Managed care: Strengthening the consumer voice in managed care: II. Moving NCQA standards from rights to empowerment.
Sabin
J E
JE
Harvard Pilgrim Health Care, 133 Brookline Avenue, 6th Floor, Boston, MA 02215, USA. jim_sabin@hphc.org
O'Brien
M F
MF
Daniels
N
N
D002170:Canada; D003256:Community Participation; D003258:Consumer Behavior; D006801:Humans; D007902:Length of Stay; D008329:Managed Care Programs; D008605:Mental Health Services; D011209:Power, Psychological; D011785:Quality Assurance, Health Care; D014481:United States