The inaction effect in the psychology of regret.
Previous research showed that decisions to act (i.e., actions) produce more regret than decisions not to act (i.e., inactions). This previous research focused on decisions made in isolation and ignored that decisions are often made in response to earlier outcomes. The authors show in 4 experiments that these prior outcomes may promote action and hence make inaction more abnormal. They manipulated information about a prior outcome. As hypothesized, when prior outcomes were positive or absent, people attributed more regret to action than to inaction. However, as predicted and counter to previous research, following negative prior outcomes, more regret was attributed to inaction, a finding that the authors label the inaction effect. Experiment 4, showing differential effects for regret and disappointment, demonstrates the need for emotion-specific predictions.
Zeelenberg
Marcel
M
Department of Economic and Social Psychology, Tilburg University, The Netherlands. m.zeelenberg@kub.nl
van de Bos
Kees
K
van Dijk
Eric
E
Pieters
Rik
R
D000704:Analysis of Variance; D003657:Decision Making; D004644:Emotions; D005260:Female; D006801:Humans; D008297:Male; D009426:Netherlands; D012941:Social Responsibility