title: Level three evaluation of an education program designed to implement patient care redesign.
abstract: Patient care redesign is a process of reorienting healthcare institutions to a more patient-centered process. Inova Health System, a large Northern Virginia system, recently instituted such a redesign. The System's department of education was charged with designing a curriculum to introduce the new concept to all staff. This article analyzes the results of a survey that evaluated self-reported behaviors and attitudes of staff following attendance at the mandatory classes and discusses methodological aspects of the evaluation. The approach to evaluation discussed in this article provides a practical model for staff development educators when confronted with the task of evaluating results of educational programs.
authors.affiliation: Inova Fairfax Hospital-Inova Learning Network, Falls Church, Virginia, USA.
authors.forename: R J
authors.initials: RJ
authors.lastname: McGregor
mesh_terms: D001291:Attitude of Health Personnel; D002983:Clinical Competence / Q000592:standards*; D003142:Communication; D003479:Curriculum; D007722:Health Knowledge, Attitudes, Practice; D006754:Hospital Restructuring / Q000458:organization & administration*; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration*; D017145:Models, Educational; D015279:Organizational Culture; D009936:Organizational Innovation; D009937:Organizational Objectives; D018802:Patient-Centered Care / Q000458:organization & administration*; D010564:Personnel, Hospital / Q000193:education* / Q000523:psychology; D015397:Program Evaluation / Q000379:methods*; D012647:Self-Assessment; D011795:Surveys and Questionnaires; D014768:Virginia