Five-star service.
For the second part in the series of articles featuring human resources initiatives in Michigan hospitals (part one appeared in the November/December issue of Michigan Health & Hospitals magazine), the spotlight is on Lakeland Regional Health System, with three hospitals in southwest Nichigan. It has changed its culture of care to be more oriented toward service.
Brown
Jillian M
JM
D015285:Hospital-Patient Relations; D006801:Humans; D007588:Job Satisfaction; D008824:Michigan; D009096:Multi-Institutional Systems / Q000458:organization & administration; D015279:Organizational Culture; D017060:Patient Satisfaction