title: A different way to serve customers.
authors.affiliation: Coastal Carolinas Health Alliance, 5303 Wrightsville Ave., Wilmington, NC 28403, USA.
authors.forename: B
authors.initials: B
authors.lastname: Shepley
mesh_terms: D017046:Cost Savings; D006755:Hospital Shared Services / Q000458:organization & administration*; D006801:Humans; D008332:Management Quality Circles; D009657:North Carolina; D009935:Organizational Affiliation; D017060:Patient Satisfaction; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States