title: Rebuilding patient trust. Jump in.
abstract: Many people think of hospitals more as businesses than as care providers, and they are wary. As the best connection to their communities, trustees can go a long way to restoring the trust that's gotten lost among the mergers, employee layoffs, and insurance problems. But first, they have to seek community feedback and trust what they hear.
authors.forename: L
authors.initials: L
authors.lastname: Larson
mesh_terms: D016542:Chief Executive Officers, Hospital; D018672:Community Health Planning / Q000458:organization & administration*; D003159:Community-Institutional Relations; D006075:Governing Board; D015285:Hospital-Patient Relations; D006764:Hospitals, Community / Q000191:economics / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D007348:Insurance, Health / Q000592:standards; D007398:Interpersonal Relations; D007857:Leadership; D012941:Social Responsibility; D014481:United States