title: Preparing staff to work at a single service desk.
authors.affiliation: Health Sciences Library, University of North Carolina at Chapel Hill, Chapel Hill, NC 27599-7585, USA. memoore@email.unc.edu
authors.forename: M E
authors.initials: ME
authors.lastname: Moore
authors.forename: K A
authors.initials: KA
authors.lastname: McGraw
authors.forename: J
authors.initials: J
authors.lastname: Shaw-Kokot
mesh_terms: D007318:Inservice Training / Q000458:organization & administration* / Q000592:standards; D007993:Libraries, Medical / Q000458:organization & administration*; D007998:Library Science / Q000193:education; D007999:Library Services / Q000458:organization & administration*; D009657:North Carolina; D011361:Professional Competence; D016730:Program Development; D012577:Schools, Medical; D017749:Total Quality Management; D000078329:Workforce