The effectiveness of humor in persuasion: the case of business ethics training.
In this study, persuasion theory was used to develop the following predictions about use of humor in persuasive messages for business ethics training: (a) cartoon drawings will enhance persuasion by creating liking for the source, (b) ironic wisecracks will enhance persuasion by serving as a distraction from counterarguments, and (c) self-effacing humor will enhance persuasion by improving source credibility. Canadian business students (N = 148) participated in 1 of 4 versions of "The Ethics Challenge," a training exercise used by the Lockheed Martin Corporation. Three versions were modified by adding or removing cartoon drawings (of cartoon characters Dilbert and Dogbert) and humorous responses (Dogbert's wisecracks). Removing the cartoon drawings had little effect on persuasiveness. Removing ironic wisecracks had more effect, and interfering with the self-effacing combination of cartoons and wisecracks had the strongest effect. The results suggest that researchers should ground their predictions in existing theory and that practitioners should differentiate among humor types.
Lyttle
J
J
Schulich School of Business, York University, Toronto, Ontario, Canada. jlyttle@schulich.yorku.ca
D000328:Adult; D003132:Commerce; D004989:Ethics; D005260:Female; D006801:Humans; D008297:Male; D010565:Persuasive Communication; D011897:Random Allocation; D013663:Teaching; D014925:Wit and Humor as Topic