[Measurement of the quality perception by patients subjected to a partial service approach].
The service quality perceived by hospital patients is of increasing economic and moral importance. This paper empirically examines whether a partial service related approach for services with a high complexity is suitable for assessing the quality of a hospital stay. Factor analysis is used as method for analysis. Evidence of the concurrence between a partial service formulation of the quality dimensions and the perception of the patients is presented. A structural relationship suspected between part qualities and the total quality was confirmed.
Krentz
H
H
Universität Rostock, Institut für Medizinische Informatik und Biometrie.
Olandt
H
H
D000328:Adult; D000368:Aged; D005260:Female; D005858:Germany; D006760:Hospitalization; D006801:Humans; D008297:Male; D008875:Middle Aged; D010348:Patient Care Team; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care