title: Customer satisfaction: Part 1.
authors.forename: M M
authors.initials: MM
authors.lastname: Kennedy
authors.forename: R B
authors.initials: RB
authors.lastname: Pickett
mesh_terms: D003258:Consumer Behavior; D006801:Humans; D007753:Laboratories / Q000458:organization & administration* / Q000592:standards; D014481:United States