title: A risk management program based on full disclosure and trust: does everyone win?
abstract: When a patient is harmed by an error or negligence, hospitals tend to treat the patient as a threat. There is now theoretical and experiential evidence that full-disclosure, apology and fair compensation may protect all parties at lower cost.
authors.affiliation: VA Medical Center (11), 2250 Leestown Rd., Lexington, KY 405116, USA.
authors.forename: S S
authors.initials: SS
authors.lastname: Kraman
mesh_terms: D006801:Humans; D019300:Medical Errors; D010817:Physician-Patient Relations; D012308:Risk Management / Q000458:organization & administration*; D014342:Truth Disclosure; D014481:United States