Empirical support for the Baldrige Award framework in U.S. hospitals.
Examined are relationships among constructs in the Baldrige Award Health Care Criteria framework to investigate whether quality management systems are related to organizational results and customer satisfaction in hospitals. Measures for the 19 dimensions of the Baldrige Criteria are obtained from 220 U.S. hospitals. This study provides empirical evidence that focusing on the content addressed in the Baldrige Criteria leads hospitals to improvement on some dimensions of performance.
Goldstein
Susan Meyer
SM
Carlson School of Management, University of Minnesota, Minneapolis, USA.
Schweikhart
Sharon B
SB
D001363:Awards and Prizes; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D006302:Health Services Research; D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D007857:Leadership; D017146:Models, Organizational; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D010934:Planning Techniques; D015397:Program Evaluation; D019984:Quality Indicators, Health Care; D012044:Regression Analysis; D017749:Total Quality Management; D014481:United States