title: At your service. Programs raise customer satisfaction levels while lowering costs.
authors.forename: Ed
authors.initials: E
authors.lastname: Rabinowitz
mesh_terms: D002568:Certification; D003258:Consumer Behavior; D006801:Humans; D007253:Information Centers / Q000592:standards*; D008329:Managed Care Programs / Q000592:standards*; D008824:Michigan; D015279:Organizational Culture; D011369:Professional-Patient Relations; D016730:Program Development; D013689:Telephone / Q000592:standards; D017749:Total Quality Management / Q000379:methods*; D014481:United States