Modified importance-performance analysis: an application to hospitals.
This paper seeks to investigate the reasons why, in an increasingly competitive health care milieu, patients choose certain hospitals over others. It introduces the modified importance-performance analysis technique and presents the method and findings of an empirical study which applied importance-performance analysis in a health care setting. The strategies derived from the study findings are discussed.
Yavas
U
U
East Tennessee State University, Johnson City, Tennessee, USA.
Shemwell
D J
DJ
D000043:Abstracting and Indexing; D003657:Decision Making; D004465:Economic Competition; D019538:Health Care Surveys / Q000379:methods; D006746:Hospital Bed Capacity, 500 and over; D006761:Hospitals / Q000592:standards* / Q000706:statistics & numerical data*; D006801:Humans; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D019984:Quality Indicators, Health Care / Q000145:classification*; D015144:Southeastern United States; D011795:Surveys and Questionnaires