Customer service revisited.
Customer service requires a system, which includes, but is not limited to having pleasant staff members. It requires a systemized approach to every patient every day. The steps of customer service are as integral to the success of the practice as are those of scheduling and case presentation. Customer service is a unique opportunity to differentiate a practice, justify the value for fees, and satisfy almost every patient.
Levin
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D003812:Dentist-Patient Relations; D006801:Humans; D011215:Practice Management, Dental