Workplace anger and aggression: informing conceptual models with data from specific encounters.
Workplace aggression is typically assessed by reports of the frequency of aggressive behaviors aggregated across incidents. Relations tested using such assessments are limited in the information they can provide about the operation of aggression within the context of a specific encounter. Analysis of data from structured interviews and questionnaire reports of employee experiences of specific workplace aggression incidents (as the target and as the aggressor) examine a variety of perceived antecedents, aggressive behaviors, and outcomes. Results suggest a variety of organizational, job-related, and personal antecedents, such as job stress and conflicts, and job-related outcomes, such as dissatisfaction. These data provide insight into the patterning of aggressive behaviors within an encounter and suggest an escalatory pattern. Data suggest relations between the severity of an aggressive encounter and the negativity of employee outcomes.
Glomb
Theresa M
TM
Industrial Relations Center, University of Minnesota, 3-300 Carlson School of Management, Minneapolis 55455, USA. tglomb@csom.umn.edu
D000328:Adult; D000374:Aggression / Q000145:classification / Q000523:psychology*; D000786:Anger; D003220:Conflict, Psychological; D005260:Female; D006801:Humans; D007398:Interpersonal Relations; D007407:Interviews as Topic; D007588:Job Satisfaction; D008297:Male; D008875:Middle Aged; D008960:Models, Psychological; D016273:Occupational Exposure; D012650:Self Disclosure; D012720:Severity of Illness Index; D013315:Stress, Psychological / Q000150:complications / Q000453:epidemiology; D011795:Surveys and Questionnaires; D014481:United States / Q000453:epidemiology; D017132:Workplace / Q000523:psychology* / Q000706:statistics & numerical data