title: The Croatian health survey--patient's satisfaction with medical service in primary health care in Croatia.
abstract: The aim of the study was to investigate patient satisfaction with nurses and general practice organization in Croatia. A total of 2,252 patients 18 years of age and over from 47 randomly selected general practices were included in the study. 72.1% of patients were satisfied with nurses and general practice organization. Older and less educated patients were generally more satisfied. Patients were more pleased with nurses' behavior (81.9%) than with practice organization (62.3%). Factor analysis revealed two underlying discriminates of patient satisfaction--"positive attitude towards the nurse" and "inaccessibility of practice". The former discriminate emphasized a great potential of nursing, which should be taken into consideration in the transformation of health care system in Croatia.
authors.affiliation: School of Public Health A. Stampar, School of Medicine, University of Zagreb, Croatia.
authors.forename: A
authors.initials: A
authors.lastname: Babić-Banaszak
authors.forename: L
authors.initials: L
authors.lastname: Kovacić
authors.forename: M
authors.initials: M
authors.lastname: Mastilica
authors.forename: S
authors.initials: S
authors.lastname: Babić
authors.forename: D
authors.initials: D
authors.lastname: Ivanković
authors.forename: A
authors.initials: A
authors.lastname: Budak
mesh_terms: D000293:Adolescent; D000328:Adult; D000367:Age Factors; D000368:Aged; D001291:Attitude of Health Personnel; D017523:Croatia; D004522:Educational Status; D005260:Female; D006297:Health Services Accessibility; D006306:Health Surveys; D006801:Humans; D008297:Male; D008875:Middle Aged; D009726:Nurses; D017060:Patient Satisfaction; D010821:Physicians, Family; D011320:Primary Health Care / Q000592:standards*; D011361:Professional Competence