Telephone triage. A common sense approach.
Can you accurately assess a patient's condition over the telephone? Can you determine which patients should be seen in the ED or the office, and which patients can follow your advice for home treatment? Telephone triage can save time and money--if it's done effectively.
Rosenblatt
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D016529:Emergency Nursing / Q000379:methods*; D015277:Hotlines; D006801:Humans; D014218:Triage / Q000379:methods*