Reforming complaints systems: UK and New Zealand.
Finlayson
B
B
Health Care Policy Programme, King's Fund, WIG OAN, London, UK. bfinlayson@kehf.org.uk
Dewar
S
S
D006291:Health Policy; D006801:Humans; D009313:National Health Programs; D009520:New Zealand; D011639:Public Opinion; D006113:United Kingdom