How to handle complaints.
Robotham
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M
D000223:Adaptation, Psychological; D003142:Communication; D015285:Hospital-Patient Relations; D006801:Humans; D009723:Nurse-Patient Relations; D009737:Nursing Records / Q000592:standards; D009740:Nursing Staff / Q000523:psychology*; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D011787:Quality of Health Care; D012308:Risk Management / Q000458:organization & administration