Improving access to clinical offices.
Optimal access to office care requires a detailed understanding of a practice's capacity to provide care and demand for services. Once capacity and demand are known, they can be effectively managed to provide care today for those needs that arise today. Such a system of "open access" benefits clinicians and patients alike. This article describes specific steps a practice can take to achieve open access.
Institute for Healthcare Improvement, 2310 NE Regents Drive, Portland, OR 97212, USA. ckilo@ihi.org
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D000553:Ambulatory Care / Q000458:organization & administration; D001071:Appointments and Schedules; D006297:Health Services Accessibility / Q000458:organization & administration*; D006301:Health Services Needs and Demand / Q000458:organization & administration; D017060:Patient Satisfaction; D011216:Practice Management, Medical / Q000458:organization & administration*; D014481:United States