Dealing with human factors and managing change in knowledge management: a phased approach.
Ten human factors affect the implementation of knowledge management initiatives, including fear, cultural change, capturing of tacit knowledge, ease of use, stakeholder involvement, and benefits realization. To deal with these factors, a phased change management approach is offered, consisting of an assessment, strategic planning, organization development, systems design, orientation and training, team building, and continuous evaluation and improvement.
Horak
B J
BJ
George Washington University, Washington, D.C., USA.
D001291:Attitude of Health Personnel; D003660:Decision Support Systems, Management; D003695:Delivery of Health Care / Q000458:organization & administration*; D006801:Humans; D019451:Information Management / Q000458:organization & administration*; D007318:Inservice Training; D007324:Institutional Management Teams; D019359:Knowledge; D007857:Leadership; D015279:Organizational Culture; D009936:Organizational Innovation; D014481:United States