title: The role of the certified diabetes educator in telephone counseling.
abstract: This paper describes a telephone-based, outcomes-focused approach to diabetes education provided by certified diabetes educators (CDEs).
  
  
  
  Random chart audits were conducted to evaluate the scope of practice and effectiveness of telephone-based interventions provided by CDEs to people with diabetes. Four case studies and a sample prevention case are used to illustrate the role of telephone-based CDEs in providing diabetes education.
  
  
  
  Counseling provided by CDEs helped to identify potential barriers and strategies for making lifestyle behavioral changes.
  
  
  
  Telephone-based counseling is a brief, effective, ongoing intervention that gives patients with diabetes immediate access to CDEs who provide education to support lifestyle behavioral changes.
authors.affiliation: From the Center for Health Promotion, HealthPartners, Minneapolis, Minnesota.
authors.forename: J T
authors.initials: JT
authors.lastname: Hayes
authors.affiliation: From the Center for Health Promotion, HealthPartners, Minneapolis, Minnesota.
authors.forename: J L
authors.initials: JL
authors.lastname: Boucher
authors.affiliation: From the Center for Health Promotion, HealthPartners, Minneapolis, Minnesota.
authors.forename: N P
authors.initials: NP
authors.lastname: Pronk
authors.affiliation: From the Center for Health Promotion, HealthPartners, Minneapolis, Minnesota.
authors.forename: E
authors.initials: E
authors.lastname: Gehling
authors.affiliation: From the Center for Health Promotion, HealthPartners, Minneapolis, Minnesota.
authors.forename: M
authors.initials: M
authors.lastname: Spencer
authors.affiliation: From the Center for Health Promotion, HealthPartners, Minneapolis, Minnesota.
authors.forename: J
authors.initials: J
authors.lastname: Waslaski
mesh_terms: D000488:Allied Health Personnel / Q000592:standards*; D002568:Certification; D003376:Counseling; D003920:Diabetes Mellitus / Q000534:rehabilitation*; D004435:Eating; D015444:Exercise; D006801:Humans; D010353:Patient Education as Topic / Q000379:methods; D011785:Quality Assurance, Health Care; D013689:Telephone; D014481:United States