Patient satisfaction with cleft lip and palate services in a regional centre.
We sent a questionnaire to the parents of 478 children aged between 3 and 14 years who are under the care of the cleft team at the Queen Victoria Hospital, East Grinstead, and received 341 replies. A wide variety of questions were asked about aspects of patient satisfaction, and the results are reported and discussed. There was a high level of satisfaction with the service provided but 30% of parents would like to be more involved in treatment-planning decisions; 33% thought they had either not enough or no knowledge about cleft lip and palate and its treatment. Only 8% of parents would rather have seen the specialists separately than together in the joint clinic.
Department of Plastic and Reconstructive Surgery, Royal Victoria Infirmary, Queen Victoria Road, Newcastle-Upon-Tyne NE1 4LP, UK.
S L
SL
Jeffery
J G
JG
Boorman
D000293:Adolescent; D002648:Child; D002675:Child, Preschool; D002971:Cleft Lip / Q000601:surgery*; D002972:Cleft Palate / Q000601:surgery*; D003256:Community Participation; D006297:Health Services Accessibility; D006801:Humans; D008131:London; D009970:Orthodontics; D010290:Parents; D017060:Patient Satisfaction; D013070:Speech Therapy; D013518:Surgery, Plastic; D011795:Surveys and Questionnaires