title: A good day's work.
abstract: Lowell's poorly executed supervisor/employee interaction was a lose-lose proposition. If other employees feel that Sue is being treated unfairly, there will be negative repercussions throughout the system. Employees must have confidence that they will be treated in a fair and equal manner when they have problems on the job. If management is not consistent in handling these problems, employees will spend time second-guessing critical decisions, and patient care will suffer. Sue and Dunk did a good job with their clinical care of Maudie. With improved patient communication, Maudie might have understood the reasons for her treatment, and this complaint might never have been made.
authors.forename: F A
authors.initials: FA
authors.lastname: Bruck
mesh_terms: D000368:Aged; D000739:Anecdotes as Topic; D003142:Communication; D004634:Emergency Medical Technicians; D004638:Emergency Treatment; D005260:Female; D006801:Humans; D010559:Personnel Management; D011369:Professional-Patient Relations; D014481:United States