Understanding and dealing with anger, aggression and violence.
Following the launch in 1999 of the government's Zero Tolerance campaign against violence and aggression towards healthcare staff, Phil Garnham looks at how healthcare staff can help to prevent violence and aggression by understanding patient issues, and find a safe, productive solution together.
Garnham
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Bracton Centre, Bexley, Kent. phil.garnham@oxleas.nhs.uk
D000223:Adaptation, Psychological; D000374:Aggression; D000786:Anger; D001291:Attitude of Health Personnel; D002983:Clinical Competence; D003142:Communication; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D009723:Nurse-Patient Relations; D009730:Nursing Assessment; D009740:Nursing Staff / Q000193:education / Q000523:psychology*; D011368:Professional-Family Relations; D012307:Risk Factors; D012637:Security Measures; D014705:Verbal Behavior; D014754:Violence / Q000517:prevention & control* / Q000523:psychology*