title: Putting members first is top initiative at Blue Cross and Blue Shield of Massachusetts.
authors.forename: J C
authors.initials: JC
authors.lastname: Simmons
mesh_terms: D054598:Blue Cross Blue Shield Insurance Plans / Q000458:organization & administration*; D003142:Communication; D003258:Consumer Behavior; D007253:Information Centers / Q000458:organization & administration; D008404:Massachusetts