title: How to handle complaints.
authors.forename: M
authors.initials: M
authors.lastname: Robotham
mesh_terms: D000223:Adaptation, Psychological; D003142:Communication; D015285:Hospital-Patient Relations; D006801:Humans; D009723:Nurse-Patient Relations; D009737:Nursing Records / Q000592:standards; D009740:Nursing Staff / Q000523:psychology*; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D011787:Quality of Health Care; D012308:Risk Management / Q000458:organization & administration