title: What causes long waits, diversions and overcrowding in hospital EDs?
authors.affiliation: Centre for Health Care Planning, Nashville, Tenn., USA. mmclendon@centreusa.com
authors.forename: M H
authors.initials: MH
authors.lastname: McLendon
mesh_terms: D003422:Critical Care; D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000458:organization & administration* / Q000706:statistics & numerical data; D006271:Health Facility Closure; D006801:Humans; D020380:Needs Assessment; D009741:Nursing Staff, Hospital / Q000600:supply & distribution; D012621:Seasons; D013996:Time and Motion Studies; D014481:United States; D016526:Workload