title: [Expectations of modern management--III: Service as key to success].
authors.affiliation: Klinikum Karlsruhe.
authors.forename: I
authors.initials: I
authors.lastname: Baumgart-Fütterer
authors.forename: J
authors.initials: J
authors.lastname: Hug
mesh_terms: D003258:Consumer Behavior; D005858:Germany; D006801:Humans; D008329:Managed Care Programs / Q000458:organization & administration*; D008370:Manuals as Topic; D009313:National Health Programs / Q000458:organization & administration*