481:United States