title: Doctors beware: why a patient complains is not always what it seems.
authors: Emergency Support Services, Royal North Shore Hospital, Sydney, New South Wales, Australia.
authors: John
authors: J
authors: Vinen
mesh_terms: D001291:Attitude of Health Personnel; D001315:Australia; D004630:Emergencies; D004635:Emergency Medicine / Q000592:standards / Q000639:trends; D004636:Emergency Service, Hospital / Q000592:standards* / Q000639:trends; D004645:Empathy; D005260:Female; D006801:Humans; D008297:Male; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D019984:Quality Indicators, Health Care; D012720:Severity of Illness Index; D013995:Time