Six sigma. The quest for quality.
Many hospitals are looking for a way to improve their quality performance to improve outcomes, increase patient satisfaction and lower costs. Frustrated by the slow gains from traditional quality programs, some executives have turned to Six Sigma, the statistical quality method made famous by Motorola and General Electric. But Six Sigma can be a difficult concept to grasp. Our toolkit will serve as a primer for health care executives to find out what Six Sigma is, how it can be applied to health care organizations, and how some hospital executives have made it work for them.
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D003363:Cost Control; D003627:Data Interpretation, Statistical; D006284:Health Plan Implementation; D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D007857:Leadership; D009937:Organizational Objectives; D010043:Outcome and Process Assessment, Health Care / Q000379:methods*; D017060:Patient Satisfaction; D017749:Total Quality Management / Q000379:methods* / Q000706:statistics & numerical data; D014481:United States