Medical secretaries. Making the grade.
A review of the role of medical secretaries in a surgical directorate has reduced turnover among this group to zero. Previously the directorate had difficulty with recruitment and often had to rely on agency staff. The review led to the introduction of the new post of business coordinator, and all medical secretaries in the directorate have now achieved this level. The review led to an expanded role for medical secretaries which has increased their job satisfaction.
Craig
K
K
Royal Hallamshire Hospital, Sheffield.
McLaughlin
T
T
D006779:Hospitals, Public; D006801:Humans; D007588:Job Satisfaction; D008502:Medical Secretaries / Q000145:classification / Q000592:standards / Q000600:supply & distribution*; D010563:Personnel Turnover; D011361:Professional Competence / Q000592:standards; D013222:State Medicine / Q000458:organization & administration; D013503:Surgery Department, Hospital; D013647:Task Performance and Analysis; D006113:United Kingdom; D000078329:Workforce