title: Switching on to better communications.
authors.forename: R
authors.initials: R
authors.lastname: Mockett
mesh_terms: D006747:Hospital Communication Systems / Q000592:standards*; D015285:Hospital-Patient Relations; D006779:Hospitals, Public / Q000458:organization & administration*; D006801:Humans; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D013222:State Medicine; D013689:Telephone; D013690:Television; D006113:United Kingdom