A systems approach to resolving OR conflict.
Effective communication and courteous interaction with other hospital departments are essential for a smooth-running OR. To function effectively in a perioperative setting, OR personnel need patience, knowledge, and skill in problem-solving techniques. When health care employees are not taught these techniques and protocols are not in place to manage conflict, friction develops and productivity suffers. In this article, conflict situations between two hospital departments and on OR are presented to characterize successful conflict resolution methods using a systems approach. The results include reduction of surgical procedure delays, efficient ordering of supplies, and improved interpersonal relations.
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Alvin (Tex) Community College, USA.
D003220:Conflict, Psychological; D003299:Cooperative Behavior; D006801:Humans; D015274:Interdepartmental Relations; D007400:Interprofessional Relations; D009871:Operating Room Nursing / Q000458:organization & administration*; D009873:Operating Rooms; D019982:Organizational Case Studies; D011340:Problem Solving; D014481:United States