title: Keeping the focus on satisfaction.
authors.affiliation: Shore Health System, Inc., 219 S. Washington St., Easton, MD 21601, USA.
authors.forename: J P
authors.initials: JP
authors.lastname: Ross
mesh_terms: D004649:Employee Incentive Plans; D006780:Hospitals, Rural / Q000592:standards*; D006801:Humans; D008396:Maryland; D009096:Multi-Institutional Systems / Q000592:standards; D017060:Patient Satisfaction