Quality evaluation of health care offered by an Internal Medicine Department.
BACKGROUND
The aim of this work is to evaluate the quality and patients  satisfaction for given services in an Internal Medicine Department during three months.


METHODS
A questionnaire was given to all the patients admitted to our Medicine Department to evaluate our strength and to correct weakness.


RESULTS
Our patients assessed doctors and nursing staff for skill and dedication. They gave suggestions about hotel management: bathroom cleaning and number of beds in the same room. They also asked for a pharmacy and a post office inside the hospital.


CONCLUSIONS
It appears that our ward gives a satisfactory health care situation. Some of our patients  suggestions can be put into practice in a short time, while others require longer, depending on public resources and not on private, such as happens, on the contrary, in the United States.
Bilora
F
F
Second Medical Clinic, University of Padua, Padua, Italy.
Petrobelli
F
F
Leo
T
T
Fioretti
M
M
Boccioletti
V
V
D019538:Health Care Surveys; D006748:Hospital Departments / Q000592:standards*; D006779:Hospitals, Public / Q000592:standards; D006801:Humans; D007388:Internal Medicine / Q000592:standards*; D007558:Italy; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011787:Quality of Health Care; D011795:Surveys and Questionnaires