title: People's experience versus people's expectations.
authors.affiliation: Evidence and Information for Policy Cluster, World Health Organization.
authors.forename: C J
authors.initials: CJ
authors.lastname: Murray
authors.forename: K
authors.initials: K
authors.lastname: Kawabata
authors.forename: N
authors.initials: N
authors.lastname: Valentine
mesh_terms: D003258:Consumer Behavior; D003625:Data Collection; D003695:Delivery of Health Care / Q000145:classification* / Q000592:standards; D006302:Health Services Research; D006801:Humans; D011639:Public Opinion; D014944:World Health Organization