title: Patient and physician satisfaction with telemedicine for monitoring vital signs.
abstract: We evaluated user satisfaction with realtime telemedicine for monitoring vital signs. Over eight weeks, 20 patients and 12 residents in family medicine participated in the study. At the end of the study, the patients and doctors completed a questionnaire detailing satisfaction with the service. Responses were obtained from 18 of the 20 patients and were generally positive: 61% were comfortable using the system and 94% did not believe that the technology had a negative effect on their relationship with the health-care provider. Eleven physician responses were obtained. Physicians were more uncertain about the benefits of the service: only 45% felt that telemedicine could adequately assess patients, although 82% felt that telemedicine would be an important part of primary-care services. From a user perspective, our study showed that patients were more satisfied with the telemedicine service than were doctors.
authors.affiliation: Department of Applied Informatics, Mayo Clinic, Jacksonville, Florida, USA. Bratton.robert@mayo.edu
authors.forename: R L
authors.initials: RL
authors.lastname: Bratton
mesh_terms: D000368:Aged; D001291:Attitude of Health Personnel; D001292:Attitude to Computers; D006326:Heart Auscultation / Q000379:methods; D006801:Humans; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D010865:Pilot Projects; D019114:Remote Consultation