Using action research to improve cardiac care.
The increasing frequency of telephone calls from patients discharged after cardiac surgery indicated the need for a patient helpline. The telephone helpline revealed several issues of concern to discharged patients. By using an action research approach, cardiac support nurses were able to respond to patient concerns directly by changing related practice.
Mepham
S
S
Papworth Hospital NHS Trust, Papworth Everard, Cambridge.
Tripp
C
C
Gaines
E
E
Brunnock
A
A
D006302:Health Services Research / Q000458:organization & administration*; D006331:Heart Diseases / Q000628:therapy*; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D010351:Patient Discharge