Satisfaction with on-site boarding home consultation: a Washington State program.
A Quality Improvement Consultation (QIC) program was implemented in Washington State to assist boarding home providers (N = 500) to comply with statutory requirements. Boarding homes (n = 126, 25%) volunteering for the on-site visits with state quality improvement (QI) consultants developed and implemented QI plans to address provider-identified issues. Satisfaction with the program was measured with a 15-item questionnaire given to boarding home administrators, managers, and facility staff. Most agreed that the consultation was helpful and provided them with helpful information to ensure their success.
Crogan
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College of Nursing, University of Arizona Health Sciences Center, Tucson, Arizona, USA.
Dupler
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AM
Short
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R
D000368:Aged; D005260:Female; D016352:Group Homes / Q000592:standards*; D006270:Health Facility Administrators / Q000592:standards; D006302:Health Services Research; D006801:Humans; D008297:Male; D017146:Models, Organizational; D010043:Outcome and Process Assessment, Health Care; D017060:Patient Satisfaction; D016730:Program Development; D015397:Program Evaluation; D019984:Quality Indicators, Health Care; D011788:Quality of Life; D017749:Total Quality Management / Q000458:organization & administration; D014861:Washington