title: Phone talk. The human side of call management.
authors.affiliation: akh@mgma.com
authors.forename: Ariana
authors.initials: A
authors.lastname: Harner
mesh_terms: D003142:Communication; D006123:Group Practice / Q000458:organization & administration*; D006801:Humans; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D013192:Staff Development; D013689:Telephone; D014481:United States