title: From call center to full service.
authors.affiliation: New York Hospital Medical Center of Queens, USA.
authors.forename: P
authors.initials: P
authors.lastname: Pickard
mesh_terms: D005260:Female; D006301:Health Services Needs and Demand; D006786:Hospitals, Urban; D006801:Humans; D007253:Information Centers / Q000458:organization & administration*; D009369:Neoplasms / Q000628:therapy*; D009519:New York City; D020416:Outsourced Services; D011247:Pregnancy; D012017:Referral and Consultation / Q000191:economics / Q000458:organization & administration*