title: Identity management--at the heart of CRM (customer relationship management).
authors.affiliation: Madison Information Technologies, Inc., Chicago, IL, USA. sschumacher@madison info.com
authors.forename: S
authors.initials: S
authors.lastname: Schumacher
mesh_terms: D003258:Consumer Behavior; D020408:Health Insurance Portability and Accountability Act; D006801:Humans; D019451:Information Management / Q000458:organization & administration / Q000592:standards*; D009936:Organizational Innovation; D010934:Planning Techniques; D018511:Systems Integration; D014481:United States