title: First port of call.
authors.forename: G
authors.initials: G
authors.lastname: Scott
mesh_terms: D001291:Attitude of Health Personnel; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D020380:Needs Assessment; D009730:Nursing Assessment / Q000458:organization & administration*; D015403:Nursing Evaluation Research; D017060:Patient Satisfaction; D015397:Program Evaluation; D013222:State Medicine / Q000458:organization & administration*; D014218:Triage / Q000458:organization & administration*; D006113:United Kingdom