title: Implementing clinical education for phlebotomists.
abstract: Change is a regular occurrence in the healthcare system, but individuals might see it as difficult, stressful and frustrating. Implementing change with strategic planning and support for staff is an effective method. This article describes the change process for introducing a formal education programme for phlebotomy staff in an acute paediatric and maternity NHS trust hospital.
authors.affiliation: Schiehallion Unit, Yorkhill NHS Trust, Glasgow.
authors.forename: N D
authors.initials: ND
authors.lastname: McIntosh
mesh_terms: D001291:Attitude of Health Personnel; D002983:Clinical Competence / Q000592:standards*; D003479:Curriculum; D006771:Hospitals, Maternity; D006776:Hospitals, Pediatric; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration*; D007587:Job Description; D017056:Medical Laboratory Personnel / Q000193:education* / Q000458:organization & administration / Q000523:psychology; D008960:Models, Psychological; D009936:Organizational Innovation; D009937:Organizational Objectives; D018962:Phlebotomy; D016730:Program Development / Q000379:methods; D012606:Scotland