title: Pyramids to success: laying the foundation for professional practice.
abstract: Communication plays a vital role in an increasingly complex healthcare environment. Quality patient outcomes and successful collaboration depend upon the healthcare provider's ability to communicate needs. A self-directed work team at a large southeastern hospital used a quality improvement process to design a new series of workshops to enhance staff communication skills. The redesigned programming reduced duplication of education content and built upon a conceptual foundation that cultivates professional development. The workshops feature content such as self-awareness, personal effectiveness, and leadership of others.
authors.affiliation: Department of Education, Medical College of Virginia Hospitals, Virginia Commonwealth University, Richmond, Virginia, USA.
authors.forename: R
authors.initials: R
authors.lastname: Sampson
authors.forename: H
authors.initials: H
authors.lastname: Craven
authors.forename: L
authors.initials: L
authors.lastname: Kratsch
mesh_terms: D000046:Academic Medical Centers; D003142:Communication; D003479:Curriculum; D004509:Education, Nursing, Continuing / Q000458:organization & administration*; D006801:Humans; D007400:Interprofessional Relations; D007857:Leadership; D020380:Needs Assessment; D015402:Nursing Education Research; D009741:Nursing Staff, Hospital / Q000193:education* / Q000523:psychology*; D010348:Patient Care Team; D010687:Philosophy, Nursing; D011340:Problem Solving; D011361:Professional Competence / Q000592:standards*; D016730:Program Development; D015397:Program Evaluation; D013192:Staff Development / Q000458:organization & administration*; D017749:Total Quality Management / Q000458:organization & administration*; D014768:Virginia