title: NHS direct Wales: a national nurse-led service.
authors.affiliation: School of Health Science, University of Wales.
authors.forename: I
authors.initials: I
authors.lastname: Govier
authors.forename: G
authors.initials: G
authors.lastname: Howells
authors.forename: S
authors.initials: S
authors.lastname: Jones
mesh_terms: D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D009740:Nursing Staff / Q000458:organization & administration*; D010560:Personnel Selection / Q000458:organization & administration; D012017:Referral and Consultation / Q000458:organization & administration*; D013222:State Medicine / Q000458:organization & administration*; D014218:Triage / Q000458:organization & administration; D014852:Wales