title: Collaboration toward service excellence: a union-management and empowered employee partnership.
authors.affiliation: Department of Business Administration, Love School of Business, Elon University, Elon, North Carolina, USA.
authors.forename: S L
authors.initials: SL
authors.lastname: Manring
authors.forename: A
authors.initials: A
authors.lastname: Brailsford
mesh_terms: D001291:Attitude of Health Personnel; D003299:Cooperative Behavior; D004648:Employee Grievances; D017144:Focus Groups; D005521:Food Service, Hospital / Q000458:organization & administration; D006739:Hospital Administration / Q000592:standards*; D006801:Humans; D007750:Labor Unions / Q000458:organization & administration*; D008824:Michigan; D017146:Models, Organizational; D019982:Organizational Case Studies; D011209:Power, Psychological; D017749:Total Quality Management / Q000458:organization & administration*