"A little encouragement": health services and domestic violence.
The aim of this study was to identify those elements of health care which women who have experienced domestic violence consider to represent quality care and explore opportunities for an area health service to improve its service delivery to these women. To do this nine focus groups were conducted with six urban and three rural groups, recruited from Women's Support Services and Refuges, and 65 women participated. A trained facilitator conducted the focus groups with a representative from each participating organisation. Audiotapes were transcribed then coded using a thematic analysis approach. Analysis of the tapes revealed six opportunities for improvement of health services. Improve services to Aboriginal women; increase access to services; promote available services; improve the health service environment; educate service providers; and provide specialist health services. A major theme to emerge was the importance of a supportive environment where women were supported to make choices for their future.
Bates
L
L
Hunter Centre for Health Advancement, Wallsend, New South Wales, Australia.
Hancock
L
L
Peterkin
D
D
D001291:Attitude of Health Personnel; D001315:Australia; D017579:Domestic Violence / Q000523:psychology*; D005260:Female; D017144:Focus Groups; D006297:Health Services Accessibility; D006801:Humans; D010342:Patient Acceptance of Health Care / Q000523:psychology*; D011369:Professional-Patient Relations; D012424:Rural Population; D012944:Social Support; D017749:Total Quality Management; D014342:Truth Disclosure; D014505:Urban Population; D014932:Women's Health Services / Q000592:standards* / Q000706:statistics & numerical data