title: On learning to say 'sorry' and other strategies for quality improvement.
authors.affiliation: Centre for Health Service Development, Faculty of Health and Behavioural Sciences, University of Wollongong.
authors.forename: K
authors.initials: K
authors.lastname: Eagar
mesh_terms: D000068:Accreditation; D001315:Australia; D019985:Benchmarking; D006801:Humans; D008007:Licensure, Medical; D008485:Medical Audit; D010934:Planning Techniques; D011785:Quality Assurance, Health Care / Q000379:methods* / Q000458:organization & administration