How employees respond to personal offense: the effects of blame attribution, victim status, and offender status on revenge and reconciliation in the workplace.
This study investigated the relationships between blame, victim and offender status, and the pursuit of revenge or reconciliation after a personal offense. Results from a sample of 141 government agency employees showed that blame is positively related to revenge and negatively related to reconciliation. In addition, victim-offender relative status moderated the relation between blame and revenge such that victims who blamed sought revenge more often when the offender's status was lower than their own. The victims' own absolute hierarchical status also moderated this relation such that lower, not higher, status employees who blamed sought revenge more often.
Aquino
K
K
Department of Business Administration, University of Delaware, College of Business and Economics, Newark 19716, USA. aquinok@be.udel.edu
Tripp
T M
TM
Bies
R J
RJ
D000328:Adult; D000374:Aggression; D019548:Crime Victims; D005260:Female; D006791:Hostility; D006801:Humans; D007398:Interpersonal Relations; D008297:Male; D012923:Social Class; D011795:Surveys and Questionnaires; D017132:Workplace