A risk management program based on full disclosure and trust: does everyone win?
When a patient is harmed by an error or negligence, hospitals tend to treat the patient as a threat. There is now theoretical and experiential evidence that full-disclosure, apology and fair compensation may protect all parties at lower cost.
Kraman
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VA Medical Center (11), 2250 Leestown Rd., Lexington, KY 405116, USA.
D006801:Humans; D019300:Medical Errors; D010817:Physician-Patient Relations; D012308:Risk Management / Q000458:organization & administration*; D014342:Truth Disclosure; D014481:United States