title: ED makes nurses happy by outsourcing calls.
abstract: Outsourcing of patient calls can save significant time, increase satisfaction among patients and nursing staff, and reduce unnecessary ED visits. The program provides 24-hour triage for patient calls, at a cost of approximately $80,000 a year. Each forwarded call saves ED nurses about five or 10 minutes. Patient calls are a liability risk for the hospital because of inconsistent information and inadequate documentation.
mesh_terms: D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000331:legislation & jurisprudence / Q000458:organization & administration*; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D007588:Job Satisfaction; D016365:Liability, Legal; D008281:Maine; D009741:Nursing Staff, Hospital / Q000523:psychology*; D020416:Outsourced Services / Q000458:organization & administration*; D017060:Patient Satisfaction; D017749:Total Quality Management