title: When failure is not an option.
abstract: Some organizations seem to have purged "human error", operating highly complex and hazardous technological systems essentially without mistakes. How do they do it?
authors.forename: R
authors.initials: R
authors.lastname: Pool
mesh_terms: D000056:Accident Prevention; D000060:Accidents, Aviation / Q000517:prevention & control*; D001359:Aviation / Q000458:organization & administration*; D003142:Communication; D003657:Decision Making; D006804:Ergonomics; D006801:Humans; D008889:Military Personnel; D009678:Nuclear Energy; D016272:Occupational Health; D009936:Organizational Innovation; D010560:Personnel Selection; D011210:Power Plants / Q000458:organization & administration*; D018788:Radioactive Hazard Release / Q000517:prevention & control*; D014481:United States