title: A fresh look at effective telephone screening. Part 2: Handling specific types of calls.
authors.forename: M G
authors.initials: MG
authors.lastname: Rapaport
mesh_terms: D003726:Dental Assistants; D003945:Diagnosis, Oral / Q000379:methods; D006801:Humans; D011215:Practice Management, Dental; D011369:Professional-Patient Relations; D013689:Telephone