Health care organization improvement reports using control charts for key quality characteristics: ORYX measures as examples.
Some medical centers have developed quarterly quality performance reports consisting of key quality characteristics reported in the form of annotated control charts. The content of these reports needs to be linked with the mission, vision, values, and the structure of the organization. A partial example using one hospital's Joint Commission on Accreditation of Healthcare Organizations' ORYX measures is presented along with comments. The examples have been chosen to show the use of different types of control charts (XmR, P, and rare events) and different clinical conditions (congestive heart failure, low birth weight, and chronic obstructive pulmonary disease).
Caron
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Health Systems Management Center, School of Medicine, Case Western Reserve University, Cleveland, Ohio, USA.
Neuhauser
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D003625:Data Collection; D003627:Data Interpretation, Statistical; D005568:Forms and Records Control; D006333:Heart Failure / Q000401:mortality; D017052:Hospital Mortality; D006764:Hospitals, Community / Q000592:standards*; D006801:Humans; D007230:Infant, Low Birth Weight; D007231:Infant, Newborn; D007255:Information Services; D008173:Lung Diseases, Obstructive / Q000401:mortality; D019984:Quality Indicators, Health Care; D012985:Software Design; D017749:Total Quality Management / Q000379:methods* / Q000706:statistics & numerical data; D014481:United States / Q000453:epidemiology