Health care consumers say they want to know more objective measures about quality.
Contrary to popular belief, average health care consumers are focused on more than just service quality and access to care when evaluating health care systems, hospitals, and providers. Instead, consumers are more likely to want objective measures of evidence-based care and clinical performance to help them better evaluate their health care providers, according to a new report, "Consumer Demand for Clinical Quality: The Giant Awakens," from VHA, Inc.
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