The art of leading with grace.
Uncivilized environments take their toll on people who work there. Cultures of distrust are created and there is no warmth, reverence, or love available for the healing work of health care. We can blame the staff, or we can look at ourselves and recognize that the staff is merely a reflection of ourselves. Gracious leaders create a gracious and loving staff who care for patients and their families in extraordinary ways.
Kerfoot
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Hermann Hospital, Memorial Hermann Healthcare System, Houston, TX, USA.
D006801:Humans; D007398:Interpersonal Relations; D007857:Leadership