title: Meeting the challenges of customer retention and staff retention.
authors.affiliation: Clinical Laboratories, Mercy Medical Center, North Iowa, USA.
authors.forename: J
authors.initials: J
authors.lastname: Eckhart
mesh_terms: D019985:Benchmarking; D003258:Consumer Behavior; D006801:Humans; D007484:Iowa; D007588:Job Satisfaction; D007755:Laboratories, Hospital / Q000458:organization & administration* / Q000592:standards; D017063:Outcome Assessment, Health Care; D010558:Personnel Loyalty