Your recall program: is it as productive as it could be?
A good recall system can improve the efficiency of any dental office. The majority of patients do not respond to the standard reminder postcard used in the passive recall system. An active prebooking system is far more productive. This article will outline an effective recall program and include discussion of implementation, verbal skills, and patient reactivation.
Goldstein
Jeffrey M
JM
University of California at Los Angeles School of Dentistry, USA. jgoldst@ucla.edu
D001071:Appointments and Schedules; D004526:Efficiency; D006801:Humans; D011215:Practice Management, Dental; D017010:Reminder Systems