title: Leveraging the Internet to enhance customer relationships.
authors.forename: R
authors.initials: R
authors.lastname: Ratliff
mesh_terms: D003258:Consumer Behavior; D003695:Delivery of Health Care / Q000458:organization & administration*; D006266:Health Education / Q000458:organization & administration; D006801:Humans; D020407:Internet; D014481:United States