A case study in implementing CQI in a nursing education program.
This article presents a case study of the implementation of a continuous quality improvement (CQI) effort in a school of nursing. By using the process of CQI reported in the literature and used in clinical settings, the school has transformed its governance and structure to address issues of faculty, student, administrative, and staff performance and satisfaction, curriculum development, and organizational change. An annual "Report Card" monitors all CQI-related activities and provides structure for the feedback and change that are integral to the process.
Yearwood
E
E
Pace University, Lienhard School of Nursing, Pleasantville, NY 10570, USA.
Singleton
J
J
Feldman
H R
HR
Colombraro
G
G
D000068:Accreditation / Q000458:organization & administration; D001291:Attitude of Health Personnel; D019985:Benchmarking; D002568:Certification / Q000706:statistics & numerical data; D003659:Decision Making, Organizational; D004508:Education, Nursing, Baccalaureate / Q000592:standards*; D004651:Employment / Q000706:statistics & numerical data; D005246:Feedback; D005544:Forecasting; D006801:Humans; D008008:Licensure, Nursing / Q000706:statistics & numerical data; D009518:New York; D009726:Nurses / Q000523:psychology; D015402:Nursing Education Research; D019982:Organizational Case Studies; D009936:Organizational Innovation; D010043:Outcome and Process Assessment, Health Care; D016730:Program Development / Q000379:methods*; D019984:Quality Indicators, Health Care; D017749:Total Quality Management / Q000458:organization & administration*