["If I were the department head in this case..."--interventional interview with patients and co-workers of a psychiatric department].
OBJECTIVE
How can patients and staff participate in redesigning psychiatric procedures through survey research?


METHODS
Using interviews with circular-hypothetical questioning, 58 patients and 30 staff members of a psychiatric department of a general hospital were interviewed about their preferences for change and continuity in clinical practices, and results were feedbacked.


RESULTS
Suggestions for change concerning doctors' rounds, the integration of music therapy, the number of individual sessions and the postdischarge care initiated real change.


CONCLUSIONS
Surveys planned cooperatively with staff and without competitive benchmarking can be effective tools in psychiatric organization development.
Scheidt
P
P
Klinik für Psychiatrie und Psychotherapie, Kreiskrankenhaus Heidenheim.
Schweitzer
J
J
Maischein
L
L
Tebbe
B
B
Hirschenberger
N
N
Enssle
M
M
Krause
U
U
Voigtländer
W
W
D001291:Attitude of Health Personnel; D005858:Germany; D006769:Hospitals, General; D006801:Humans; D010348:Patient Care Team / Q000458:organization & administration; D017060:Patient Satisfaction; D011567:Psychiatric Department, Hospital / Q000458:organization & administration*; D012017:Referral and Consultation / Q000458:organization & administration*