Are we truly patient focussed?
The end user of all healthcare activity is the patient. But how do we know whether we are providing a good service? Do we take time to listen to our patients, or do we simply hide behind our professional title and pass the buck to someone else? In this, the fourth article of our series, Fiona Westwood asks some challenging questions. The answers may indicate that some changes need to be made.
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D003142:Communication; D006801:Humans; D009723:Nurse-Patient Relations; D010358:Patient Participation; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000379:methods*; D013527:Perioperative Nursing / Q000379:methods*; D006113:United Kingdom