title: [Can we still guarantee the quality of care?].
abstract: Quality of care in the patients view is different from that of health care providers. It must be taken into account as well. The Swiss Patient Organisation has twenty years of experience in this field. Three aspects of quality of care are specifically presented: health care providers competence, patient information and the constructive use of medical errors happening in hospitals. The organisation has stated that the will for improving quality is widely spread among health care providers. However, quality improvement has a price that will have to be faced to put in to action and meet this new challenge in medicine.
authors.affiliation: Organisation Suisse des Patients OSP, chemin de Champ-Rond 39, 1010 Lausanne. bhuenenberger@bluewin.ch
authors.forename: B
authors.initials: B
authors.lastname: Hünenberger
mesh_terms: D002983:Clinical Competence / Q000592:standards; D003255:Consumer Organizations / Q000458:organization & administration*; D006801:Humans; D019300:Medical Errors / Q000517:prevention & control; D020380:Needs Assessment / Q000458:organization & administration; D010344:Patient Advocacy; D010353:Patient Education as Topic / Q000592:standards; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D013557:Switzerland; D017749:Total Quality Management / Q000458:organization & administration*
vernacular_title: Peut-on encore garantir la qualité des soins?