title: Speak carefully.
authors.affiliation: Youth Services, Bedford Park Public Library, Bedford Park, Illinois, USA.
authors.forename: K
authors.initials: K
authors.lastname: Sutherland
mesh_terms: D001007:Anxiety / Q000517:prevention & control; D003142:Communication; D005239:Fear; D006801:Humans; D009723:Nurse-Patient Relations; D010353:Patient Education as Topic / Q000379:methods* / Q000592:standards; D017060:Patient Satisfaction; D012660:Semantics