Performance management data systems for nursing service organizations.
Increasing demands are being placed on nursing administrators to manage the cost-efficiency and quality-effectiveness of the nursing service organization. One effective administrative tool that can be used for both internal management and external reporting of a nursing service organization performance is the performance management data system described in this article. While efforts are underway to build essential elements of a performance management data system, including the structure and content of nursing-sensitive databases and data management methods, no consensus has been reached. The author reviews the relevant literature and offers guidelines to take the nursing administrator through the process of developing a performance management data system. Beginning with a conceptualization of the nursing service organization as a system, the 5-phased process moves through data variable selection, data variable measurement, and data analysis to the final internal and external reporting of the organization's performance.
Gregg
Andrea C
AC
University of Florida College of Nursing, Health Science Center-Jacksonville, Jacksonville, Fla., USA. greggac@nursing.ufl.edu
D003362:Cost-Benefit Analysis; D003625:Data Collection; D003627:Data Interpretation, Statistical; D003628:Database Management Systems / Q000458:organization & administration*; D003661:Decision Support Techniques; D017598:Efficiency, Organizational; D006801:Humans; D016294:Models, Nursing; D017146:Models, Organizational; D009739:Nursing Services / Q000458:organization & administration*; D009937:Organizational Objectives; D017063:Outcome Assessment, Health Care / Q000458:organization & administration*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012680:Sensitivity and Specificity; D013597:Systems Analysis