title: The voice of the customer: is anyone listening?
authors.affiliation: Gail Scott and Associates, Meadowbrook, Pennsylvania, USA. gscott@gailscottassociates.com
authors.forename: G
authors.initials: G
authors.lastname: Scott
mesh_terms: D003258:Consumer Behavior; D006298:Health Services Administration / Q000592:standards*; D006801:Humans; D009937:Organizational Objectives; D010934:Planning Techniques; D014481:United States