title: Meeting the challenges of a consumer-centric market in an era of new technology and new regulatory forces.
abstract: The emphasis on increased consumer choice, participation, and spending on health plans will result in more demands on an MCO's E-health capabilities. The author reveals the type of business plan that will be needed to cope with the information technology demands of a defined contribution future.
authors.affiliation: ASP Solutions,  TriZetto Group, Inc., Newport Beach, California, USA.
authors.forename: D
authors.initials: D
authors.lastname: Spirek
mesh_terms: D003258:Consumer Behavior; D017598:Efficiency, Organizational; D005161:Facility Regulation and Control; D019981:Health Care Sector; D020408:Health Insurance Portability and Accountability Act; D006801:Humans; D007345:Insurance Claim Review / Q000191:economics; D020407:Internet / Q000458:organization & administration*; D008329:Managed Care Programs / Q000191:economics / Q000331:legislation & jurisprudence / Q000458:organization & administration*; D008331:Management Information Systems; D017146:Models, Organizational; D014481:United States