title: A successful cross-training experience of reference service at UCLA.
abstract: This paper describes a successful cross-training and reference librarian exchange experience involving two librarians at UCLA, one based at the Louise M. Darling Biomedical Library and the other based at the College Library, which primarily serves undergraduates. The experience has increased the reference skills and expertise of both librarians by introducing them to new sets of reference tools and databases, and has broadened their network of colleagues within the UCLA Library system. The participating libraries have also benefited from the exchange, and the program is expanding to include other UCLA libraries.
authors.affiliation: Louise Darling Biomedical Library, University of California, Los Angeles, Box 951798, Los Angeles, CA 90095-1798, USA.
authors.forename: Alan F
authors.initials: AF
authors.lastname: Carr
authors.forename: Alice K
authors.initials: AK
authors.lastname: Kawakami
mesh_terms: D007318:Inservice Training / Q000458:organization & administration*; D015274:Interdepartmental Relations; D016245:Librarians; D007990:Libraries / Q000458:organization & administration*; D007993:Libraries, Medical / Q000458:organization & administration*; D016243:Library Collection Development; D007999:Library Services; D015141:Los Angeles; D010561:Personnel Staffing and Scheduling; D011361:Professional Competence; D016730:Program Development; D012013:Reference Books; D014495:Universities; D000078329:Workforce