title: CAHPS in practice: the Iowa demonstration.
abstract: This article evaluates the usefulness of the Consumer Assessment of Health Plan Study (CAHPS) surveys and reports in a demonstration and evaluation with three health care purchasers in Iowa. The CAHPS survey detected significant differences between health plans in several domains of health care. Both paper- and Web-based consumer reports were developed and distributed to consumers and stakeholders. There was some agreement on the value of these reports, but areas for improvement were noted.
authors: Health Policy Research Program, University of Iowa, Iowa City, Iowa, USA.
authors: Peter C
authors: PC
authors: Damiano
authors: Jean C
authors: JC
authors: Willard
authors: Margaret C
authors: MC
authors: Tyler
authors: Elizabeth T
authors: ET
authors: Momany
authors: Ron D
authors: RD
authors: Hays
authors: David E
authors: DE
authors: Kanouse
authors: Donna O
authors: DO
authors: Farley
mesh_terms: D003258:Consumer Behavior; D030881:Disclosure; D006264:Health Benefit Plans, Employee / Q000592:standards*; D019538:Health Care Surveys; D006302:Health Services Research; D006801:Humans; D007255:Information Services / Q000600:supply & distribution*; D007484:Iowa; D008329:Managed Care Programs / Q000592:standards*; D010865:Pilot Projects; D011787:Quality of Health Care