title: Nine non-clinical issues that increase liability; business practices do affect patient satisfaction.
authors.forename: K M
authors.initials: KM
authors.lastname: Roman
mesh_terms: D001071:Appointments and Schedules; D001294:Attitude to Health; D002983:Clinical Competence; D003797:Dental Staff / Q000458:organization & administration; D003812:Dentist-Patient Relations; D006801:Humans; D016365:Liability, Legal; D008389:Marketing of Health Services; D016134:Organizational Policy; D010350:Patient Credit and Collection; D010353:Patient Education as Topic / Q000458:organization & administration; D017060:Patient Satisfaction; D011215:Practice Management, Dental / Q000331:legislation & jurisprudence / Q000458:organization & administration*; D011369:Professional-Patient Relations