Leading by listening: a key to synergy.
Conflict abounds in health care. Some employees are disgruntled, feeling overworked and under-appreciated. Tensions between health care providers and payers are creating financial stresses. At times, physician and leader relations are strained. Government rules and regulations in the compliance arena have added to the malaise. The sources of conflict are seemingly endless.
Warkoczeski
Larry
L
Mountain States Health Alliance, Johnson City, TN, USA. warkoczeski@msha.com
Hornsby
Tom
T
D003220:Conflict, Psychological; D006298:Health Services Administration; D006801:Humans; D007400:Interprofessional Relations; D007857:Leadership; D010559:Personnel Management; D014481:United States