title: Do patient assessments of primary care differ by patient ethnicity?
abstract: OBJECTIVE
  To determine if patient assessments (reports and ratings) of primary care differ by patient ethnicity.
  
  
  METHODS
  A self-administered patient survey of 6,092 Massachusetts employees measured seven defining characteristics of primary care: (1) access (financial, organizational); (2) continuity (longitudinal, visit based); (3) comprehensiveness (knowledge of patient, preventive counseling); (4) integration; (5) clinical interaction (communication, thoroughness of physical examinations); (6) interpersonal treatment; and (7) trust. The study employed a cross-sectional observational design.
  
  
  RESULTS
  Asians had the lowest primary care performance assessments of any ethnic group after adjustment for socioeconomic and other factors. For example, compared to whites, Asians had lower scores for communication (69 vs. 79, p = .001) and comprehensive knowledge of patient (56 vs. 48, p = .002), African Americans and Latinos had less access to care, and African Americans had less longitudinal continuity than whites.
  
  
  CONCLUSIONS
  We do not know what accounts for the observed differences in patient assessments of primary care. The fact that patient reports as well as the more subjective ratings of care differed by ethnicity suggests that quality differences might exist that need to be addressed.
authors.affiliation: Hawaii Medical Service Association, Honolulu 96808-0860, USA.
authors.forename: D A
authors.initials: DA
authors.lastname: Taira
authors.forename: D G
authors.initials: DG
authors.lastname: Safran
authors.forename: T B
authors.initials: TB
authors.lastname: Seto
authors.forename: W H
authors.initials: WH
authors.lastname: Rogers
authors.forename: T S
authors.initials: TS
authors.lastname: Inui
authors.forename: J
authors.initials: J
authors.lastname: Montgomery
authors.forename: A R
authors.initials: AR
authors.lastname: Tarlov
mesh_terms: D000328:Adult; D001741:Black or African American / Q000523:psychology*; D001213:Asian / Q000523:psychology*; D001294:Attitude to Health / Q000208:ethnology*; D003142:Communication; D003266:Continuity of Patient Care / Q000191:economics / Q000592:standards; D003430:Cross-Sectional Studies; D005260:Female; D019538:Health Care Surveys; D006297:Health Services Accessibility / Q000191:economics / Q000592:standards; D006630:Hispanic or Latino / Q000523:psychology*; D006801:Humans; D008297:Male; D008404:Massachusetts; D008875:Middle Aged; D010808:Physical Examination / Q000592:standards; D010817:Physician-Patient Relations; D011320:Primary Health Care / Q000191:economics / Q000592:standards*; D011787:Quality of Health Care; D012959:Socioeconomic Factors; D011795:Surveys and Questionnaires; D044465:White People / Q000523:psychology*