title: Managed care: strengthening the consumer voice in managed care: III. The Philadelphia Consumer Satisfaction Team.
authors.affiliation: Harvard Pilgrim Health Care, Boston, MA 02115, USA. jim_sabin@hphc.org
authors.forename: James E
authors.initials: JE
authors.lastname: Sabin
authors.forename: Norman
authors.initials: N
authors.lastname: Daniels
mesh_terms: D003254:Consumer Advocacy; D003258:Consumer Behavior; D003255:Consumer Organizations; D006801:Humans; D008607:Intellectual Disability / Q000534:rehabilitation*; D008329:Managed Care Programs; D001523:Mental Disorders / Q000534:rehabilitation*; D015143:Philadelphia; D011785:Quality Assurance, Health Care