Convert physician gripes into health care process changes.
Most health care organizations don't solicit complaints from physicians because they think they hear enough criticism already. Those that recognize physicians as the "purchasers" of health care are in a terrific position to increase provider satisfaction and improve overall operations, says a California consultant who specializes in performance improvement.
D003142:Communication; D003258:Consumer Behavior; D018578:Hospital-Physician Relations; D006801:Humans; D008389:Marketing of Health Services; D008505:Medical Staff, Hospital / Q000191:economics / Q000523:psychology*; D017060:Patient Satisfaction; D017064:Process Assessment, Health Care; D017749:Total Quality Management / Q000379:methods*; D014481:United States