title: Employing the clinical service unit model.
abstract: Duke University Hospital has instituted a decision tool that enables administrators and medical directors to manage from both the operational (departmental) perspective as well as from the patient population perspective. The tool automates routine reporting, aligns business information with a new, cross-functional management structure, and provides a focus for improvement opportunities.
authors.affiliation: jeff.harger@duke.edu
authors.forename: J
authors.initials: J
authors.lastname: Harger
authors.forename: T
authors.initials: T
authors.lastname: Gualtieri-Reed
authors.forename: W
authors.initials: W
authors.lastname: Burton
mesh_terms: D005375:Financial Audit; D005377:Financial Management, Hospital; D005568:Forms and Records Control; D006748:Hospital Departments / Q000191:economics / Q000458:organization & administration* / Q000706:statistics & numerical data; D006753:Hospital Records; D006785:Hospitals, University / Q000191:economics / Q000458:organization & administration*; D006801:Humans; D007324:Institutional Management Teams; D015274:Interdepartmental Relations; D007857:Leadership; D017146:Models, Organizational; D009657:North Carolina; D019982:Organizational Case Studies; D017749:Total Quality Management / Q000379:methods* / Q000458:organization & administration