title: The need to reform NHS complaints procedures.
authors.affiliation: Health Law, Nottingham Law School, The Nottingham Trent University.
authors.forename: J
authors.initials: J
authors.lastname: Tingle
mesh_terms: D006801:Humans; D010358:Patient Participation; D017060:Patient Satisfaction; D011785:Quality Assurance, Health Care; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom