title: [Quality management in rehabilitation centers: evaluation of an experience with two reference generations].
abstract: The Agency for the Promotion and Evaluation of Quality in Healthcare and Social Institutions (APEQ) has issued the second generation of quality referentials for readaptation centers. This article summarises the history of the system and presents some characteristics and experiences linked to these two generations of referentials.
authors.affiliation: Agence pour la Promotion et l'Evaluation de la Qualité dans les institutions sanitaires et sociales (APEQ), Bois-de-Cery, CH-1008 Prilly. jeanjacques.haizmann@apeq.ch
authors.forename: J J
authors.initials: JJ
authors.lastname: Haizmann
authors.forename: D
authors.initials: D
authors.lastname: Kalbfuss
mesh_terms: D006077:Government Agencies / Q000458:organization & administration*; D006302:Health Services Research; D006801:Humans; D009937:Organizational Objectives; D015397:Program Evaluation; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D019984:Quality Indicators, Health Care / Q000458:organization & administration*; D012047:Rehabilitation Centers / Q000592:standards*; D013557:Switzerland
vernacular_title: La démarche qualité en CTR: bilan d'une expérience avec deux générations de référentiels.