title: Convert physician gripes into health care process changes.
abstract: Most health care organizations don't solicit complaints from physicians because they think they hear enough criticism already. Those that recognize physicians as the "purchasers" of health care are in a terrific position to increase provider satisfaction and improve overall operations, says a California consultant who specializes in performance improvement.
mesh_terms: D003142:Communication; D003258:Consumer Behavior; D018578:Hospital-Physician Relations; D006801:Humans; D008389:Marketing of Health Services; D008505:Medical Staff, Hospital / Q000191:economics / Q000523:psychology*; D017060:Patient Satisfaction; D017064:Process Assessment, Health Care; D017749:Total Quality Management / Q000379:methods*; D014481:United States