The impact of cross-training on team effectiveness.
The authors examined the role of cross-training in developing shared team-interaction mental models, coordination, and performance in a 2-experiment study using computer simulation methodology (for Experiment 1, N = 45 teams; for Experiment 2, N = 49 teams). Similar findings emerged across the 2 experiments. First, cross-training enhanced the development of shared team-interaction models. Second, coordination mediated the relationship between shared mental models and team performance. However, there was some inconsistency in the findings concerning the depth of cross-training necessary for improving shared mental models. Results are discussed in terms of the impact of different levels of cross-training on team effectiveness.
Marks
Michelle A
MA
Department of Psychology, Florida International University, Miami 33199, USA. marksm@fiu.edu
Sabella
Mark J
MJ
Burke
C Shawn
CS
Zaccaro
Stephen J
SJ
D000293:Adolescent; D000328:Adult; D003198:Computer Simulation; D003657:Decision Making; D005260:Female; D006801:Humans; D007324:Institutional Management Teams; D007398:Interpersonal Relations; D008297:Male; D017146:Models, Organizational; D013647:Task Performance and Analysis