Identifying indicators of laboratory management performance: a multiple constituency approach.
The challenges for laboratory management posed by cost control, managed care, organizational restructuring, information networking and health system integration call for new measures to evaluate how effectively laboratories manage emerging performance expectations. This study identifies the Delphi panel method in achieving consensus on measures of effectiveness and considers a specific application, the identification of indicators of laboratory performance, from the perspective of key constituencies.
Zinn
J
J
Program in Healthcare Management, Department of Risk, Insurance and Healthcare Management, School of Business and Management, Temple University, Philadelphia, Pennsylvania, USA.
Zalokowski
A
A
Hunter
L
L
D001291:Attitude of Health Personnel; D003363:Cost Control; D019033:Delivery of Health Care, Integrated / Q000458:organization & administration; D003697:Delphi Technique; D017598:Efficiency, Organizational / Q000706:statistics & numerical data*; D005161:Facility Regulation and Control; D006270:Health Facility Administrators / Q000523:psychology; D006801:Humans; D007256:Information Systems / Q000458:organization & administration; D007753:Laboratories / Q000458:organization & administration*; D008329:Managed Care Programs / Q000458:organization & administration; D008330:Management Audit / Q000706:statistics & numerical data*; D010820:Physicians / Q000523:psychology; D011785:Quality Assurance, Health Care / Q000706:statistics & numerical data*; D019984:Quality Indicators, Health Care; D011795:Surveys and Questionnaires; D014481:United States