title: Interpersonal conflict and sarcasm in the workplace.
abstract: Violence and aggression in the workplace are problems that most Americans confront on a daily basis. The present study is an exploration of the predisposition to conflict in a work environment in which personality traits responsible for increased sarcasm and increased anger in response to sarcasm are identified. Participants represented two subdepartments within a city general hospital. The Keirsey Temperament Sorter (D. Keirsey, 1998) test for departmental temperament and a sarcasm survey designed by the author were used to test for frequency of sarcasm and anger in relation to differing categories of sarcasm. Angry reactions were gauged in relation to sarcasm directed at job performance, personal life, behavior, and appearance. Conclusions from this study point to many variables as causes for workplace anger; these include influences from organizational culture, work environment, psychological defense mechanisms, leadership decisions, stress, task orientation, and personality differences. Sarcasm trigger points leading to anger may be predicted based on a work group's personality composition. A homogeneous personality composition within a work group may involve factors such as personality characteristics common to a particular profession, organizational demands, and hiring practices.
authors.affiliation: Department of Social Policy, Empire State College.
authors.forename: K R
authors.initials: KR
authors.lastname: Calabrese
mesh_terms: D000328:Adult; D000374:Aggression; D001290:Attitude; D003142:Communication; D003220:Conflict, Psychological; D003625:Data Collection; D005260:Female; D006801:Humans; D007398:Interpersonal Relations; D007857:Leadership; D008297:Male; D015279:Organizational Culture; D010551:Personality; D010559:Personnel Management; D014754:Violence; D017132:Workplace