Patient satisfaction with nurse practitioner service in a rural setting.
OBJECTIVE
To determine the level of patient satisfaction with service provided by nurse practitioners (NP) to rural patients.


METHODS
Original research utilizing the Nurse Practitioner Satisfaction Instrument (NPSI), developed by the researcher and completed by a convenience sample of 93 rural patients.


CONCLUSIONS
Overall there was a high level of patient satisfaction with NP service. Significant relationships (p < or = .05) were identified between patient satisfaction and the subject's age, educational level, familiarity with the NP seen, overall health, satisfaction with expectations of service being met, and likelihood to recommend the NP to others.


CONCLUSIONS
These findings can be used to support the effectiveness of NP providers and the need for less restriction in reimbursement policies, which in turn, may improve access to care in rural and underserved areas.
Knudtson
N
N
Lake Mills Clinic-Mayo Health System, 309 South, 10th Avenue East, Lake Mills, IA 50450, USA. knudtson.nancy@mayo.edu
D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D005260:Female; D019538:Health Care Surveys; D006297:Health Services Accessibility; D006801:Humans; D008297:Male; D008507:Medically Underserved Area; D008875:Middle Aged; D009722:Nurse Practitioners / Q000592:standards*; D009731:Nursing Audit; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D019035:Rural Health Services / Q000592:standards*; D000078329:Workforce