[The Tübingen questionnaire of treatment satisfaction].
OBJECTIVE
Development of an instrument to assess patient satisfaction with inpatient psychiatric treatment as one component of quality of care.


RESULTS
The TUBB 2000 has been developed in four steps (n = 80; n = 111; n = 104; n = 135) and covers the inpatients' satisfaction with 22 areas of psychiatric care. Three factors were extracted: "atmosphere", "quality of treatment", "autonomy". The relationship to the therapeutic staff was especially important for the patients. Intervention variables had no significant impact on patients' satisfaction. Answers to change oriented questions have been less variable than to a state oriented questions.


CONCLUSIONS
The construct patients' satisfaction implies many methodological pitfalls. The TUBB 2000 can provide useful change sensitive data of patients' satisfaction with the quality of care in a psychiatric unit. It may help to increase quality of inpatient care in psychiatry.
Längle
Gerhard
G
Universitätsklinik für Psychiatrie und Psychotherapie Tübingen, Germany. gerhard.laengle@med.uni-tuebingen.de
Schwärzler
Frank
F
Eschweiler
Gerhard W
GW
Renner
Gerold
G
Schramm
Kathrin
K
Waschulewski
Horst
H
D005858:Germany; D006778:Hospitals, Psychiatric / Q000706:statistics & numerical data; D006801:Humans; D008432:Mathematical Computing; D017063:Outcome Assessment, Health Care / Q000706:statistics & numerical data; D010343:Patient Admission / Q000706:statistics & numerical data; D010351:Patient Discharge / Q000706:statistics & numerical data; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011594:Psychometrics; D011785:Quality Assurance, Health Care / Q000706:statistics & numerical data*; D012559:Schizophrenia / Q000628:therapy*; D012565:Schizophrenic Psychology; D011795:Surveys and Questionnaires