A proposal to use a balanced scorecard to evaluate Information for Health: an information strategy for the modern NHS (1998-2005).
The author was invited to assist in the development of an evaluation methodology for the Strategy. One of the conundrums of measuring the information management & technology (IM&T) function is that infrastructure investments cannot be cost justified on a return on investment basis. The balanced scorecard (BSC) is a means to evaluate corporate performance from four different perspectives: the financial perspective, the internal business process perspective, the customer perspective, and the learning and growth perspective. An IM&T BSC for Information for Health was recommended as means of allowing managers to see the positive and negative impacts of IM&T activities on the factors that are important to the NHS as a whole.
Protti
Denis
D
School of Health Information Science, Human and Social Development, University of Victoria, Rm A202, Box 3050, BC, Canada, V8W 3P5. dprotti@uvic.ca
D019985:Benchmarking; D005069:Evaluation Studies as Topic; D006801:Humans; D008490:Medical Informatics / Q000592:standards*; D013673:Technology Assessment, Biomedical / Q000379:methods