title: Direct to consumer case management.
authors.affiliation: Blue Cross Blue Shield of Delaware, USA.
authors.forename: P
authors.initials: P
authors.lastname: Kaplan
mesh_terms: D019090:Case Management / Q000458:organization & administration*; D006123:Group Practice / Q000458:organization & administration*; D019981:Health Care Sector / Q000458:organization & administration; D006801:Humans; D007348:Insurance, Health; D008389:Marketing of Health Services; D017146:Models, Organizational; D009937:Organizational Objectives; D010358:Patient Participation