title: Patient and physician satisfaction in a clinical study of telemedicine in a hypertensive patient population.
abstract: We studied patient and physician satisfaction with telemedicine for the care of a hypertensive population. Once recruited, participants were seen both in person and via telemedicine (in random order) on the same day. After each meeting, patient and physician satisfaction surveys were completed. In the 12-month study, there were 107 pairs of visits. The physicians reported a small but significant increase in workload, mental effort, technical skills and visit duration for telemedicine when compared with face-to-face consultations. They noted that the telemedicine system worked well in the majority of cases and could reduce the need for future treatment. Patients reported slightly but significantly higher satisfaction scores for the following for in-person than for telemedicine meetings: technical quality, interpersonal care and time spent. Patients reported high satisfaction scores for both telemedicine and in-person visits.
authors.affiliation: Division of Research, Alton Ochsner Medical Foundation, New Orleans, Louisiana 70121, USA. mawood@ochsner.org
authors.forename: M A
authors.initials: MA
authors.lastname: Krousel-Wood
authors.forename: R N
authors.initials: RN
authors.lastname: Re
authors.forename: A
authors.initials: A
authors.lastname: Abdoh
authors.forename: D
authors.initials: D
authors.lastname: Bradford
authors.forename: A
authors.initials: A
authors.lastname: Kleit
authors.forename: R
authors.initials: R
authors.lastname: Chambers
authors.forename: C
authors.initials: C
authors.lastname: Altobello
authors.forename: B
authors.initials: B
authors.lastname: Ginther
authors.forename: N
authors.initials: N
authors.lastname: Gomez
mesh_terms: D000368:Aged; D001291:Attitude of Health Personnel; D003258:Consumer Behavior; D005260:Female; D006801:Humans; D006973:Hypertension / Q000175:diagnosis / Q000628:therapy; D008145:Louisiana; D008297:Male; D017060:Patient Satisfaction; D019114:Remote Consultation / Q000592:standards*