Evaluating stakeholder management performance using a stakeholder report card: the next step in theory and practice.
In the highly competitive health care environment, the survival of an organization may depend on how well powerful stakeholders are managed. Yet, the existing strategic stakeholder management process does not include evaluation of stakeholder management performance. To address this critical gap, this paper proposes a systematic method for evaluation using a stakeholder report card. An example of a physician report card based on this methodology is presented.
Malvey
Donna
D
University of South Florida, College of Public Health, Department of Health Policy and Management, Tampa, USA.
Fottler
Myron D
MD
Slovensky
Donna J
DJ
D005069:Evaluation Studies as Topic; D006298:Health Services Administration / Q000592:standards*; D018578:Hospital-Physician Relations; D006801:Humans; D007255:Information Services; D007373:Interinstitutional Relations; D007400:Interprofessional Relations; D007449:Investments / Q000458:organization & administration*; D008330:Management Audit; D008505:Medical Staff, Hospital / Q000592:standards; D017146:Models, Organizational; D015279:Organizational Culture; D010934:Planning Techniques; D015397:Program Evaluation; D019984:Quality Indicators, Health Care; D012945:Social Values; D014481:United States