'Quality is everyone's business' why this approach will not work in hospitals.
Implementing effective quality management in hospitals requires quite complex micromanagement systems. Health professionals, doctors and nurses do not have the time, skills and in many cases the interest to be responsible for these systems. To state the 'quality is everyone's business' is to use a platitude that seriously understates the difficulty of the exercise.
Wilson
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School of Public Health, La Trobe University, Bundoora, Victoria, Australia. lwilson10@Compuserve.com
D003659:Decision Making, Organizational; D020000:Decision Support Systems, Clinical; D006075:Governing Board; D006739:Hospital Administration / Q000379:methods / Q000592:standards*; D006801:Humans; D007857:Leadership; D008499:Medical Records / Q000592:standards; D015279:Organizational Culture; D009937:Organizational Objectives; D016134:Organizational Policy; D011367:Professional Staff Committees; D016730:Program Development; D012941:Social Responsibility; D017749:Total Quality Management / Q000379:methods / Q000458:organization & administration*; D000078329:Workforce