title: Mediation of patient complaints. A challenge in 1990--a reality in 2002.
authors.forename: Allan
authors.initials: A
authors.lastname: Weiss
authors.forename: Kenneth
authors.initials: K
authors.lastname: Zegart
mesh_terms: D006801:Humans; D017008:Negotiating / Q000379:methods*; D017060:Patient Satisfaction; D010817:Physician-Patient Relations