[Methodology for the development of a program for following and maintaining the competency of human resources].
The progressive introduction of a management program for the maintenance and assessment of staff competence has also focussed attention on the human factor, a major consideration in risk management and quality control. This article has examined the relevant tools and practical means of application, and proposes a methodology combining a methodical analysis of processes with the determination of the minimal knowledge required for participation in the practical and theoretical training programs that provide a means of objective evaluation. The results obtained in terms of technical, organizational and cultural impact have also been analyzed.
EFS Alpes-Méditerranée, 149, boulevard Baille, 13392 Marseille, France.
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V
Ferrera
J
J
Chiaroni
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C
Gulian
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P
de Micco
D001771:Blood Banks / Q000592:standards*; D001793:Blood Preservation / Q000592:standards; D001803:Blood Transfusion / Q000592:standards*; D005602:France; D006282:Health Personnel; D006801:Humans; D011785:Quality Assurance, Health Care; D011786:Quality Control; D012308:Risk Management; D000078329:Workforce