Groupware for case management and inter-organizational collaboration: the virtual rehabilitation team.
This paper presents LINDA, a prototype system designed to support virtual rehabilitation teams. LINDA enables professionals from different welfare-state agencies to collaborate in case management. Our approach to supporting teamwork involves the sharing of minimal case sets across organizational borders needed to provide a shared situation assessment among team members. The system provides a shared workspace for the team; a lightweight client-database, visualization of case histories and plans, and means to communicate effectively in the team using yellow sticker-notes. We present LINDA and discuss how we approached the problem to design groupware to support work under changing and uncertain conditions.
Bång
M
M
Department of Computer and Information Science, Linköping University, S-581 83 Linköping, Sweden. magba@ida.liu.se
Hagdahl
A
A
Eriksson
H
H
Timpka
T
T
D019090:Case Management / Q000458:organization & administration*; D003299:Cooperative Behavior; D006801:Humans; D010348:Patient Care Team / Q000458:organization & administration*; D012050:Rehabilitation, Vocational; D012984:Software; D014584:User-Computer Interface