title: Telephone triage in Western Australia.
abstract: We describe the development and operations of the first large-scale Australian medical telephone triage centre. Studies have commenced to evaluate efficacy and safety of the service, as well as gauge the impact on demand for healthcare services.
authors.affiliation: HealthDirect, Leederville, WA. Val.Turner@mckesson.com.au
authors.forename: Valendar F
authors.initials: VF
authors.lastname: Turner
authors.forename: Peter J
authors.initials: PJ
authors.lastname: Bentley
authors.forename: Sharon A
authors.initials: SA
authors.lastname: Hodgson
authors.forename: Peter J
authors.initials: PJ
authors.lastname: Collard
authors.forename: Rosalia
authors.initials: R
authors.lastname: Drimatis
authors.forename: Catherine
authors.initials: C
authors.lastname: Rabune
authors.forename: Andrew J
authors.initials: AJ
authors.lastname: Wilson
mesh_terms: D015277:Hotlines; D006801:Humans; D024802:Nurse's Role; D019114:Remote Consultation; D013689:Telephone; D014218:Triage; D014904:Western Australia