title: 'No secrets, no excuses' policy leads hospital to performance excellence.
abstract: In 1995, Baptist Hospital in Pensacola, FL, found itself sandwiched between two larger health systems and facing a stagnant market. Like other hospitals, it also was confronting diminishing reimbursement, increasing regulatory requirements, and staffing shortages. Since then, the hospital has made dramatic gains in all its performance criteria and has become recognized as a national leader in quality innovation.
mesh_terms: D017598:Efficiency, Organizational; D005431:Florida; D006764:Hospitals, Community / Q000592:standards*; D016519:Hospitals, Religious / Q000592:standards; D016134:Organizational Policy; D017749:Total Quality Management