title: A better gauge of corporate performance.
abstract: Traditional methods of measuring organizational value aren't working very well. Instead, an organization's viability should be gauged from four perspectives, according to Robert S. Kaplan and David P. Norton, co-creators of the Balanced Scorecard. These perspectives--financial strength, customer service and satisfaction, internal operating efficiency, and learning and growth--become the underpinnings of a "balanced" tool with which leaders can assess corporate performance in the knowledge-based marketplace.
authors.affiliation: doweber@kilasprings.net
authors.forename: D O
authors.initials: DO
authors.lastname: Weber
mesh_terms: D019985:Benchmarking / Q000458:organization & administration*; D017598:Efficiency, Organizational; D006788:Hospitals, Voluntary / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D007255:Information Services; D007324:Institutional Management Teams; D008330:Management Audit / Q000379:methods*; D015279:Organizational Culture; D019984:Quality Indicators, Health Care; D017749:Total Quality Management / Q000379:methods*; D014481:United States