title: Measuring resident satisfaction in residential aged care.
abstract: OBJECTIVE
  The aims of this study were to assess the factor structure, reliability, and validity of an existing Resident Satisfaction Questionnaire (RSQ) and to develop a short-form RSQ for regular use in residential aged care settings.
  
  
  METHODS
  A cross-sectional survey design was adopted to collect the required information, with facilities being selected using stratified random sampling. Both exploratory and confirmatory factor analyses were conducted on a sample of 1,146 residents in 70 residential aged care facilities in Western Australia.
  
  
  RESULTS
  The RSQ is confirmed to be a reliable, valid, context-relevant, and easy-to-use instrument for assessing residents' satisfaction with their residential aged care facilities. Resident satisfaction, as assessed via the RSQ, was found to be a multidimensional construct comprising six factors-Room, Home, Social Interaction, Meals Service, Staff Care, and Involvement.
  
  
  CONCLUSIONS
  A 24-item short version of the RSQ can be constructed based on the six-factor resident satisfaction measurement model and used as a regular monitoring tool of resident satisfaction for quality improvement purposes.
authors.affiliation: School of Public Health, Curtin University of Technology, Perth, Western Australia, Australia.
authors.forename: S C
authors.initials: SC
authors.lastname: Chou
authors.forename: D P
authors.initials: DP
authors.lastname: Boldy
authors.forename: A H
authors.initials: AH
authors.lastname: Lee
mesh_terms: D000368:Aged; D003430:Cross-Sectional Studies; D003695:Delivery of Health Care / Q000592:standards; D005163:Factor Analysis, Statistical; D006707:Homes for the Aged / Q000592:standards*; D006801:Humans; D008875:Middle Aged; D008960:Models, Psychological; D009735:Nursing Homes / Q000592:standards*; D017060:Patient Satisfaction; D015203:Reproducibility of Results; D012107:Research Design; D011795:Surveys and Questionnaires / Q000592:standards*