Correlates of adolescents' satisfaction with mental health services.
While there has been increased attention to consumers' satisfaction with mental health services as an indicator of quality of care, little is known about the construct of consumer satisfaction, especially for youth. The goal of this study was to examine potential correlates of adolescents' satisfaction with mental health services. One hundred eighty adolescents who had received out-patient mental health services completed a multidimensional satisfaction scale and measures of behavior problems, attitudes and expectations about treatment, perceived choice/motivation in seeking treatment, and service use history. Results indicate that the strongest unique correlates of satisfaction are severity of behavior problems, positive expectations about services, and perceived choice in seeking services. Satisfaction with services was also associated with service site, length of time in treatment, and reason for entering treatment. Demographic variables were not related to satisfaction. A discussion of the appropriateness of using satisfaction as an indicator of quality of care is included.
Garland
A F
AF
Center for Research on Child and Adolescent Mental Health Services, University of California, San Diego, USA. AnnGarland@aol.com
Aarons
G A
GA
Saltzman
M D
MD
Kruse
M I
MI
D000293:Adolescent; D016497:Adolescent Health Services / Q000592:standards*; D006801:Humans; D001523:Mental Disorders / Q000534:rehabilitation; D008605:Mental Health Services / Q000592:standards* / Q000706:statistics & numerical data; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires; D013997:Time Factors; D014481:United States