[Measure of nursing care results: user satisfaction].
In nursing, the evaluation of quality of care should rely on outcome indicators that are sensitive to patients. In this article, the concept of satisfaction is analysed and key aspects for its operationalisation are suggested.
Morin
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Faculté des sciences infirmières 4108-B, Pavillon Paul-Comtois Université Laval, Québec, (Qc), Canada.
D003142:Communication; D003266:Continuity of Patient Care / Q000592:standards; D003625:Data Collection; D003627:Data Interpretation, Statistical; D006297:Health Services Accessibility; D006801:Humans; D016294:Models, Nursing; D008960:Models, Psychological; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000523:psychology* / Q000592:standards*; D015403:Nursing Evaluation Research / Q000379:methods; D009742:Nursing Theory; D017063:Outcome Assessment, Health Care / Q000458:organization & administration*; D010353:Patient Education as Topic / Q000592:standards; D017060:Patient Satisfaction; D019984:Quality Indicators, Health Care