Managing system errors and failures in health care organizations: suggestions for practice and research.
The inherent design of health delivery systems predisposes them to errors and gradual rates of improvement. Health care executives and researchers should understand the importance of system errors and the role of leadership in removing perturbations that adversely affect health care organization performance. This article presents insights on strategies for addressing system errors and for reducing the magnitude of the problem.
Yourstone
Steven A
SA
Anderson Schools of Management, University of New Mexico, Albuquerque, USA.
Smith
Howard L
HL
D006298:Health Services Administration / Q000592:standards*; D006801:Humans; D007857:Leadership; D019300:Medical Errors / Q000517:prevention & control*; D017146:Models, Organizational; D010934:Planning Techniques; D017410:Practice Guidelines as Topic; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012308:Risk Management / Q000458:organization & administration*; D013597:Systems Analysis; D014481:United States