title: Developing innovative care models: the use of customer satisfaction scores.
abstract: With the increased emphasis on accountability, cost, and quality in healthcare, models of care delivery are being restructured. The author examines the planning, implementation, and evaluation of a model of care delivery for neonates based on customer, staff nurse, nurse practitioner, and attending physician perceptions of care and their suggestions for improvement.
authors: Neonatal Intensive Care Unit, St. Louis Children's Hospital, St. Louis, USA. astutts@ix.netcom.com
authors: A
authors: A
authors: Stutts
mesh_terms: D003258:Consumer Behavior; D003625:Data Collection / Q000379:methods; D017144:Focus Groups; D006801:Humans; D007231:Infant, Newborn; D007324:Institutional Management Teams; D007363:Intensive Care Units, Neonatal / Q000458:organization & administration*; D007588:Job Satisfaction; D008505:Medical Staff, Hospital; D015146:Midwestern United States; D016294:Models, Nursing; D009722:Nurse Practitioners; D009732:Nursing Care / Q000458:organization & administration*; D009741:Nursing Staff, Hospital; D019982:Organizational Case Studies; D009936:Organizational Innovation; D011787:Quality of Health Care