The evolution of Crew Resource Management training in commercial aviation.
In this study, we describe changes in the nature of Crew Resource Management (CRM) training in commercial aviation, including its shift from cockpit to crew resource management. Validation of the impact of CRM is discussed. Limitations of CRM, including lack of cross-cultural generality are considered. An overarching framework that stresses error management to increase acceptance of CRM concepts is presented. The error management approach defines behavioral strategies taught in CRM as error countermeasures that are employed to avoid error, to trap errors committed, and to mitigate the consequences of error.
Helmreich
R L
RL
Department of Psychology, Aerospace Crew Research Project, The University of Texas at Austin, USA. helmreich@psy.utexas.edu
Merritt
A C
AC
Wilhelm
J A
JA
D000060:Accidents, Aviation / Q000517:prevention & control*; D000337:Aerospace Medicine; D001290:Attitude; D001359:Aviation / Q000193:education* / Q000458:organization & administration / Q000639:trends; D003466:Cultural Characteristics; D003657:Decision Making; D006804:Ergonomics; D006801:Humans; D007318:Inservice Training