title: Learning from the pros. Health plans go to customer satisfaction school.
authors.forename: M
authors.initials: M
authors.lastname: Edlin
mesh_terms: D003258:Consumer Behavior; D003710:Demography; D006264:Health Benefit Plans, Employee / Q000592:standards*; D006301:Health Services Needs and Demand; D012959:Socioeconomic Factors; D014481:United States