title: At your service. After years of feeble attempts to improve customer relations, hospitals are turning to the professionals and spending big bucks to keep their patients happy.
authors.forename: Michael
authors.initials: M
authors.lastname: Romano
mesh_terms: D003253:Consultants; D003284:Contract Services; D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D017060:Patient Satisfaction; D014481:United States