A mens' meeting place: quality and service effectiveness.
An audit on quality and service effectiveness at a community mens' meeting place located in Kwinana, Western Australia, was undertaken using the tools for reviewing mental health services, in accordance with the 1997 National Standards for Mental Health Services. A psychologist collected data, throughout a six-week period, using client and chart assessment. A total of 36 consumers, four counsellors and the coordinator were interviewed, both formally and informally. The questions asked reflected the specific criteria related to each standard. Following a review of the results a detailed follow-up and feedback plan was developed, with the suggestion to implement and review organisation specific policies and practices using the 360-degree cycle of monitoring, assessing, taking action, follow-up and feedback.
Pennebaker
Duane
D
Centre for Mental Health Services Research, Mount Lawley, Australia.
Vogels
Rosina
R
D000328:Adult; D003155:Community Mental Health Centers / Q000458:organization & administration*; D003419:Crisis Intervention / Q000458:organization & administration*; D017598:Efficiency, Organizational; D006301:Health Services Needs and Demand; D006801:Humans; D008297:Male; D001523:Mental Disorders / Q000628:therapy; D008875:Middle Aged; D010043:Outcome and Process Assessment, Health Care; D015397:Program Evaluation; D011785:Quality Assurance, Health Care; D019966:Substance-Related Disorders / Q000628:therapy; D014754:Violence / Q000517:prevention & control; D014904:Western Australia; D000092864:Suicide Prevention