title: LTC confidential. How--and why--to get a customer's-eye view of your facility.
authors.affiliation: Devon Hill Associates, La Jolla, Calif., USA. barbara@devon-hillassociates.com
authors.forename: Barbara
authors.initials: B
authors.lastname: Gerber
mesh_terms: D000368:Aged; D003258:Consumer Behavior; D005246:Feedback; D006801:Humans; D008389:Marketing of Health Services / Q000379:methods*; D009937:Organizational Objectives; D016544:Patient Simulation; D012866:Skilled Nursing Facilities / Q000592:standards*; D017749:Total Quality Management; D014481:United States