Managing conflict/employee counseling.
Managers and nurse leaders can enhance skills and techniques to manage conflict and subsequent counseling of employees in the workplace. Stress, conflict, issues of miscommunication, and a poor job performance can be handled in a focused, orderly manner. Corrective action plans and documentation of counseling sessions are suggested. A framework for managers to perform self-assessment in counseling performance is provided. Developing specific competency checklists for managers and completing them on an annual basis validates important aspects of the role of nurse managers.
Iacono
M
M
PACU and PAT, St Joseph's Hospital Health Center, Syracuse, NY, USA.
D003220:Conflict, Psychological; D003376:Counseling / Q000379:methods; D004650:Employee Performance Appraisal / Q000379:methods*; D006801:Humans; D009741:Nursing Staff, Hospital; D009745:Nursing, Supervisory