title: Helplines. Getting through.
abstract: A specialised cancer telephone advice line deals with 1,000 calls a week. But many callers don't get through first time. The helpline operates Monday to Friday, 9am-7pm. Peaks in demand follow television and newspaper coverage of cancer. The launch of a website has not led to a decrease in calls. Callers show a high degree of persistence.
authors.affiliation: CancerBACUP.
authors.forename: J
authors.initials: J
authors.lastname: Brodie
mesh_terms: D015277:Hotlines / Q000706:statistics & numerical data*; D006801:Humans; D007255:Information Services / Q000706:statistics & numerical data*; D009369:Neoplasms; D015397:Program Evaluation; D013222:State Medicine; D006113:United Kingdom