Developing a crisis response team.
To handle increased asaultive behavior on three psychiatric units while keeping staff and other patients safe, a Crisis Response Team was developed consisting of staff from psychiatry and officers from security. A written manual included the new policies and procedures and teaching content for verbal and physical deescalation techniques. A special inservice education program for assaultive crisis management was implemented. This model can be replicated in other areas of healthcare where it is necessary to deal with patients who lose verbal or physical control.
Zook
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Milton S. Hershey Medical Center, Hershey, Pennsylvania, USA. ruthzook@msn.com
D003419:Crisis Intervention / Q000379:methods / Q000458:organization & administration*; D006801:Humans; D007318:Inservice Training / Q000379:methods; D008370:Manuals as Topic; D016294:Models, Nursing; D009746:Nursing, Team / Q000458:organization & administration*; D010414:Pennsylvania; D016730:Program Development; D011568:Psychiatric Nursing / Q000193:education / Q000458:organization & administration*; D012637:Security Measures / Q000458:organization & administration; D014754:Violence / Q000517:prevention & control