How to address patient complaints.
All patient complaints should be addressed appropriately, with the goal of improving care and boosting patient satisfaction. Address complaints immediately, while the patient is still in the ED. If a complaint is about quality of care, have the patient speak to an individual who can address both medical and risk management issues. Have a policy to address complaints. Make verbal contact with every patient who complains.
D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000592:standards*; D017408:Guidelines as Topic; D006801:Humans; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D014481:United States