Improve professional relationships, get results.
Perhaps better than anyone else in the hospital, case managers know that getting things done depends on establishing and maintaining effective relationships--with decision makers at your facility, with insurance companies, and perhaps most importantly, with patients. At the recent Hospital Case Management Conference in Orlando, FL, Connie Burgess, MS, RN, a Long Beach, CA-based health care consultant, shared tips on improving those relationships to the benefit of all.
D019090:Case Management / Q000458:organization & administration*; D003142:Communication; D017598:Efficiency, Organizational; D006801:Humans; D007400:Interprofessional Relations; D011361:Professional Competence; D011369:Professional-Patient Relations; D014481:United States