title: [Quality management in orthodontics].
abstract: For the Dutch government efficient and effective care aimed at patient satisfaction are key words in the quality policy. Without a structural feedback from patients, the users of care, and the purchasers of care successful development of a quality system is not possible. This is the reason why the Dutch government stimulates coordination and cooperation between three parties involved in health care: providers, purchasers and patients. Three different aspects of quality deserve attention in this respect: professional, relational and organisational quality. The ultimate aim is that every patient in orthodontic treatment can count on care that is based on respect and on treatment in which the discomfort is limited to the minimum.
authors.affiliation: Afdeling Orthodontie van het Academisch Centrum Tandheelkunde Amsterdam (ACTA).
authors.forename: B
authors.initials: B
authors.lastname: Prahl-Andersen
authors.forename: G J
authors.initials: GJ
authors.lastname: ter Heege
mesh_terms: D006291:Health Policy; D006801:Humans; D009426:Netherlands; D009970:Orthodontics / Q000592:standards*; D017060:Patient Satisfaction; D011215:Practice Management, Dental / Q000592:standards; D017749:Total Quality Management / Q000379:methods