title: Dealing with complaints.
authors.forename: S
authors.initials: S
authors.lastname: Zanoni
mesh_terms: D000223:Adaptation, Psychological; D001291:Attitude of Health Personnel; D004647:Employee Discipline; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D009740:Nursing Staff / Q000523:psychology* / Q000592:standards