title: Carers' and Users' Expectations of Services--User version (CUES-U): a new instrument to measure the experience of users of mental health services.
abstract: BACKGROUND
  No existing instrument measures all or even most of the issues considered important by users of mental health services.
  
  
  OBJECTIVE
  To develop and test a self-assessment instrument to enable users of mental health services to rate their experience across the range of domains that they consider to be important.
  
  
  METHODS
  Relevant domains were identified and a new instrument was drafted and field tested to examine its psychometric properties.
  
  
  RESULTS
  The 17-item, self-rated Carers' and Users' Expectations of Services--User version (CUES-U) appears acceptable to most service users. Its items have reasonable test-retest reliability and a 'total CUES-U score' correlates significantly with a total score of the Health of the Nations Outcome Scales (Spearman's rho=0.42; P < 0.01).
  
  
  CONCLUSIONS
  The development and testing of CUES-U suggest that it might be feasible to apply a self-rated measure of the expectations and experience of users of mental health services.
authors: Royal College of Psychiatrists' Research Unit, London, UK.
authors: P
authors: P
authors: Lelliott
authors: A
authors: A
authors: Beevor
authors: G
authors: G
authors: Hogman
authors: J
authors: J
authors: Hyslop
authors: J
authors: J
authors: Lathlean
authors: M
authors: M
authors: Ward
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D001294:Attitude to Health; D017028:Caregivers / Q000523:psychology*; D005260:Female; D006801:Humans; D008297:Male; D008605:Mental Health Services / Q000592:standards*; D008875:Middle Aged; D017060:Patient Satisfaction; D011594:Psychometrics; D019984:Quality Indicators, Health Care; D015203:Reproducibility of Results; D012647:Self-Assessment; D011795:Surveys and Questionnaires