title: Emotions at work.
abstract: Health-care organizations are just beginning to recognize the importance of developing a manager's emotional quotient, or interpersonal skills.
authors.affiliation: School of Management, Marist College, Poughkeepsie, New York, USA. robert.grossman@marist.edu
authors.forename: R J
authors.initials: RJ
authors.lastname: Grossman
mesh_terms: D017598:Efficiency, Organizational; D004644:Emotions; D006740:Hospital Administrators / Q000193:education* / Q000523:psychology; D006801:Humans; D007360:Intelligence; D007398:Interpersonal Relations; D007857:Leadership; D015279:Organizational Culture; D011361:Professional Competence; D011787:Quality of Health Care; D013192:Staff Development; D014481:United States; D014493:United States Department of Veterans Affairs