Wide application of CQI in home care.
Organizations are often overwhelmed when faced with a need to develop a comprehensive quality improvement program and use a cross-organizational team to improve outcomes. This article describes the total quality management program implemented in a long-term home health care program in New York State. It describes common issues, such as incidents, multidisciplinary clinical record documentation audits, and staff competency. As a result of this comprehensive performance improvement process, this organization has not only changed the manner in which it operates but also improved its performance.
Morahan
Stephanie
S
Long Term Home Health Care Program and Hospice, Parker Jewish Geriatric Institute, Lake Success, New York, USA.
D005260:Female; D006699:Home Care Services / Q000592:standards*; D006801:Humans; D008134:Long-Term Care / Q000592:standards*; D008297:Male; D008330:Management Audit / Q000379:methods; D008485:Medical Audit / Q000379:methods; D017146:Models, Organizational; D009518:New York; D010043:Outcome and Process Assessment, Health Care / Q000379:methods*; D017749:Total Quality Management / Q000379:methods*