title: Complaints and claims in the UK National Health Service.
authors.forename: T S
authors.initials: TS
authors.lastname: Usha Kiran
authors.forename: N S
authors.initials: NS
authors.lastname: Jayawickrama
mesh_terms: D006801:Humans; D008318:Malpractice / Q000706:statistics & numerical data*; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D012189:Retrospective Studies; D012308:Risk Management; D013222:State Medicine; D014852:Wales