CAHPS in practice: the Iowa demonstration.
This article evaluates the usefulness of the Consumer Assessment of Health Plan Study (CAHPS) surveys and reports in a demonstration and evaluation with three health care purchasers in Iowa. The CAHPS survey detected significant differences between health plans in several domains of health care. Both paper- and Web-based consumer reports were developed and distributed to consumers and stakeholders. There was some agreement on the value of these reports, but areas for improvement were noted.
Damiano
Peter C
PC
Health Policy Research Program, University of Iowa, Iowa City, Iowa, USA.
Willard
Jean C
JC
Tyler
Margaret C
MC
Momany
Elizabeth T
ET
Hays
Ron D
RD
Kanouse
David E
DE
Farley
Donna O
DO
D003258:Consumer Behavior; D030881:Disclosure; D006264:Health Benefit Plans, Employee / Q000592:standards*; D019538:Health Care Surveys; D006302:Health Services Research; D006801:Humans; D007255:Information Services / Q000600:supply & distribution*; D007484:Iowa; D008329:Managed Care Programs / Q000592:standards*; D010865:Pilot Projects; D011787:Quality of Health Care