Telephone health care: it's more than just a phone call.
Telephone care is a flourishing subspecialty of nursing requiring adaptations of bedside nursing skills and expertise in communication and telephone competencies. Telephone health care is more than "just answering the phone," even for the most experienced nurse. Knowledge of the unique skills, techniques, protocols, and legal considerations is essential in performing safe and accurate telephone triage.
Smith
K
K
Mother-Child Clinic, York Health System, York, PA, USA.
D002648:Child; D002675:Child, Preschool; D005260:Female; D015277:Hotlines; D006801:Humans; D008297:Male; D009730:Nursing Assessment; D010371:Pediatric Nursing / Q000379:methods*; D010372:Pediatrics / Q000379:methods; D019114:Remote Consultation / Q000379:methods*; D012680:Sensitivity and Specificity; D013689:Telephone; D014218:Triage / Q000379:methods*