Pathways to quality improvement for boarding homes: a Washington State model.
A quality improvement service delivery model was developed, implemented, and evaluated during a boarding home consultation program in Washington State. Standardized quality improvement (QI) pathways were utilized to define resident issues related to quality of life, quality of care, and safety. The pathways assisted boarding homes (n = 126) volunteering for on-site visits with QI consultants to identify and address resident needs and meet statutory requirements. After 6 months in the program, 78 percent of participating residents demonstrated objective clinical improvement. Assisting providers in meeting resident needs by using QI pathways will improve residents' quality of life, quality of care and safety.
Dupler
A M
AM
Quality Improvement Consultant Program, Department of Social and Health Services, Washington State, Spokane, Washington, USA.
Crogan
N L
NL
Short
R
R
D019091:Critical Pathways / Q000458:organization & administration*; D003695:Delivery of Health Care / Q000592:standards*; D005544:Forecasting; D006301:Health Services Needs and Demand; D006302:Health Services Research; D006801:Humans; D017146:Models, Organizational; D010043:Outcome and Process Assessment, Health Care; D017060:Patient Satisfaction; D016730:Program Development; D015397:Program Evaluation; D019984:Quality Indicators, Health Care; D011788:Quality of Life; D012112:Residential Facilities / Q000592:standards*; D012449:Safety; D017749:Total Quality Management / Q000458:organization & administration*; D014861:Washington