ERP (enterprise resource planning) systems can streamline healthcare business functions.
Enterprise resource planning (ERP) software applications are designed to facilitate the systemwide integration of complex processes and functions across a large enterprise consisting of many internal and external constituents. Although most currently available ERP applications generally are tailored to the needs of the manufacturing industry, many large healthcare systems are investigating these applications. Due to the significant differences between manufacturing and patient care, ERP-based systems do not easily translate to the healthcare setting. In particular, the lack of clinical standardization impedes the use of ERP systems for clinical integration. Nonetheless, an ERP-based system can help a healthcare organization integrate many functions, including patient scheduling, human resources management, workload forecasting, and management of workflow, that are not directly dependent on clinical decision making.
Jenkins
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Department of Accounting and Finance, San Jose State University, San Jose, California, USA. betsyj@pacbell.net
Christenson
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D019033:Delivery of Health Care, Integrated / Q000458:organization & administration*; D005377:Financial Management, Hospital / Q000379:methods; D006295:Health Resources / Q000458:organization & administration; D007373:Interinstitutional Relations; D007449:Investments; D010562:Personnel Staffing and Scheduling Information Systems; D010934:Planning Techniques; D012984:Software / Q000191:economics; D018511:Systems Integration; D014481:United States; D016526:Workload