title: Why some 'happy' customers walk away.
authors.affiliation: Stackpole& Associates, Boston, USA.
authors.forename: I L
authors.initials: IL
authors.lastname: Stackpole
authors.forename: E
authors.initials: E
authors.lastname: Ziemba
mesh_terms: D000368:Aged; D003258:Consumer Behavior; D019538:Health Care Surveys / Q000379:methods; D016852:Housing for the Elderly / Q000592:standards*; D006801:Humans; D019984:Quality Indicators, Health Care; D014481:United States