title: The importance of providing good patient information.
abstract: Having recognised the importance of looking at health care provision from the patient's perspective, a district general hospital's acute pain service revised its policy on providing patient information by involving patients in the development process. The service went on to achieve the Government's mark of excellence in public service, the Charter Mark.
authors.affiliation: Warwick Hospital, Warwick.
authors.forename: H
authors.initials: H
authors.lastname: Taylor
mesh_terms: D006769:Hospitals, General / Q000458:organization & administration*; D006801:Humans; D010149:Postoperative Pain / Q000451:nursing*; D010353:Patient Education as Topic / Q000458:organization & administration*; D018802:Patient-Centered Care / Q000458:organization & administration*; D013527:Perioperative Nursing / Q000458:organization & administration; D015397:Program Evaluation