How to cope with the media after a mistake.
When a bad outcome occurs in your ED due to a mistake made by staff, be proactive in addressing media inquiries. Don't answer questions about a patient's condition or treatment without permission. State your point clearly regardless of what reporters are asking. Contact patients after a misdiagnosis occurs.
D004496:Education, Continuing; D004636:Emergency Service, Hospital / Q000458:organization & administration*; D006801:Humans; D008402:Mass Media; D019300:Medical Errors; D010934:Planning Techniques; D011641:Public Relations; D014481:United States