title: Best practices in customer service. Report cards.
authors.affiliation: Mercy Medical Center, North Iowa, USA.
authors.forename: John
authors.initials: J
authors.lastname: Eckhart
mesh_terms: D000720:Ancillary Services, Hospital / Q000592:standards*; D019985:Benchmarking / Q000706:statistics & numerical data*; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D006801:Humans; D007755:Laboratories, Hospital / Q000592:standards*; D019984:Quality Indicators, Health Care; D014481:United States