Communication. Improving RNs' organizational and professional identification in managed care hospitals.
Nurse administrators are searching for an expanded repertoire of strategies to attract and retain qualified nursing staff in today's managed care environment. This study examined hospital registered nurses' interpretations of managed care and the effects of those views on nurses' identification with their employing organization and the nursing profession. Findings show that nurses held greater identification with their occupation than their organization. Significant factors influencing nurses' attachment to both of these reference groups included uncertainty about managed care changes, information received about managed care changes, and effects of managed care on the nursing role. Communication principles and strategies are presented to nurse leaders for use in fostering a stronger organizational affiliation among staff nurses while maintaining a strong identification with the nursing profession.
Apker
Julie
J
Western Michigan University, Kalamazoo, Mich., USA. julie.apker@wmich.edu
Fox
Dorothy H
DH
D001291:Attitude of Health Personnel; D003142:Communication; D019033:Delivery of Health Care, Integrated / Q000458:organization & administration; D007722:Health Knowledge, Attitudes, Practice; D006784:Hospitals, Teaching / Q000458:organization & administration; D006786:Hospitals, Urban / Q000458:organization & administration; D006801:Humans; D007400:Interprofessional Relations; D008329:Managed Care Programs / Q000458:organization & administration*; D015146:Midwestern United States; D015401:Nursing Administration Research; D009741:Nursing Staff, Hospital / Q000458:organization & administration* / Q000523:psychology*; D010558:Personnel Loyalty; D012933:Social Identification; D011795:Surveys and Questionnaires