Service line assessment and performance management through information integration: the case for cardiovascular services.
Understanding the performance of clinically sophisticated services has become increasingly vital to ensuring the success of a health care organization. Health care delivery systems and providers will require well-designed performance management systems, which is underscored by an operating environment of declining margins, increased capacity issues, and labor shortages in key areas. This article reviews the case for cardiovascular service line assessment and performance management, specifically as a case study example of strategic, focused, and actionable measurement and assessment of clinical and financial performance for both clinical and administrative leaders. The integration of administrative data for comprehensive and strategic assessment of clinically sophisticated services is explored in depth, along with product line definition and positioning.
Salaway
T
T
Improvement, Providence Health System, Seattle, Washington, USA.
Burris
C
C
D016507:Cardiology Service, Hospital / Q000458:organization & administration*; D020000:Decision Support Systems, Clinical; D005375:Financial Audit; D006801:Humans; D019982:Organizational Case Studies; D011357:Product Line Management / Q000191:economics / Q000592:standards; D019984:Quality Indicators, Health Care; D018511:Systems Integration; D017749:Total Quality Management / Q000379:methods*; D016896:Treatment Outcome; D014861:Washington