title: Essentials for effective communication in oncology nursing: assertiveness, conflict management, delegation, and motivation.
abstract: The ability to communicate effectively with a multidisciplinary team in an assertive manner to resolve conflict, motivate others, and delegate tasks is a prerequisite skill to promote a harmonious work environment. Acquisition of this skill is often a combination of inherent attributes and learned experiences. This article describes a program on assertiveness, conflict resolution, motivation of others, and delegation. Nurses are encouraged to seek expertise from other departments (e.g., Human Resources) to help them develop similar programs.
authors: Memorial Sloan Kettering Care Center, New York, USA. Walczak_Mary_Bmskcc_Nursing@mskmail.mskcc.org
authors: M B
authors: MB
authors: Walczak
authors: P L
authors: PL
authors: Absolon
mesh_terms: D000553:Ambulatory Care; D001242:Assertiveness; D003142:Communication; D003220:Conflict, Psychological; D006801:Humans; D007318:Inservice Training / Q000379:methods; D007400:Interprofessional Relations; D009042:Motivation; D009518:New York; D009859:Oncology Nursing / Q000193:education / Q000379:methods*; D010348:Patient Care Team; D016730:Program Development; D015397:Program Evaluation