title: The MOA: an integral part of quality assurance activities.
abstract: Ready or not, the medical office audit (MOA) is an integral part of health maintenance organizations' (HMOs') quality assurance activities. Criteria for the MOA, including external and internal considerations, staffing issues, medical records, and patient safety concerns, are reviewed in this article.
authors.affiliation: Centre for Plastic Surgery, San Bernardino, CA, USA.
authors.forename: L G
authors.initials: LG
authors.lastname: Anderson
mesh_terms: D006279:Health Maintenance Organizations; D008485:Medical Audit; D008499:Medical Records / Q000592:standards*; D009817:Office Management / Q000592:standards*