title: [Awareness of the Info-Sante CLSC telephone service by users of urgent care services].
abstract: BACKGROUND
  The CLSC's Info-Santé telephone service is one of the Quebec health network's reorganization measures aimed at decreasing the number of visits to hospital emergency rooms for non-urgent health problems. This study analyzes the awareness of this service among users of hospital emergency services and walk-in medical clinics.
  
  
  METHODS
  In all, 850 patients were interviewed. Logistic regressions were performed.
  
  
  RESULTS
  The results revealed that 75.5% (CI .95 = 0.73-0.78) of the participants were indeed aware of the CLSC's Info-Santé telephone service. Awareness was found to be dependent on age, sex, income, the use of walk-in CLSC medical services, the availability of a regular source of health care and the perception of one's health status.
  
  
  CONCLUSIONS
  Further strategies should be developed in order to increase the use of this service, thus helping to guide patients to more appropriate sources of health care.
authors.affiliation: Groupe de recherche interdisciplinaire en santé, Faculté de médecine, Université de Montréal, C.P. 6128, succursale Centre-ville, Montréal, Québec H3C 3J7. martine.lafrance@sympatico.ca
authors.forename: Martine
authors.initials: M
authors.lastname: Lafrance
authors.forename: Nicole
authors.initials: N
authors.lastname: Leduc
mesh_terms: D000328:Adult; D001364:Awareness; D003625:Data Collection; D004636:Emergency Service, Hospital / Q000706:statistics & numerical data*; D005260:Female; D006297:Health Services Accessibility; D006302:Health Services Research; D006801:Humans; D008297:Male; D008875:Middle Aged; D011320:Primary Health Care; D011792:Quebec; D019114:Remote Consultation; D013689:Telephone; D014218:Triage / Q000379:methods*
vernacular_title: La connaissance du service téléphonique Info-Santé CLSC chez les usagers des services d'urgence.