A workshop for receptionists in mental health settings.
This article addresses an area which has received little attention in the mental health field--the education and training needs of receptionists. Factors that can assist or impede the contribution of this important position are identified. The authors describe the process used to design and deliver a one-day workshop to enhance receptionists' interpersonal skills, and to increase their understanding of mental health issues. The benefits of this experience for the individual and for mental health organizations are described.
Pyke
J
J
Community Resources Consultants of Toronto, 120 Eglinton Ave. E., Suite 800, Toronto, Ontario, Canada M4P 1E2. jpyke@crct.org
Butterill
D
D
D004493:Education; D006801:Humans; D008496:Medical Receptionists / Q000193:education*; D008605:Mental Health Services