title: NHS Direct audited.
authors.forename: Steve
authors.initials: S
authors.lastname: George
mesh_terms: D003258:Consumer Behavior; D017048:Health Care Costs; D015277:Hotlines / Q000592:standards*; D006801:Humans; D007255:Information Services / Q000592:standards*; D008330:Management Audit; D013222:State Medicine / Q000592:standards*; D006113:United Kingdom