Article 3. Complaint management, project management and broken ECG machines: all in a day's work.
Wardrope
J
J
Department of Accident and Emergency Medicine, Northern General Hospital, Herries Road, Sheffield S5 7AU, UK. Jim.Wardrope@northngh-tr.trent.nhs.uk
McCormick
S
S
D003657:Decision Making; D004636:Emergency Service, Hospital / Q000458:organization & administration*; D004739:England; D006801:Humans; D011368:Professional-Family Relations; D011787:Quality of Health Care / Q000458:organization & administration*; D013647:Task Performance and Analysis; D017748:Time Management