Setting up a hotline.
Consumer assistance hotlines represent one important model for delivering health-care information to consumers. However, developing and managing such programs can be complicated. This issue brief presents some of the issues involved in setting up and maintaining a hotline. It also highlights the experiences of the Health Rights Hotline, an independent consumer assistance program in Sacramento, California.
Rouillard
Shelley
S
Health Rights Hotline, Sacramento, CA, USA.
Sheehan-Watanabe
J Bridget
JB
D003159:Community-Institutional Relations; D003254:Consumer Advocacy; D006296:Health Services; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D007318:Inservice Training; D008329:Managed Care Programs; D008331:Management Information Systems; D010561:Personnel Staffing and Scheduling; D016730:Program Development / Q000379:methods*; D011786:Quality Control; D013689:Telephone; D014481:United States