title: Sources of social support and burnout, job satisfaction, and productivity.
abstract: Social support has been identified as an important correlate of a variety of work outcomes. Support from different sources, including family, coworkers, and supervisors, was examined in 211 traffic enforcement agents (92 men, 119 women). Outcomes included subjective variables (burnout and job satisfaction) and an objective measure of productivity (number of summonses). Support was negatively associated with burnout and positively associated with satisfaction and productivity. A cluster of support variables accounted for 7% of the variance in burnout and productivity and 12% of the variance in job satisfaction. Family support was more closely associated with burnout than with satisfaction or productivity, whereas immediate supervisor support was related to satisfaction and productivity but not burnout. Results suggest that support may be associated with work-related outcomes through multiple pathways.
authors.affiliation: Department of Psychology, St John's University, Jamaica, New York 11439, USA.
authors.forename: Caren
authors.initials: C
authors.lastname: Baruch-Feldman
authors.forename: Elizabeth
authors.initials: E
authors.lastname: Brondolo
authors.forename: Dena
authors.initials: D
authors.lastname: Ben-Dayan
authors.forename: Joseph
authors.initials: J
authors.lastname: Schwartz
mesh_terms: D000328:Adult; D002055:Burnout, Professional / Q000517:prevention & control / Q000523:psychology*; D004526:Efficiency; D005190:Family / Q000523:psychology; D005260:Female; D006801:Humans; D007398:Interpersonal Relations; D007588:Job Satisfaction; D008297:Male; D008875:Middle Aged; D009519:New York City; D016272:Occupational Health; D016495:Police; D012944:Social Support