Balancing the perfect scorecard. Inquiry as intervention in physician practice management.
We describe how inquiry into several operational aspects of health care delivery in the Division of Medicine at the Cleveland Clinic Foundation improved clinical and administrative functions, demonstrating the principle that inquiry is intervention. The process of inquiry displays data on a "performance wheel" that summarizes several indicators, allowing easy comprehension of performance in various operational aspects and a visual appreciation of the interaction among these operational aspects.
Kaatz
T
T
Division of Medicine, Cleveland Clinic Foundation, 9500 Euclid Avenue, Cleveland, OH 44195, USA.
Sargeant
M
M
Kay
R
R
Ahmad
M
M
Stoller
J
J
D001071:Appointments and Schedules; D019985:Benchmarking; D017598:Efficiency, Organizational; D006123:Group Practice / Q000592:standards*; D007255:Information Services; D008330:Management Audit; D017146:Models, Organizational; D009820:Ohio; D017060:Patient Satisfaction; D011216:Practice Management, Medical / Q000592:standards*; D019984:Quality Indicators, Health Care; D015895:Relative Value Scales