title: Customer satisfaction: Part 2.
authors.forename: M M
authors.initials: MM
authors.lastname: Kennedy
authors.forename: R B
authors.initials: RB
authors.lastname: Pickett
mesh_terms: D002322:Career Mobility; D003258:Consumer Behavior; D007753:Laboratories / Q000458:organization & administration* / Q000592:standards; D017056:Medical Laboratory Personnel; D014481:United States