Outpatient surgery care unit work process redesign.
Health care practitioners at all levels within an organization have a professional responsibility to deliver quality patient care. The overall systems operation, as well as customer outcomes, can be enhanced by using redesign and process improvement strategies. This article highlights the implementation of these change strategies as a part of process improvement efforts in the Outpatient Surgery Care Unit (OSCU). OSCU work process redesign was one in a series of 8 redesign efforts in the department of Surgical Services. A summary of the redesign process and its corresponding educational program is provided. Tools used to enhance efficiency and cost savings are also included.
Kildea-Pahl
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Memorial Medical Center of West Michigan, Ludington, MI, USA. darlenek@mmcwm.com
Baltimore
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Kosiara
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D017046:Cost Savings; D004509:Education, Nursing, Continuing / Q000458:organization & administration; D017598:Efficiency, Organizational; D006302:Health Services Research; D006754:Hospital Restructuring / Q000458:organization & administration*; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration; D008824:Michigan; D017146:Models, Organizational; D009736:Nursing Process; D009741:Nursing Staff, Hospital / Q000193:education; D010043:Outcome and Process Assessment, Health Care / Q000458:organization & administration*; D010044:Outpatient Clinics, Hospital / Q000458:organization & administration*; D016528:Postanesthesia Nursing / Q000193:education / Q000458:organization & administration; D016730:Program Development; D015397:Program Evaluation; D013531:Surgicenters / Q000458:organization & administration*; D017749:Total Quality Management / Q000458:organization & administration*; D014193:Trauma Centers; D014941:Work Simplification