Contrary themes on three peer-run warm lines.
Peer-run warm lines are relatively new precrisis services, designed for providing social support. Participant observation of three warm lines revealed them to be complex entities, consisting of three contrary themes. Site 1 emphasized connectedness: build peer support networks and establish relationships. Site 2 emphasized nondirectiveness: actively listen and respect boundaries. Site 3 emphasized problem solving: make sure callers are safe for the night.
Pudlinski
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Department of Communication, Central Connecticut State University, 1615 Stanley Street, P.O. Box 4010, New Britain, CT 06050-4010, USA. pudlinskic@ccsu.edu
D006801:Humans; D007398:Interpersonal Relations; D001523:Mental Disorders / Q000523:psychology*; D010379:Peer Group; D011340:Problem Solving