title: Emotional temperatures. Even following care procedures may not prevent lawsuits.
authors.affiliation: Retzke & Associates, Brookfield, Wis., USA. rretzke@execpc.com
authors.forename: R E
authors.initials: RE
authors.lastname: Retzke
mesh_terms: D004644:Emotions; D005190:Family / Q000523:psychology; D006801:Humans; D008134:Long-Term Care / Q000592:standards; D008318:Malpractice / Q000331:legislation & jurisprudence*; D009735:Nursing Homes / Q000331:legislation & jurisprudence* / Q000458:organization & administration / Q000592:standards; D017060:Patient Satisfaction / Q000331:legislation & jurisprudence*; D017410:Practice Guidelines as Topic; D017749:Total Quality Management; D014481:United States