title: Medical direction and EMS.
abstract: Excellent training and operating protocols will improve patient care, and that is the ultimate goal of the EMS system. Online communication is a valuable enhancement to written protocols and requires excellent reporting skills on both ends of the conversation.
authors.affiliation: Premier Health Care Services, Dayton, OH, USA.
authors.forename: J J
authors.initials: JJ
authors.lastname: Augustine
mesh_terms: D003142:Communication; D004631:Emergency Medical Service Communication Systems / Q000458:organization & administration*; D004632:Emergency Medical Services / Q000458:organization & administration*; D004634:Emergency Medical Technicians; D007400:Interprofessional Relations; D017063:Outcome Assessment, Health Care; D011361:Professional Competence; D014481:United States