title: Setting up a hotline.
abstract: Consumer assistance hotlines represent one important model for delivering health-care information to consumers. However, developing and managing such programs can be complicated. This issue brief presents some of the issues involved in setting up and maintaining a hotline. It also highlights the experiences of the Health Rights Hotline, an independent consumer assistance program in Sacramento, California.
authors.affiliation: Health Rights Hotline, Sacramento, CA, USA.
authors.forename: Shelley
authors.initials: S
authors.lastname: Rouillard
authors.forename: J Bridget
authors.initials: JB
authors.lastname: Sheehan-Watanabe
mesh_terms: D003159:Community-Institutional Relations; D003254:Consumer Advocacy; D006296:Health Services; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D007318:Inservice Training; D008329:Managed Care Programs; D008331:Management Information Systems; D010561:Personnel Staffing and Scheduling; D016730:Program Development / Q000379:methods*; D011786:Quality Control; D013689:Telephone; D014481:United States