Managed care: strengthening the consumer voice in managed care: III. The Philadelphia Consumer Satisfaction Team.
Sabin
James E
JE
Harvard Pilgrim Health Care, Boston, MA 02115, USA. jim_sabin@hphc.org
Daniels
Norman
N
D003254:Consumer Advocacy; D003258:Consumer Behavior; D003255:Consumer Organizations; D006801:Humans; D008607:Intellectual Disability / Q000534:rehabilitation*; D008329:Managed Care Programs; D001523:Mental Disorders / Q000534:rehabilitation*; D015143:Philadelphia; D011785:Quality Assurance, Health Care