title: Leading by listening: a key to synergy.
abstract: Conflict abounds in health care. Some employees are disgruntled, feeling overworked and under-appreciated. Tensions between health care providers and payers are creating financial stresses. At times, physician and leader relations are strained. Government rules and regulations in the compliance arena have added to the malaise. The sources of conflict are seemingly endless.
authors.affiliation: Mountain States Health Alliance, Johnson City, TN, USA. warkoczeski@msha.com
authors.forename: Larry
authors.initials: L
authors.lastname: Warkoczeski
authors.forename: Tom
authors.initials: T
authors.lastname: Hornsby
mesh_terms: D003220:Conflict, Psychological; D006298:Health Services Administration; D006801:Humans; D007400:Interprofessional Relations; D007857:Leadership; D010559:Personnel Management; D014481:United States