title: Quality telephone service: an essential part of risk management.
authors.forename: Barbara
authors.initials: B
authors.lastname: Harty-Golder
mesh_terms: D003258:Consumer Behavior; D006747:Hospital Communication Systems / Q000592:standards*; D006801:Humans; D007398:Interpersonal Relations; D007755:Laboratories, Hospital / Q000592:standards*; D012308:Risk Management; D013689:Telephone / Q000592:standards*; D014481:United States