title: A fresh look at effective telephone screening. Part 1: General guidelines.
authors.affiliation: MGR Communications, Highland Park, Illinois, USA.
authors.forename: M G
authors.initials: MG
authors.lastname: Rapaport
mesh_terms: D003142:Communication; D003726:Dental Assistants / Q000193:education / Q000458:organization & administration; D003797:Dental Staff / Q000193:education / Q000458:organization & administration; D004282:Documentation; D006801:Humans; D007400:Interprofessional Relations; D011050:Policy Making; D011215:Practice Management, Dental / Q000458:organization & administration; D011369:Professional-Patient Relations; D013689:Telephone; D013997:Time Factors