title: Nonverbal aids for improving staff communication.
abstract: Speaking face-to-face is the most common form of communication between doctor(s)/office managers and members of the professional practice staff. However, several nonverbal aids can enhance understanding tremendously and may be used in addition to or instead of speaking. In this article, we will explore when and how to use the best nonverbal communication aids. These include memos, a staff bulletin board, an office mail center, correspondence routing, paycheck inserts, a staff newsletter, and staff surveys. This article also includes a sample staff survey and suggests situations that are not appropriate for using nonverbal aids.
authors.affiliation: Laura Sachs Consultations, 13518 Moss Glen Road, Clifton, VA 20124, USA.
authors.forename: L
authors.initials: L
authors.lastname: Sachs
mesh_terms: D006801:Humans; D007400:Interprofessional Relations; D009013:Morale; D009633:Nonverbal Communication; D010559:Personnel Management / Q000379:methods*; D011216:Practice Management, Medical / Q000592:standards*; D017749:Total Quality Management; D014481:United States