title: [Difficult patients and a double insult].
authors.forename: B
authors.initials: B
authors.lastname: Furman
mesh_terms: D003142:Communication; D003695:Delivery of Health Care / Q000592:standards; D006801:Humans; D017060:Patient Satisfaction; D010361:Patients / Q000523:psychology*; D010817:Physician-Patient Relations