title: [Complaints against dentists].
abstract: To get an impression of the claim-behaviour of patients of Dutch dentists, a qualitative survey was completed amongst eight out of the nine dental consultants of dental liability insurers in the Netherlands. After a literature-study and a test-interview, 11 questions were composed to get the information. It became apparent that the accused dentist is either the young, (too) enthusiastic dentist or the older one, who has lost interest in his job and follows no post academic education. Like in most western countries, according to literature, the most frequent topics patients complain about in the Netherlands are oral surgery, followed by fixed prosthetics, endodontology and recently periodontology. The main cause of the complaints is, according to the interviewed advisors, the lack of communication between the dentist and his patient. Moreover it became clear that dentists misuse their malpractice liability insurance as a second patient-insurance.
authors.affiliation: Sectie Sociale Tandheelkunde en Voorlichtingskunde van het Academisch Centrum Tandheelkunde Amsterdam (ACTA).
authors.forename: J H
authors.initials: JH
authors.lastname: Vermaire
authors.forename: M A
authors.initials: MA
authors.lastname: Eijkman
mesh_terms: D000328:Adult; D003812:Dentist-Patient Relations; D003813:Dentistry / Q000592:standards*; D005260:Female; D006801:Humans; D007351:Insurance, Liability; D007879:Legislation, Dental; D008297:Male; D008318:Malpractice / Q000331:legislation & jurisprudence / Q000706:statistics & numerical data*; D008875:Middle Aged; D009426:Netherlands; D017060:Patient Satisfaction / Q000331:legislation & jurisprudence / Q000706:statistics & numerical data*; D012017:Referral and Consultation; D011795:Surveys and Questionnaires