Verbal abuse.
The Health and Safety Executive includes verbal abuse in its definition of work-related violence (HSE 1997). Verbal abuse is 'any remark made to or about a client which may reasonably be perceived to be demeaning, disrespectful, humiliating, intimidating, racist, sexist, homophobic, ageist or blasphemous'. Examples include making sarcastic remarks, using a condescending tone of voice or using excessive and unwanted familiarity (UKCC 1999).
Howells-Johnson
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D006801:Humans; D007400:Interprofessional Relations; D013527:Perioperative Nursing / Q000331:legislation & jurisprudence*; D010557:Personnel Administration, Hospital / Q000331:legislation & jurisprudence*; D017406:Sexual Harassment / Q000331:legislation & jurisprudence* / Q000517:prevention & control; D006113:United Kingdom; D014754:Violence / Q000331:legislation & jurisprudence* / Q000517:prevention & control