title: Phone technology systems help practices communicate with patients.
abstract: Modern computer technology provides practices with modalities to communicate directly with patients at low cost. This article describes several TeleVox systems that allow managers to confirm appointments, issue recalls, and transmit laboratory and other data. Other systems allow patients to leave messages for their providers more directly and also allow practices to supply educational information on medical topics while patients are on hold.
authors.affiliation: TeleVox Software Systems, Inc., 1210 Hillcrest Road, Mobile, AL 36695, USA. amyw@televox.com
authors.forename: Amy
authors.initials: A
authors.lastname: Wilson
mesh_terms: D003195:Computer Communication Networks / Q000191:economics / Q000295:instrumentation; D006801:Humans; D010358:Patient Participation; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011216:Practice Management, Medical / Q000191:economics / Q000458:organization & administration*; D017010:Reminder Systems; D012984:Software; D013685:Telecommunications / Q000191:economics / Q000295:instrumentation; D014481:United States