Hospital medicine: understanding and drawing on the patient's perspective.
Poor communication and distance may result when the perspectives of clinicians and patients differ. Individual interviews, focus groups, and surveys of patients can inform health professionals about patient expectations and experiences with care. Hospital medicine will advance by learning from patients and their families and involving them in efforts to monitor and improve care.
Delbanco
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Division of General Medicine and Primary Care, Beth Israel Deaconess Medical Center, Harvard Medical School, Boston, Massachusetts 02215, USA.
D001291:Attitude of Health Personnel; D015510:Clinical Medicine / Q000592:standards* / Q000639:trends; D003142:Communication; D003266:Continuity of Patient Care / Q000458:organization & administration*; D017144:Focus Groups; D019538:Health Care Surveys; D020445:Hospitalists; D006801:Humans; D010344:Patient Advocacy; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011787:Quality of Health Care; D014481:United States