title: US military veterans' perceptions of the conventional medical care system and their use of complementary and alternative medicine.
abstract: BACKGROUND
  Use of complementary and alternative medicine (CAM) is growing quickly in the USA, prompting hypotheses about why people turn to CAM. One reason for increasing use of CAM modalities may be dissatisfaction with the conventional care system. However, recent studies suggest that dissatisfaction is not a major factor.
  
  
  OBJECTIVE
  This paper provides another perspective on the possible relationship between dissatisfaction with conventional care and the use of CAM.
  
  
  METHODS
  Qualitative data collection, in the form of 12 focus groups with 100 CAM users, was used to inquire about issues surrounding the use of CAM. Focus group participants were military veterans enrolled in the Southern Arizona VA Health Care System, and their significant others. Qualitative analysis identified key themes emerging from the focus groups.
  
  
  RESULTS
  Although participants were satisfied in general terms with their conventional care, there were particular aspects of the conventional care system that they criticized. Dissatisfaction with aspects of conventional care, particularly its reliance on prescription medications, was an important component in their motivation to use CAM. Results also suggest that the conventional medical system's lack of holism (inadequate information regarding diet, nutrition and exercise, and ignorance of social and spiritual dimensions) is also an important motivation for turning to CAM in this particular population.
  
  
  CONCLUSIONS
  Independent research and a sense of responsibility on the part of focus group participants for their own health seemed to be taking them outside the domain of the conventional health care system.
authors.affiliation: Research Service Line, Southern Arizona VA Health Care System, University of Arizona, Tucson, Arizona 85723, USA.
authors.forename: Kendall
authors.initials: K
authors.lastname: Kroesen
authors.forename: Carol M
authors.initials: CM
authors.lastname: Baldwin
authors.forename: Audrey J
authors.initials: AJ
authors.lastname: Brooks
authors.forename: Iris R
authors.initials: IR
authors.lastname: Bell
mesh_terms: D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D000529:Complementary Therapies / Q000706:statistics & numerical data*; D003695:Delivery of Health Care; D005260:Female; D017144:Focus Groups; D006694:Holistic Health; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D014481:United States; D014728:Veterans