title: Accountability for service excellence.
authors.affiliation: Gail Scott & Associates, Meadowbrook, Pennsylvania, USA.
authors.forename: G
authors.initials: G
authors.lastname: Scott
mesh_terms: D003258:Consumer Behavior; D006298:Health Services Administration / Q000592:standards*; D007857:Leadership; D011787:Quality of Health Care; D012941:Social Responsibility; D014481:United States