The role of the certified diabetes educator in telephone counseling.
This paper describes a telephone-based, outcomes-focused approach to diabetes education provided by certified diabetes educators (CDEs).



Random chart audits were conducted to evaluate the scope of practice and effectiveness of telephone-based interventions provided by CDEs to people with diabetes. Four case studies and a sample prevention case are used to illustrate the role of telephone-based CDEs in providing diabetes education.



Counseling provided by CDEs helped to identify potential barriers and strategies for making lifestyle behavioral changes.



Telephone-based counseling is a brief, effective, ongoing intervention that gives patients with diabetes immediate access to CDEs who provide education to support lifestyle behavioral changes.
Hayes
J T
JT
From the Center for Health Promotion, HealthPartners, Minneapolis, Minnesota.
Boucher
J L
JL
From the Center for Health Promotion, HealthPartners, Minneapolis, Minnesota.
Pronk
N P
NP
From the Center for Health Promotion, HealthPartners, Minneapolis, Minnesota.
Gehling
E
E
From the Center for Health Promotion, HealthPartners, Minneapolis, Minnesota.
Spencer
M
M
From the Center for Health Promotion, HealthPartners, Minneapolis, Minnesota.
Waslaski
J
J
From the Center for Health Promotion, HealthPartners, Minneapolis, Minnesota.
D000488:Allied Health Personnel / Q000592:standards*; D002568:Certification; D003376:Counseling; D003920:Diabetes Mellitus / Q000534:rehabilitation*; D004435:Eating; D015444:Exercise; D006801:Humans; D010353:Patient Education as Topic / Q000379:methods; D011785:Quality Assurance, Health Care; D013689:Telephone; D014481:United States