title: Rework the workload.
abstract: Kindred Healthcare, Inc., the nation's largest full-service network of long-term acute care hospitals, initiated a 3-year strategic plan to re-evaluate its workload management system. Here, follow the project's most important and difficult phase--designing and implementing the patient classification system.
authors.affiliation: Kindred Healthcare, Inc., Louisville, Ky., USA.
authors.forename: Linda
authors.initials: L
authors.lastname: O'Bryan
authors.forename: Janelle
authors.initials: J
authors.lastname: Krueger
authors.forename: Ruth
authors.initials: R
authors.lastname: Lusk
mesh_terms: D006801:Humans; D009738:Nursing Service, Hospital / Q000458:organization & administration*; D019982:Organizational Case Studies; D010361:Patients / Q000145:classification*; D014481:United States; D016526:Workload