title: Using customer satisfaction surveys to improve quality of care in nursing homes.
authors.affiliation: Social Work Program, Utah State University, Logan 84322-0730, USA. tpeak@wpo.hass.usu.edu
authors.forename: Terry
authors.initials: T
authors.lastname: Peak
authors.forename: Sara V
authors.initials: SV
authors.lastname: Sinclair
mesh_terms: D003258:Consumer Behavior; D019538:Health Care Surveys; D006801:Humans; D007588:Job Satisfaction; D009735:Nursing Homes / Q000592:standards*; D019982:Organizational Case Studies; D017063:Outcome Assessment, Health Care; D017060:Patient Satisfaction; D010934:Planning Techniques; D024382:Professional Role; D012947:Social Work; D017749:Total Quality Management; D014481:United States; D014589:Utah