Intimacy and the telephone.
While the opportunities for touch are absent, the opportunities for intimacy with an individual patient and caregiver are not, thanks to Hospice of Northern Virginia's telephone triage department. Achieving this intimacy across telephone lines is not happenstance; rather, it is a careful blending of home care and triage practice. The result is continuity of care and successful patient/family interactions.
Skinner
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Hospice of Northern Virginia, Arlington, Virginia, USA. denises@hospiceofnva.org
D019090:Case Management; D017051:Hospice Care / Q000458:organization & administration*; D006801:Humans; D019982:Organizational Case Studies; D011368:Professional-Family Relations; D011369:Professional-Patient Relations; D014218:Triage / Q000458:organization & administration*; D014768:Virginia