title: Kaiser does quality assurance and risk management in online discussion groups.
authors.forename: J
authors.initials: J
authors.lastname: Flory
mesh_terms: D003142:Communication; D006279:Health Maintenance Organizations / Q000458:organization & administration* / Q000592:standards; D007318:Inservice Training; D020407:Internet / Q000592:standards*; D011369:Professional-Patient Relations; D011785:Quality Assurance, Health Care; D012308:Risk Management; D014481:United States