title: "World-class service": patient satisfaction in a customer-driven market.
authors.forename: Russell C
authors.initials: RC
authors.lastname: Coile
mesh_terms: D003142:Communication; D017598:Efficiency, Organizational; D015285:Hospital-Patient Relations; D006764:Hospitals, Community / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D008389:Marketing of Health Services; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D011785:Quality Assurance, Health Care; D014481:United States