title: Is a "mystery shopper" lurking in your waiting room?
authors.forename: D
authors.initials: D
authors.lastname: Borfitz
mesh_terms: D006801:Humans; D017060:Patient Satisfaction; D016544:Patient Simulation; D010817:Physician-Patient Relations; D011216:Practice Management, Medical / Q000592:standards*; D011785:Quality Assurance, Health Care / Q000379:methods*; D014481:United States