title: How to address patient complaints.
abstract: All patient complaints should be addressed appropriately, with the goal of improving care and boosting patient satisfaction. Address complaints immediately, while the patient is still in the ED. If a complaint is about quality of care, have the patient speak to an individual who can address both medical and risk management issues. Have a policy to address complaints. Make verbal contact with every patient who complains.
mesh_terms: D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000592:standards*; D017408:Guidelines as Topic; D006801:Humans; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D014481:United States