Managing conflict/employee counseling.
Managers and nurse leaders can enhance skills and techniques to manage conflict and subsequent counseling of employees in the workplace. Stress, conflict, issues of miscommunication, and a poor job performance can be handled in a focused, orderly manner. Corrective action plans and documentation of counseling sessions are suggested. A framework for managers to perform self-assessment in counseling performance is provided. Developing specific competency checklists for managers and completing them on an annual basis validates important aspects of the role of nurse managers.
PACU and PAT, St Joseph's Hospital Health Center, Syracuse, NY, USA.
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Iacono
D003220:Conflict, Psychological; D003376:Counseling / Q000379:methods; D004650:Employee Performance Appraisal / Q000379:methods*; D006801:Humans; D009741:Nursing Staff, Hospital; D009745:Nursing, Supervisory