Why some 'happy' customers walk away.
Stackpole
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IL
Stackpole& Associates, Boston, USA.
Ziemba
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E
D000368:Aged; D003258:Consumer Behavior; D019538:Health Care Surveys / Q000379:methods; D016852:Housing for the Elderly / Q000592:standards*; D006801:Humans; D019984:Quality Indicators, Health Care; D014481:United States