Quality, CQI, and reengineering in health services organizations.
Quality in health care is defined with a focus on satisfying customer needs. The contemporary management philosophies of continuous quality improvement (CQI) and reengineering are defined; attributes and applications of each are described. Criticism of reengineering appearing in the literature is presented. It is likely that CQI will remain a predominate management philosophy in health services, while reengineering may not endure in its form of radical change.
Rakich
J S
JS
Division of Business and Economics, Indiana University Southeast, New Albany, IN 47150, USA.
D006804:Ergonomics; D006298:Health Services Administration / Q000592:standards*; D006754:Hospital Restructuring; D008330:Management Audit / Q000145:classification*; D011787:Quality of Health Care / Q000145:classification; D012922:Social Change; D017749:Total Quality Management / Q000145:classification*