The ABC's of staff retention.
The purpose of this article is to aid management in recognizing the key components to staff retention. Preparation for recruitment efforts, evaluating compensation, and establishing and maintaining good channels of communication are worthy undertakings for the purposes of reducing turnover. Combating turnover is really as easy as Appreciating your staff, rewarding the Behavior you want, and Continuing to ensure a work environment that is conducive to a place employees want to work. One of the key factors is listening. Do you hear what your staff is saying? Can you address their concerns? Do you communicate regularly with line staff? Are there ideas they have that can lead to improvements? Lead by example. If your staff sees your passion for the work, they will respect you and work hard to deliver what you have agreed are the goals on an individual and overall business objective level. Once you have established the aggregate levels that exist within your practice, you can move on to evaluating where each employee falls within the range.
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University Physicians, Inc., Faculty Practices, University of Maryland, 419 W. Redwood Street, Suite 230, Baltimore, MD 21201-1734, USA. shigh@upi.umaryland.edu
D006801:Humans; D007588:Job Satisfaction; D010558:Personnel Loyalty; D011216:Practice Management, Medical / Q000458:organization & administration*; D012456:Salaries and Fringe Benefits; D014481:United States