title: The role physicians play throughout the birthing process.
abstract: The second of a series, this study examines the effect of physician service performance on women's perceptions of physician quality before, during, and after delivery. We also examine changing physician-patient relationships throughout the birthing experience and compare our findings to those reported in a previous study that focused on nurse-patient relationships. Our findings show that physicians can have a profound impact on patient quality assessments and that these perceptions are prone to change as patients progress through the three birthing stages.
authors.affiliation: University of Wisconsin-Whitewater College of Business and Economics, USA. peltierj@uwwvax.uww.edu
authors.forename: J W
authors.initials: JW
authors.lastname: Peltier
authors.forename: C R
authors.initials: CR
authors.lastname: Cochran
authors.forename: J A
authors.initials: JA
authors.lastname: Schibrowsky
mesh_terms: D005260:Female; D006786:Hospitals, Urban; D006801:Humans; D007743:Labor, Obstetric / Q000523:psychology*; D008389:Marketing of Health Services; D009723:Nurse-Patient Relations; D009774:Obstetrics / Q000592:standards*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010817:Physician-Patient Relations; D011181:Postnatal Care / Q000592:standards*; D011247:Pregnancy; D011295:Prenatal Care / Q000592:standards; D011787:Quality of Health Care; D011795:Surveys and Questionnaires; D014481:United States; D000078329:Workforce