title: Five-star service.
abstract: For the second part in the series of articles featuring human resources initiatives in Michigan hospitals (part one appeared in the November/December issue of Michigan Health & Hospitals magazine), the spotlight is on Lakeland Regional Health System, with three hospitals in southwest Nichigan. It has changed its culture of care to be more oriented toward service.
authors.forename: Jillian M
authors.initials: JM
authors.lastname: Brown
mesh_terms: D015285:Hospital-Patient Relations; D006801:Humans; D007588:Job Satisfaction; D008824:Michigan; D009096:Multi-Institutional Systems / Q000458:organization & administration; D015279:Organizational Culture; D017060:Patient Satisfaction